Spring Health

Revenue Operations

• Manage our recurring Rev Org reports (Board Decks, Weekly / Monthly / Quarterly Business Reviews, etc)
• Build analytical models to set future goals based on historical revenue team performance that are flexible based on different scenarios / inputs (bookings, pipe gen, pipeline coverage, etc)
• Partner with Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems
• Proactively assess trends & gaps in our data and synthesize actionable recommendations to our revenue leadership & data management teams respectively
• Be an SME on Rev Org data for key partners: Finance, Accounting, Sales, Customer Success, BI, etc.

Senior Analyst, Revenue Operations

Program Manager

• Lead end-to-end program planning, execution, and delivery across multiple product, engineering, and cross-functional teams teams.
• Create and manage comprehensive project plans - including success metrics, and timelines in collaboration with product leadership - ensuring on-time delivery and transparent communication across stakeholders.
• Drive clear communication and alignment across internal and external stakeholders. Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes.
• Identify risks, dependencies, and blockers—facilitating resolution and tradeoff decisions.
• Foster continuous improvement by implementing scalable processes, retrospectives, and feedback loops.

Senior Program Manager, R&D Operations

Product Manager

• Shape and drive the AI/ML platform strategy and roadmap. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams.
• Lead continuous discovery with feature teams. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy.
• Align platform investments to business impact. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency.
• Define platform solutions in close partnership with Engineering leadership. Collaborate with engineering managers to translate ambiguous AI/ML needs into well-scoped, technically sound platform capabilities, with clear problem statements, success metrics, definition of done, and thoughtful rollout and enablement plans that drive strong adoption among internal developers.

Senior Product Manager, AI & ML Platform

Business Analyst

• Translate complex analytics into actionable insights to improve workflows, service delivery, and operational efficiency, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
• Serve as a strategic partner to Operations leaders, providing analytical guidance on their most critical business priorities. Within the Care Support remit, this includes identifying and assessing levers to improve SLA performance, manage costs, or improve quality.
• Partner with business intelligence and operations partners to build and maintain automated dashboards, KPI definitions, metric trees, and recurring performance packages that track volume, capacity/staffing, utilization, conversion, efficiency, and satisfaction.
• Analyze operational trends and drivers to surface insights, root causes, and leading indicators—translating findings into clear narratives for leadership across Care Support and Operations more broadly, as well as cross-functional partners.
• Support ad hoc analytical requests and special projects by rapidly framing questions, pulling the right data, and delivering concise, decision-ready outputs.

Senior Business Analyst, Operations Analytics

General Counsel

• Serve as a primary legal advisor on global regulatory issues affecting the company’s services, including healthcare, digital health, telehealth, professional practice, and emerging AI regulation.
• Assess regulatory risk across new and existing markets and help prioritize where focus and investment are most needed.
• Advise product and engineering teams on regulatory implications of new features and workflows and partner with clinical teams on issues related to professional practice standards, licensure, scope of care, and delivery models across jurisdictions.
• Translate regulatory requirements across global jurisdictions into clear, actionable guidance for non-legal teams.
• Support regulatory diligence for customer inquiries, RFPs, and enterprise partnerships.
• Help build and refine global regulatory playbooks, processes, and documentation.
• Partner with business stakeholders, including operations and sales teams, to address regulatory issues, ensuring regulatory compliance is embedded in all aspects of the company’s operations.
• Support and collaborate with fellow legal team members on various projects, contributing your expertise and insights to enhance the team’s overall effectiveness.

Global Regulatory Counsel

• Develop and maintain scalable quality monitoring frameworks for the Provider Operations department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams.
• Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Provider Operations quality teams and leadership.
• Partner with Provider Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time.
• Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work.
• Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight.
• Own Provider Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows.
• Support ad hoc analyses and special projects by quickly framing questions, pulling the right data, and delivering concise, decision-ready outputs.

Business Analyst, Operations Performance

Director

• Own strategic and operational planning and execution to launch and optimize our newest Complex Care offerings
• Monitor end-to-end program performance using a data-driven approach; consistently represent the health of the program, as well as requirements for improvement
• Develop capacity and budget models and advocate for the operational resources needed to support new programs
• Develop and maintain strategic partner relationships to deliver the best member experience, expand capabilities, and unlock new potential
• Partner with Strategy, Product Marketing, Sales, and Customer Success to ensure that new Complex Care initiatives are accurately and effectively positioned in the market
• Support Product and Engineering in the design and implementation of new technology features

Associate Director, Complex Care Programs

Marketing

• Develop high-performing creative across marketing channels, with emphasis on B2B organic social and paid advertising such as LinkedIn, display, ABM, and campaign media
• Design across digital and physical formats, including email, paid media, landing pages, print collateral, and sales and brand decks
• Support event and onsite experience design, including signage, environmental graphics, booth assets, and supporting materials for conferences, field events, and activations
• Bring creative ideas to life through execution, ensuring brand consistency and production-ready deliverables across channels
• Serve as a brand steward, evolving the Spring Health visual identity across digital, print, and live experiences
• Design, iterate, and optimize creative based on performance insights, partnering closely with marketing, growth, and demand teams
• Collaborate with content, product, sales, events, and marketing partners to ensure cohesive messaging and visual alignment

Senior Designer, Marketing

Product Marketing

• Serve as a strategic partner to Product, translating market, customer, and competitive insights into actionable product and business recommendations
• Architect and lead the end-to-end go-to-market process, transforming product capabilities into coordinated, high-impact launches
• Drive launch excellence across messaging, enablement, campaigns, and cross-functional execution
• Roll up your sleeves to lead or support priority launches and campaigns as needed
• Own and evolve Spring Health’s core platform messaging and value proposition across audiences and channels
• Develop scalable messaging frameworks, sales narratives, and playbooks that enable teams to clearly differentiate Spring Health in competitive deals
• Craft high-impact product narratives for executive communications, company keynotes, and customer advisory boards
• Lead, mentor, and grow a high-performing team of product marketers, fostering a culture of collaboration, accountability, and innovation
• Define the product marketing org strategy, including hiring plans, operating model, goals, KPIs, and budget ownership

Director, Product Marketing

Recruitment

• Own full cycle recruiting for assigned Product and Engineering functions, from intake through offer close
• Partner closely with hiring managers to define role requirements, hiring strategy, and interview plans
• Manage multiple open roles simultaneously while meeting time to move and quality expectations
• Source, assess, and engage candidates using LinkedIn Recruiter, Gem, and outbound sourcing techniques
• Ensure an exceptional and consistent candidate experience at every stage of the process
• Maintain accurate and timely data in Greenhouse and related systems
• Support fair, inclusive, and structured hiring practices
• Identify process gaps or inefficiencies and propose practical improvements that can be implemented at scale

Technical Recruiter – Temporary

• Define our initial go-to-market strategy for a new AI product
• Establish positioning, messaging, and category narrative from scratch
• Lead early product launches and customer-facing storytelling
• Design and run early demand experiments to find what works
• Partner closely with sales on enablement, feedback loops, and early deals
• Work with product and design to shape onboarding and first impressions
• Turn early customer learnings into sharper messaging and GTM focus

Senior B2B Marketing Manager

Compliance

• Support and contribute to established compliance programs including SOC 2 Type II, HITRUST, HIPAA, GDPR, and readiness efforts for ISO 27001, ISO 42001, and ITGC-SOX, under the guidance of senior compliance leadership.
• Execute day-to-day audit and assessment activities such as evidence collection, coordination of internal interviews, documentation review, and remediation tracking.
• Partner closely with engineering, IT, security, and business teams to validate that controls are implemented and operating as designed.
• Assist with third-party risk management and supply chain compliance activities, including vendor due diligence and ongoing monitoring.
• Contribute to customer assurance efforts, including drafting questionnaire responses and participating in customer calls alongside more senior compliance team members.
• Support the execution and maintenance of Business Continuity and Disaster Recovery plans, including documentation updates and testing coordination.
• Operate and maintain the GRC tooling, ensuring evidence is accurate, complete, and audit-ready.
• Perform internal control testing and risk assessments, document gaps, and support remediation tracking and follow-up.
• Draft and maintain policies, procedures, and SOPs in alignment with established standards and frameworks.
• Perform continuous monitoring activities such as access reviews, control testing, and artifact updates.
• Escalate risks, blockers, or ambiguity appropriately, providing timely updates and context to senior compliance leadership.

Senior Compliance Specialist

Data Analyst

• Partner with the marketing team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.
• Develop dashboards and data visualizations that empower non technical users within the marketing team to understand overall trends and drill into drivers of metric movements.
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.
• Measure marketing campaign effectiveness to optimize how we engage with our members
• Explore different attribution models across our entire marketing funnel
• Quantifying marketing spend and efficiency across channels

Senior Data Analyst, Marketing

Translator

• Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally.
• Develop, implement, and maintain a robust quality framework, including testing processes and standards.
• Define and track key quality metrics and drive continuous quality improvement across all localized products and content.
• Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops).
• Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials).
• Track and improve the quality performance of external localization vendors.
• Identify opportunities for automation and tooling integrations specifically for quality and testing workflows.
• Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience.

Senior Localization Quality Manager

Clinical Operations

• Maintain team queue/caseload up to approximately 50% of work time.
• Serve as a resource and subject matter expert for team specific operations, monitoring communication channels and supporting high-touch, escalated, and crisis situations with real-time problem solving and decision support.
• Maintain end-to-end oversight of team operations, including daily documentation and workflow spot checks, and coordination of issue resolution.
• In support of clinical managers, provide on-demand clinical and technical consultation for complex or escalated cases, supporting the team on clinical judgment, risk considerations, and appropriate next steps.
• Support or directly respond to escalations or internal stakeholder concerns as needed.
• In support of clinical managers guidance, offers in-the-moment support to the team in clinical case consultation and shaping.
• Update workflows and SOPs by reviewing and developing documentation in response to program changes and team feedback.
• Support team development and onboarding through training, competency sign-offs, and holding open office hours
• Coordinate daily operational flow by assigning cases based on volume, complexity, and risk; reviewing intakes for completeness and urgency; and ensuring timely outreach in alignment with SLAs.
• Create and maintain daily and weekly queue schedules, making real-time adjustments as needed.
• Monitor and manage multiple system views including queue activity, case assignment, caseload balancing, CIR tracking, follow-up task assignment, and reporting to clinical leadership.
• Partner cross-functionally to troubleshoot operational and clinical issues, support quality or CME follow-ups, and drive continuous improvement.
• Provides feedback and advice on team/product/technology/service improvements and assists with implementations.
• Serves as a primary point of contact for the team in absence of manager and facilitates team meetings as needed.
• May be assigned additional projects, as needed.
• Follow all Spring Health policies, confidentiality, compliance, and ethical standards.