MRO Customer Program Manager

ST Engineering North America

MRO Customer Program Manager overseeing profitability and customer satisfaction on aviation contracts. Liaising with customers and internal teams while supporting sales campaigns in the Americas region.

Posted 6/6/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $88,200 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Responsibility for the profitability and customer satisfaction for assigned contracts
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Function as liaison between internal organizations and customers
Assist on sales campaigns for new contracts and proposals
Reviews customer proposed purchase and repair orders, provides feedback and negotiates with customers
Some travel to aviation trade shows and customers around the globe but mostly in the Americas region
Interact with members of customer service, parts & transactional services, field service, repair service and/or other teams
Contributes to the development of sales and business plans for the business unit
Presents to leadership in the business
Works with cross business teams and important business unit clients
Assist and potentially lead in complex long-term processes and negotiations with important clients
Assist and sometimes lead in generating operating procedures to support assigned customers and contracts as well as continuous improvement activities for the business unit
Support the audits of the business unit from time to time

Requirements

What you’ll need

Bachelor's degree from an accredited university/college and/or equivalent combination of education/experience
Minimum of 5 years of relatable experience in Sales, Customer Contract or Product Management
Experience managing relationships with business customers
Recent experience in the aviation industry within MRO is preferred
Must be a U.S. Person as defined by 22 C.F.R. §120.62

Benefits

Comp & perks

Medical, Dental, and Vision coverage starting from start date
Health Flexible Spending Accounts
Free Onsite Gym with weekly fitness classes
Immediate 401k vesting
Educational Assistance
Life Insurance
Paid Time off (Permissive for exempt staff)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementcontract negotiationcustomer relationship managementoperating procedures developmentbusiness planningcustomer serviceproblem resolutionaudit supportproposal developmentMRO (Maintenance, Repair, Overhaul)

Soft Skills

customer satisfactioncommunicationleadershipinterpersonal skillscollaborationnegotiationorganizational skillspresentation skillsteamworkcontinuous improvement

Certifications

Bachelor's degree