Stafi

Customer Support

• Identify and build relationships with consultancy firms and other potential business partners who can recommend or sell Stafi’s services to law firms.
• Conduct outreach through calls, emails, and networking events to establish partnerships and promote Stafi’s offerings.
• Develop tailored partnership proposals and agreements that align with the goals of our business partners and highlight the value of our services.
• Foster long-term relationships with business partners to ensure continued collaboration and mutual success.
• Collaborate with internal teams to ensure smooth onboarding and service delivery for clients referred by business partners.
• Monitor industry trends, competitor activities, and partnership opportunities to inform strategies and enhance Stafi’s market position.
• Track partnership performance, sales metrics, and referral activities, adjusting strategies as needed to meet goals.

Customer Service, Lead Generation Specialist

Accountant

• **📌 What You’ll Do:**
• - Prepare and maintain accurate financial records in accordance with U.S. GAAP. 📘
• - Handle accounts payable and receivable, including reconciliations and reporting. 💳
• - Prepare monthly, quarterly, and annual financial statements. 📊
• - Manage and file U.S. tax forms (e.g., federal and state returns, 1099s, etc.). 🧾
• - Ensure compliance with U.S. tax laws and regulations. 🇺🇸
• - Use accounting software (e.g., QuickBooks Online or similar) for bookkeeping and reporting. 💻
• - Assist with audits and provide supporting documentation as needed. 🔍
• - Analyze financial data and provide insights to support business decisions. 📈
• - Communicate with clients or internal stakeholders regarding financial matters. 📞

Accountant, US Experience

QA Engineer

• Test current products and identifying deficiencies
• Suggest solutions to identified product problems
• Investigate product quality in order to make improvements to achieve better customer satisfaction
• Plan, create and manage the overall Quality Planning strategy
• Collaborate with the Product Development team to ensure consistent project execution
• Identify quality assurance process bottleneck and suggest actions for improvement
• Oversee continuous improvement projects
• Collect quality data
• Identify key KPIs for product quality
• Prepare and present reports and metrics to Senior Management

Quality Assurance Specialist, VoIP Experience Required

General

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝
• Collect important information to understand client needs and assess how the firm can help. 📝
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬
• Complete legal forms and manage records of customer interactions. 📋
• Schedule and coordinate consultations with legal experts. 📅
• Follow up with clients to ensure their needs are met or provide additional support. 🔄
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑

Intake Specialist

• **📋 What You’ll Do:**
• - Serve as the primary point of contact between executives, employees, clients, and external partners. 🤝
• - Manage executives’ calendars, schedule meetings, and coordinate travel arrangements. 📆✈️
• - Track expenses and prepare detailed reports on a regular basis. 📑
• - Handle client inquiries, provide accurate information, and deliver outstanding customer service. 🌟
• - Maintain organized filing systems and oversee office-related inventory. 📋
• - Take minutes during meetings and assist with client-facing communications. ✍️
• - Manage social media platforms, billing, and invoicing if required. 📲💻
• - Coordinate social and networking events for clients and team members. 🎉

Executive Assistant, Client Support Specialist

Manager

• Client Onboarding & Communication: Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information.📝📞
• Case Management: Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved. 📂✔️
• Calendar Management: Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated. 📅✅
• Third-Party Coordination: Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed. 🏥📞

Case Manager

Paralegal

• Manage a substantial caseload, ensuring efficiency and accuracy. ⚖️
• Communicate promptly and professionally with clients in English and Spanish. 🗣️
• Assist attorneys with legal memo writing, research, and preparing immigration and other legal forms. ✍️
• Adhere to firm policies to ensure the best outcome for clients. 📑
• Work collaboratively with attorneys and senior legal assistants to meet deadlines. 🏅
• Analyze case strategies and conduct research for optimal outcomes. 🔍
• Proofread legal documents for accuracy and clarity. 📜

Bilingual Paralegal, Law Firm Experience

Customer Success Manager

• Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
• Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
• Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
• Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
• Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.
• Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
• Foster a culture of accountability, collaboration, and excellence aligned with company values.
• Recruit, train, and develop top-tier talent to support growth and scalability.
• Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
• Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives.
• Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives.
• Manage budgets and resources responsibly, ensuring profitability and operational discipline.
• Partner closely with Sales to support renewals, expansion opportunities, and revenue growth.
• Ensure strong post-sale execution to support sales targets and client expectations.
• Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap.
• Lead and operate in full alignment with Stafi’s core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.

Client Success Manager, Law Firm Experience

Operations

• - We’re looking for a sharp, empathetic, and highly organized Law Firm Operations Manager who excels at cultivating strong, trust-based client relationships while managing the onboarding process with confidence and professionalism.
• - You will guide clients through onboarding with a thoughtful, consultative approach, ensuring their needs are understood and addressed while setting clear expectations. Your focus will be on creating a positive, supportive experience that builds confidence, fosters long-term collaboration, and lays the groundwork for sustained client success.

Law Firm Operations Manager

• Assist attorneys with litigation case management from intake through resolution. ⚖️
• Draft, review, and organize legal documents, pleadings, motions, and correspondence. 📝
• Manage case files, deadlines, court calendars, and litigation schedules. 📅
• Conduct legal research and gather supporting documentation for active cases. 🔍
• Communicate with clients, opposing counsel, courts, and third parties in English and Spanish. 🗣️
• Prepare discovery materials, document productions, and case summaries. 📂
• File legal documents electronically and maintain accurate case records. 💻
• Answer and route phone calls professionally while providing case updates when appropriate. 📞

Paralegal, US Litigation Experience

• **📋 What You’ll Do:**
• - Manage a substantial caseload, ensuring efficiency and accuracy. ⚖️
• - Communicate promptly and professionally with clients in English and Spanish. 🗣️
• - Assist attorneys with legal memo writing, research, and preparing immigration and other legal forms. ✍️
• - Adhere to firm policies to ensure the best outcome for clients. 📑
• - Work collaboratively with attorneys and senior legal assistants to meet deadlines. 🏅
• - Analyze case strategies and conduct research for optimal outcomes. 🔍
• - Proofread legal documents for accuracy and clarity. 📜

Bilingual Paralegal

Marketing

• Manage the digital media team contract and schedule in-person studio time.
• Oversee reporting and ensure digital media assets are integrated into the social media calendar for timely posting.
• Coordinate with the SEO team to oversee website performance and Google My Business profile.
• Schedule monthly review meetings to analyze metrics like website traffic and user engagement.
• Write blog posts and provide content to the SEO team for publication.
• Maintain and engage with our social media accounts (Instagram, TikTok, Facebook).
• Interact with followers, respond to inquiries, and repost relevant content to foster community engagement.
• Develop and enhance LinkedIn profile to build a strong professional network and increase visibility.
• Create lead magnets and execute drip campaigns within the CRM.
• Coordinate content for email marketing initiatives to nurture leads and drive conversions.
• Track lead sources and monitor client intake.
• Research referral sources and schedule meetings to connect with key contacts.
• Identify and research speaking and podcast opportunities.
• Prepare pitches and suggest relevant events for client to participate as a speaker or panelist.

Marketing Specialist

Digital Marketing

• At Voxidea, connect top bilingual professionals across Latin America with remote opportunities.
• Hire an SEO & Digital Marketing Specialist to lead marketing initiatives.
• Develop and optimize strategies to strengthen brand presence and generate leads.
• Collaborate with leadership to align marketing initiatives with growth goals.
• Lead SEO efforts to enhance organic traffic and online visibility.
• Manage digital campaigns across various platforms, optimizing for performance.

Customer Service, Lead Generation Specialist

Accountant, US Experience

Quality Assurance Specialist, VoIP Experience Required

Intake Specialist

Customer Service, Lead Generation Specialist

Executive Assistant, Client Support Specialist

Case Manager

Bilingual Paralegal, Law Firm Experience

Client Success Manager, Law Firm Experience

Law Firm Operations Manager

Paralegal, US Litigation Experience

Bilingual Paralegal

Marketing Specialist

Digital Marketing Manager