Spring Health

Care Navigator

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team. Some inbound crisis line support is required.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and training.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Clinical Care Navigator

Support Engineer

• Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces, serving as the go-to expert for A/V systems and ensuring a seamless in-person and hybrid meeting experience for employees and leadership
• Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems
• Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records
• Maintain proficiency with MDM solutions (JAMF or comparable) to troubleshoot technical issues and improve day-to-day quality of life for employees
• Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume
• Help manage hardware lifecycle
• Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption
• Serve as an escalation point for Tier I & II support, providing advanced troubleshooting for complex hardware, software, and network issues
• Develop and maintain SOPs and knowledge base articles to document IT support workflows and best practices
• Proactively identify recurring issues and inefficiencies, and propose scalable process or automation improvements to reduce support burden

IT Support Engineer II

Artificial Intelligence

• Architect and own the unified semantic and data layer that underpins Revenue Operations — the single source of truth connecting Sales, Marketing, Customer Success, and Finance data.
• Define and drive the AI transformation strategy for Revenue Operations, identifying where AI and automation can meaningfully improve GTM efficiency, forecasting, and decision-making.
• Build and lead a small, highly technical team of data/analytics engineers, operating as a true player-coach who still writes code and ships models personally.
• Design and maintain core data models, pipelines, and analytics products that deliver actionable insight across the revenue organization — from individual contributors to executives.
• Partner closely with the Systems and Strategy & Operations teams to ensure data architecture, tooling, and process are tightly aligned across RevOps.
• Evaluate, pilot, and deploy AI tools and vendors, staying ahead of the fast-moving AI landscape and translating emerging capabilities into practical, high-value use cases.
• Establish data governance, quality standards, and documentation practices that scale as the organization grows.
• Build executive-ready dashboards and analyses that inform revenue strategy and company-wide reporting.
• Champion a "build fast, iterate faster" culture — rapidly prototyping and deploying solutions rather than waiting for a long, perfect build cycle.
• Serve as a thought partner to Revenue leadership on how AI and modern data infrastructure can reshape the future of go-to-market operations.

Director, Revenue Analytics – AI Innovation

Manager

• Manage a high volume of concurrent health plan integration workflows, ensuring seamless coordination between internal stakeholders and external carrier technical contacts.
• Drive the end-to-end implementation process for payer integrations, overcoming communication or technical barriers to see high-priority data configurations through to completion.
• Analyze complex backend data structures, implementation protocols, and integration elements—including 837/835 transaction loops, electronic funds transfers (EFT), and provider configuration profiles—to map the most efficient deployment paths.
• Identify integration, billing, and system configuration risks early in the implementation cycle and proactively implement mitigation strategies.
• Partner closely with cross-functional technical and non-technical teams to align external payer systems with internal revenue cycle infrastructure.
• Maintain a deep, updated understanding of funding structures, benefit designs, compliance requirements, and industry-standard integration practices.
• Execute proactive revenue cycle measures during the onboarding phase to ensure clean upstream configuration, healthy billing habits, and strong financial outcomes.
• Contribute actively to the continuous improvement of onboarding documentation, deployment checklists, and standard operating procedures to scale our operational efficiency.

Payer Integration Manager

Product Designer

• Design the human-AI interaction experience for Spring Health's user-facing AI agents across web and mobile platforms.
• Own the intent architecture end-to-end (taxonomy, routing, and gap analysis) and drive release rigor for AI experiences, including versioning, staged rollouts, and regression testing.
• Write, test, and optimize system prompts and exceptional UX copy. You will craft language that makes users in moments of distress feel seen, heard, and important—motivating and uplifting them without ever being dismissive of their challenges.
• Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.
• Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent.
• Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.
• Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within our core design system.
• Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and extended leadership teams.

Staff Product Designer, AI Interaction Design

Customer Success Manager

• Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.
• Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.
• Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals.
• Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.
• Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by:
• Developing timely, actionable account plans
• Managing census files efficiently
• Designing and executing member engagement communications
• Preparing and presenting business reviews to senior HR executives
• Delivering insightful, data-driven recommendations aligned with customer success metrics
• Developing renewals strategy and delivering proposals/contracts
• Managing the end-to-end deal cycle (procurement process)
• Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams.
• Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings.
• Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies.

Strategic Customer Success Manager

Data Analyst

• Own the strategic roadmap, data architecture, and analytical execution for the Marketing domain.
• Take full ownership of the Marketing data reporting layer, mapping out and executing a multi-quarter technical roadmap that aligns cleanly with Alma's growth OKRs.
• Design and optimize core Marketing data models within dbt, moving the organization away from siloed reporting toward an integrated, full-funnel "source of truth".
• Empower Marketing stakeholders with automated, high-fidelity pacing models and diagnostic tools that reduce manual workflows and accelerate media-spend optimization.
• Act as the primary technical liaison between Growth Marketing and Data Engineering, defining the requirements for downstream identity resolution and MarTech API integrations.

Senior Data Analyst I, Marketing

Account Executive

• Serve as the senior leader and strategic business partner for some of Alma’s largest health plan partnerships.
• Develop collaborative working relationships with external health plan executives across network, clinical, product, sales and marketing to identify and capitalize on high-impact growth opportunities, ensuring strategic alignment and mutual success.
• Spearhead the development and execution of strategic plans to exceed growth and retention targets for each health plan partnership.
• Consistently demonstrate Alma’s value proposition and link to the health plan’s defined success metrics. Ensure regular business review meetings are conducted with health plan senior leaders.
• Track the performance of partnerships, measure impact, and continuously optimize partnership strategies based on identified trends or areas of opportunity.
• Work closely with internal teams, including Client Success, Product, Marketing, Analytics, Legal, and Operations, to ensure the successful execution of partnership initiatives and integration with existing programs or services.
• Assess the competitive environment and develop retention and sales strategies to capitalize on market opportunities and drive a competitive advantage.
• Lead all new initiatives required to evolve the health plan’s programs, negotiate resources, and guide the cross-functional team implementing agreed upon program innovations.
• Lead partnership presentations related to strategic planning, monthly/quarterly business results, and program evolution.
• Be the voice of the customer internally to advocate for needs and drive process improvement.

Enterprise Client Executive

Director

• Define, own, and drive strong CX team performance and quality standards—including productivity, reliability, and customer satisfaction— while managing operational efficiency and costs
• Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality customer experiences at scale
• Define our talent management strategy, partnering with our Learning & Development team, to define and maintain competency frameworks, career paths, and succession plans
• Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities
• Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies
• Influence across the business, elevating the team's insights through clear data stories and customer-centric narratives, partnering cross-functionally to improve our product and services
• Lead customer retention and engagement strategies—designing proactive support programs, escalation protocols, and high-touch interventions that drive LTV and reduce churn

Director, CX Delivery

• Build and maintain interactive reports and dashboards and develop data models from multiple data sources
• Analyze historical data to create impactful insights and provide actionable recommendations to key priorities for stakeholders at all levels
• Develop a deep understanding of Alma’s business and data to empower more effective decisions. Be the expert on where to find data to solve business challenges in your domain.
• Proactively identify opportunities for increased efficiency in current processes
• Support and execute the BI team’s mission and strategy
• Act as a liaison for data between the business and Engineering to help advocate for and prioritize improvements in our data capabilities

Data Analyst II, Core Ops

Clinical Operations

• Lead complex cross-functional initiatives from strategy through implementation using AI-first technology solutions, optimizing automations and intelligent decision support:
• Transform provider policies, SOPs, playbooks, and clinical resources into engaging, interactive tools aimed to improve provider care quality and effectiveness and help them maintain compliance with all legal, regulatory, and payer requirements
• Innovate provider performance feedback tools to amplify provider strengths, address risks and areas for improvement, offer focused education and ongoing professional development to hone their skills, and equip them with resources and actionable steps to achieve these goals
• Design scalable quality team operational workflows that improve efficiency, reduce manual work, and enhance provider experiences.
• Drive systems integrations across enterprise tools to strengthen monitoring of quality improvement initiatives that drive care delivery outcomes and identify strategic opportunities for continuous improvement
• Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success
• Develop and maintain policies that support compliance with accreditation and regulatory standards (e.g., CARF, NCQA).
• Serve as a strategic leader in Fraud, Waste, and Abuse (FWA) prevention initiatives.
• Lead and/or participate in additional projects as assigned.

Senior Clinical Quality Manager, AI Transformation

• Lead, mentor, and manage a high-performing team of Executive Assistants supporting our C-suite and executive leaders
• Serve as strategic right hand to the CFO, managing calendar and time as a strategic asset, exercising independent judgment on competing priorities, and acting as a trusted gatekeeper and proxy in cross-functional and external communications
• Establish operational benchmarks and standardized workflows across the executive support function to ensure seamless daily operations.
• Partner with the Chief of Staff to align administrative capacity with shifting business priorities and strategic goals.
• Drive the adoption of generative AI tools and automated workflows within the administrative team to increase operational velocity and efficiency.
• Oversee the execution of critical cross-functional deliverables, ensuring leadership deadlines are consistently met.
• Design and implement professional development frameworks, ensuring clear goal alignment and growth paths for all team members.
• Manage executive schedule prioritization strategies and resource allocation across the administrative organization.
• Serve as a strategic point of escalation for complex scheduling, logistics, and operational challenges across the executive suite.

Manager, Executive Support

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.