ST Engineering North America

Program Manager

• Responsibility for the profitability and customer satisfaction for assigned contracts
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Function as liaison between internal organizations and customers
• Assist on sales campaigns for new contracts and proposals
• Reviews customer proposed purchase and repair orders, provides feedback and negotiates with customers
• Some travel to aviation trade shows and customers around the globe but mostly in the Americas region
• Interact with members of customer service, parts & transactional services, field service, repair service and/or other teams
• Contributes to the development of sales and business plans for the business unit
• Presents to leadership in the business
• Works with cross business teams and important business unit clients
• Assist and potentially lead in complex long-term processes and negotiations with important clients
• Assist and sometimes lead in generating operating procedures to support assigned customers and contracts as well as continuous improvement activities for the business unit
• Support the audits of the business unit from time to time

MRO Customer Program Manager

QA Engineer

• Act as owner and POC for issue resolution for all Quality Assurance aspects of the program
• Support customer meetings and follow-up actions
• Coordinate cross functional team reviews of rejections and issues
• Facilitate root cause analysis and action plan closure
• Prepare and submit concession packages
• Facilitate return processing and coordination of rework/repair efforts
• Identify and facilitate management system improvements
• Be responsive to customer inquiries
• Eliminate process variation and product defects
• Capture and analyze data to find trends
• Effectively prepare communications and presentations to personnel
• Participate/lead continuous improvement initiatives

Program Quality Engineer

Manager

• The Sr. Benefits Manager is responsible for the day-to-day administration and operational management of employee benefits programs.
• This role focuses on hands-on process ownership, ensuring accuracy and efficiency in benefits delivery across health insurance, Voluntary Benefits, retirement plans, wellness initiatives, and leave programs.
• Manage day-to-day benefits administration processes and systems.
• Coordinate vendor relationships and serve as primary point of contact for benefits providers and third-party administrators.
• Oversee annual benefits enrollment processes, including system setup, employee communications, and troubleshooting support.
• Responsible for ensuring benefits procedures and documentation are accurate, consistent, and up to date across all benefit programs.
• Support the benefits team by guiding complex cases and escalated employee inquiries.
• Manage and lead the Benefits COE delivery team by prioritizing workloads, assigning tasks, and ensuring consistent execution of responsibilities.
• Implement process improvements to streamline benefits administration and enhance service delivery.
• Own the benefit invoicing process – Review, audit, and process vendor invoices to ensure charges are supported and aligned with contractual terms and payment requirements.

Senior Manager, Benefits

Compliance

• Act as primary trade controls contact with the parent company and stakeholders ensuring communication and collaboration.
• Serve as the designated Empowered Official responsible for ensuring compliance with U.S. trade control laws and regulations, including but not limited to ITAR, EAR, OFAC, and Customs.
• Identify each function impacted or involved in trade control related activities and utilize a process to ensure that proper jurisdiction/classifications have been assigned and are being maintained and managed.
• Stay current with evolving trade regulations, tariffs, and sanctions to ensure all import and export activities comply with applicable laws and regulations.
• Ensure the performance of export and import transactions (e.g., hardware, software, technical data, and defense services) are conducted in a compliant manner.
• Implement a process to ensure authorizations are planned for in advance, obtained, and properly activated before use and deploy a recordkeeping management and reporting process for required records and reports.
• Monitor compliance activities, assist with self-assessments, and ensure potential noncompliance issues are addressed.
• Analyze applicability of global trade control requirements to business programs.
• Develop and deploy regulatory documentation for business programs which may include multiple agencies and authorization types.
• Partner on initiatives in a collaborative environment.
• Ensure accurate classification of goods under Harmonized System (HS) codes and correct valuation for duties and taxes calculation.
• Liaise with customs authorities, couriers' agents, and other external departments regularly to facilitate smooth trade flows.

Global Trade Compliance Specialist

Engineer

• Establish site-level controls standards covering architecture, safety philosophy, platform prioritization, naming conventions, diagnostics, and version control
• Serve as the internal technical authority over external automation integrators and machine builders, directing controls scope, challenging vendor architecture, and protecting procurement outcomes
• Author controls-specific Statements of Work and define FAT and SAT acceptance criteria for new automation capital acquisitions
• Own the controls scope from User Requirements Specification through FAT through SAT through production handover
• Develop and own PLC logic, motion programs, and control system architecture across facility systems spanning Siemens TIA Portal, Rockwell, FANUC, ABB, KUKA, and other platforms
• Configure, program, and support industrial robotic systems including multi-axis robotic cells, coordinated robot-to-PLC interfaces, and vision-guided robotic applications
• Design, implement, and validate safety PLC systems and machine risk reduction strategies in accordance with ISO 13849 and IEC 62061
• Develop and support HMI systems across multiple platforms and configure industrial network architectures including Profinet, EtherNet/IP, EtherCAT, and OPC-UA
• Lead the design and development of internally built controls and automation systems including next-generation manufacturing technology programs currently in active development
• Provide senior-level technical escalation support for production-critical systems operating under program rate, quality, and uptime requirements
• Develop the controls knowledge and capability of the broader automation team through applied collaboration

Lead Industrial Controls Engineer

Call Center Representative

• Support operations by providing first level of support via ticketing, email, and phone to aerospace customers
• Manage, maintain, and prioritize help desk queues effectively
• Identify, investigate, resolve, and follow-up on problems presented by internal and external customers regarding aviation issues
• Document, track, and monitor technical issues to ensure timely resolution
• Provide timely follow-up to client issues to ensure contractual timeframes and guidelines are met
• Use appropriate business systems to track and resolve customer issues

Call Center Agent

• Manage and track long term agreements with suppliers
• Develop a strategy for expiring long term agreements
• Identify opportunities to cut costs through competitive bids, establish long term agreements, and identify new sources of supply
• Manage contract negotiation process
• Present potential agreements to senior leadership and stakeholders
• Manage transition to new suppliers with sourcing, quality, and engineering teams
• Effectively communicate with Program Management & Finance to assure quality financial models and risk are captured for the program
• Lead or participate in organizational efforts in assigned projects and / or tasks
• Assure proper documentation of technical data generated for assigned projects / tasks are compliant with policies and procedures
• Foster and inspire a collaborative work style and display team-oriented behavior with a proactive example of communication internally and externally
• Stay up-to-date with industry best practices and emerging trends in pricing models and pricing optimization techniques
• Provide guidance and support to commodity buyers, fostering a collaborative and high-performing team environment

Cost and Contract Manager

• Ensure adherence to existing engineering specifications, processes and procedures that support manufacturing:
• Support the introduction of new products into the manufacturing environment.
• Create and/or review aspects of NPI designs: Manufacturability of design concepts
• Support of business reviews and provide technical insight into manufacturing.

Assembly Manufacturing Process Engineer

• Develop/revise new and existing engineering specifications, processes and procedures that support the manufacturing of carbon fiber reinforced composite structures:
• Process Specifications
• Material Specifications
• Tooling Specifications
• Tooling Design, manufacturing and Geometry Buy-Off via modeling software
• Production/Manufacturing Planning
• Develop detailed cost models and provide Cost Out concepts
• Own and drive the introduction of new products into the manufacturing environment.
• Support of business reviews and provide technical insight into manufacturing.

Lead Bonding Manufacturing Engineer

• Manages all Quality functions of assigned program(s) or area(s) with some guidance
• Acts as the Point of Contact for their program to inspectors
• Has a general understanding of AS9100 and/or NADCAP requirements
• Eliminates process variation and product defects through creative solutions
• Works Root Cause, Corrective Action with some guidance using established RCCA tools (PFMEA, DMAIC, Apollo, 5 WHYs, 8D, etc.)
• Processes all Nonconformance Items and Workflows in a timely manner
• Takes on training opportunities as they arise
• Solicits weekly prioritization of tasks and deliverables that align with business objectives
• Mostly takes direction from cross-functional team members/leaders to execute support actions for the cross-functional team
• Provide process improvement and variation reduction expertise (product/process capability) as required
• Broad knowledge of theory and principles of statistics and statistical process control
• Interact with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel
• Support the manufacturing groups to design, implement and document procedures for process control, process improvement, testing and inspection
• Must have excellent computer skills (Power-Point, Excel and statistical software tools).

Lead Bonding Quality Engineer

• Ensure adherence to existing engineering specifications, processes and procedures that support the manufacturing of carbon fiber reinforced composite structures
• Support the introduction of new products into the manufacturing environment
• Support the development of detailed cost models and Cost-Out concepts
• Collaborate effectively with other functional groups and create engineering documentation

Manufacturing Process Engineer

Human Resources

• Maintain accurate and confidential labor relations records, such as grievances, discipline documentation, and union correspondence
• Facilitate the hourly attendance policy and all its procedural requirements (i.e. timekeeping, pay code/leave application, occurrences, etc.)
• Responsible for reviewing and coordinating with front-line leaders, appropriate communication and advisement for application of collective bargaining agreement rules when calculating pay, overtime, shift differentials and other allowances
• Responsible for updating weekly overtime charts; posting and distribution to hour management teams
• Flag discrepancies or potential violations for union rules for management review (i.e. time, attendance, leave codes, miscalculation of time, missing punches, etc.)
• Review and coordinate lost time reports (hourly workforce only)
• Verify and process employee timecards for payroll submission on a daily and/or weekly basis (or as needed)
• Responsible for generation and maintenance of Labor reporting (as directed)
• Liaison between HR and Management for timekeeping systems (Kronos)
• Reviewing and disseminating information for hourly call-out logs to front-line leaders
• Communicate with payroll and HR teams to ensure timely and accurate processing of time/attendance records; this includes tracking absenteeism, badging error, tardiness and leave requests (where applicable)
• Reports patterns or issues with Labor and/or HRIS systems (i.e. SAP, Kronos, EC, Decisions, etc.)
• Provide timekeeping records and documentation to assist with grievances and labor disputes
• Archive historical records according to company and legal retention policies
• Maintain confidentiality and professionalism with handling of employee information
• Assist/support or Labor Relations administrative tasks (i.e. inventory, scheduling, etc.) as requested

Labor Relations Coordinator

• Lead and manage a team of toolmakers, providing guidance, support, and development opportunities.
• Set goals and objectives for the tooling department, aligning with company strategies.
• Oversee the execution of tooling fabrication, repair, and refurbishment, ensuring adherence to production schedules and quality standards.
• Implement and manage the integration of advanced technologies, such as 3D printing and laser scanning, into tooling processes.
• Identify and implement process improvements to enhance tooling efficiency, reduce costs, and improve tool longevity.
• Mentor and train junior toolmakers in advanced machining techniques, laser scanning, and 3D printing technology.