Stafi

Paralegal

• Manage a substantial caseload, ensuring efficiency and accuracy. ⚖️
• Communicate promptly and professionally with clients in English and Spanish. 🗣️
• Assist attorneys with legal memo writing, research, and preparing immigration and other legal forms. ✍️
• Adhere to firm policies to ensure the best outcome for clients. 📑
• Work collaboratively with attorneys and senior legal assistants to meet deadlines. 🏅
• Analyze case strategies and conduct research for optimal outcomes. 🔍
• Proofread legal documents for accuracy and clarity. 📜

Bilingual Paralegal

Technical Project Manager

• - 📋 What You’ll Do:
• - Lead end-to-end **digital, product, and UX/UI-driven projects** from discovery to delivery.
• - Manage cross-functional teams including **designers, developers, product managers, and stakeholders**.
• - Translate business requirements into **clear technical and design execution plans**.
• - Align UX/UI strategy with business goals and product roadmaps.
• - Define project scope, milestones, deliverables, and success metrics. 🎯
• - Facilitate sprint planning, backlog grooming, standups, and retrospectives. 🔁
• - Oversee **UX/UI workflows**, design systems, and design-to-development handoffs. 🎨
• - Run client check-ins and internal syncs to ensure alignment and transparency. 📞
• - Track dependencies, risks, and blockers while proactively managing change. 🚦
• - Deliver structured status reports, timelines, and performance metrics. 📊
• - Coordinate usability testing, feedback loops, and iteration cycles. 🧪
• - Support strategic planning across **30/60/90-day roadmaps**. 🗓️
• - Ensure consistent project delivery standards, documentation, and best practices. 📘
• - Act as the bridge between **product vision, UX strategy, and technical execution**.

Technical Project Manager, USD Payments

Manager

• Conduct case management introductions, monitor clients' medical treatment, and check in regularly
• Efficiently monitor case progress and document client interactions
• Keep track of deadlines and follow-ups, notifying all stakeholders
• Provide and retrieve information from medical providers and handle communication with insurance companies

Case Manager, Law Firm Experience

Customer Success Manager

• Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
• Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
• Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
• Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
• Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.
• Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
• Foster a culture of accountability, collaboration, and excellence aligned with company values.
• Recruit, train, and develop top-tier talent to support growth and scalability.
• Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
• Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives.
• Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives.
• Manage budgets and resources responsibly, ensuring profitability and operational discipline.
• Partner closely with Sales to support renewals, expansion opportunities, and revenue growth.
• Ensure strong post-sale execution to support sales targets and client expectations.
• Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap.
• Lead and operate in full alignment with Stafi’s core values: **be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.**

Director, Client Success – Law Firm Experience

Executive Assistant

• Manage calendars, schedule meetings, and coordinate appointments across multiple time zones
• Handle email correspondence and follow-ups on behalf of executives
• Organize travel arrangements, including flights, accommodations, and itineraries
• Prepare reports, presentations, and documents as needed
• Act as a liaison between executives and internal/external stakeholders
• Coordinate personal errands and day-to-day tasks
• Assist with household management and vendor coordination when required
• Support personal logistics and planning for the executives
• Travel internationally, primarily to the United States, as needed
• Provide on-site support during travel, ensuring smooth coordination of schedules and arrangements
• Assist with general household oversight during travel periods when required

Bilingual Paralegal

Technical Project Manager, USD Payments

Case Manager, Law Firm Experience

Director, Client Success – Law Firm Experience

Personal Assistant to C-Level Executives