Case Manager

Stafi

Case Manager specializing in Personal Injury and Immigration Law for U.S.-based law firms. Responsible for onboarding clients, managing cases, and coordinating with third parties.

Posted 6/22/2026full-timeRemote • 🇲🇽 MexicoJuniorWebsite

About the role

Key responsibilities & impact

Client Onboarding & Communication: Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information.📝📞
Case Management: Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved. 📂✔️
Calendar Management: Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated. 📅✅
Third-Party Coordination: Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed. 🏥📞

Requirements

What you’ll need

Has at least 1 year of experience in a law firm, with a focus on Personal Injury (PI) and Immigration cases. 💼
Has a strong understanding of U.S. Personal Injury and Immigration legal procedures and case management. ⚖️
Has a background in customer service and sales (highly desirable). 💬
Is proficient in verbal and written communication skills in English (C1 or higher). 🗣️
Has excellent prioritization and time-management skills. ⏰
Can work independently and handle confidential information with discretion. 🔒
Holds a Bachelor’s degree in law (preferred). 🎓
Permanently resides in Latin America. 🌍
Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻

Benefits

Comp & perks

Long-Term Opportunities: Build a lasting professional relationship with us. 🏆✨
Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡🌍
Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️☀️
Wellness Support: Access in-house psychological and wellness coaching services. 🌱💚
Holistic Growth: Free access to coaching programs that support your personal and professional development. 📚
Exclusive Learning Access: Unlock free access to over 200 courses. 🎓📖

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

case managementU.S. Personal Injury legal proceduresU.S. Immigration legal proceduresdocumentationMedPay demands

Soft Skills

client communicationprioritizationtime managementindependencediscretion

Certifications

Bachelor’s degree in law