SonicWall

Engineer

• Develop in-depth knowledge of SGI’s Network Security software suites and associated technologies.
• Perform advanced analysis and troubleshooting of network products and applications.
• Assist and train partners on the implementation, configuration, and maintenance of network security products and services.
• Provide timely, courteous, and professional technical support via ticketing systems and phone interactions.
• Collaborate with team members and vendor support teams to resolve complex technical issues and deliver high-quality solutions.
• Diagnose, reproduce, and document defects or bugs, working closely with vendor engineering teams to ensure resolution.
• Contribute to the creation of training materials and technical documentation to enhance internal knowledge sharing.
• Act as a mentor and technical resource for team members as needed.
• Stay informed on emerging network security products, tools, and industry best practices, and participate in ongoing training and development opportunities.

Firewall Engineer

Customer Success Manager

• Manage customer inquiries, account setup, and escalation cases within company guidelines.
• Support audit readiness by ensuring accurate case documentation in tracking systems.
• Coordinate with global teams to resolve service requests and meet customer satisfaction goals.
• Triage cases, create and route support tickets, and escalate technical issues when needed.
• Identify opportunities to improve customer service operations and process efficiency.

Customer Success Specialist

Customer Support

• Issues include but not limited to service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies
• Review and identify areas of improvements to streamline non-technical customer service operation processes
• Meets required customer service support metrics including Customer Satisfaction metrics, service request handling metrics
• Interface with other SonicWall groups, including but not limited to Sales, Order Management, Service Channel, Technical support, Manufacturing Operations, Product Line Manager, Service Business Manager, Service Manager, and Global teams to resolve customer issues and inquiries.
• Ensure complete and comprehensive issue documentation using appropriate application tracking systems.
• Screen incoming Customer calls globally
• Assist with ticket creation
• Verify entitlement and route customers to the technical support team within the organization.
• Ability to identify when an issue requires engineering and development assistance
• Identify and resolve issues with cloud services

Customer Care Associate

Compliance

• Lead and manage the full lifecycle of certification processes for SOC 2, ISO 27001, and FedRAMP.
• Own and coordinate audit readiness and execution, working closely with external auditors and internal stakeholders.
• Develop and maintain compliance documentation, policies, and procedures in line with industry frameworks.
• Strengthen and mature the Business Continuity and Disaster Recovery (BC/DR) programs, including testing and ongoing improvements.
• Launch and manage a public Trust Center to demonstrate security and compliance posture to customers and partners.
• Collaborate cross-functionally to embed compliance into day-to-day operations and product development.
• Monitor changes in regulations and industry trends to maintain compliance and manage risk.
• Define, track, and report on compliance metrics to leadership.
• Educate internal teams on compliance best practices through training and awareness programs.

Compliance Manager

Account Manager

• Build and execute a Territory Plan for the Territory
• Serve as an integral part of the channels and alliances team, closely aligned with the regional sales leaders and other stakeholders, becoming a trusted channel advisor
• Collaboratively define partner GTM plans and objectives to enhance reach, efficiency, and execution
• Engage at C Level and Executive Level within the Partners and local Distributors to agree joint investments, initiatives and drive growth
• Establish and develop engagements with prospective future strategic partners
• Through the Territory and Partner plans organize and maintain senior stakeholder engagement between SonicWall Partners
• Consistently promote priorities and programs to key partners at the executive level for increased productivity
• Drive greater adoption of SonicWall use cases and sales strategies
• Understand trends in the cyber security market and the players within it to assist business initiatives for SonicWall and our Partners
• Provide reliable Partner forecasts on a monthly, quarterly and annual interval
• Build strong internal relationships to effectively execute using a virtual teaming approach
• Build a strong pipeline for SonicWalls strategic product and services lines – Cloud Secure Edge and Managed Security Services
• Based in the UK, with frequent travel required.

Territory Manager

Backend Engineer

• Drive development of the control plane behind the Zero Trust platform—a highly available, scalable system enabling secure access across global environments
• Architect and own the API layer that orchestrates all activity across our distributed system
• Hands-on coding and technical leadership role contributing directly to platform scalability, security, and extensibility
• Mentor engineers and lead a team of offshore Go developers with strong communication and time zone flexibility
• Ensure API security and lead secure coding practices
• Ensure API documentation is created and remains up to date
• Provide mentorship to a growing team and provide an opinion on CI/CD/CT
• Collaborate with engineers on a vision and follow a pragmatic plan; lead API as a product

Principal API Engineer

Program Manager

• Lead and manage multiple concurrent projects across business applications and data platforms using Agile methodologies.
• Drive end-to-end program execution from planning to delivery, ensuring alignment with business objectives.
• Partner with stakeholders across Sales, Marketing, Product, HR, Legal, and Support to prioritize initiatives and dependencies.
• Communicate program objectives, milestones, and status updates to stakeholders and leadership in a clear, timely manner.
• Proactively identify, track, and mitigate risks/issues, escalating when necessary.
• Manage interdependencies across teams to ensure seamless execution and minimal disruption.
• Represent IT in cross-functional forums, identifying when system changes are needed to meet evolving business requirements.
• Foster a culture of accountability, transparency, and continuous improvement within project teams.
• Adapt quickly to changing priorities, effectively context switching while maintaining attention to detail.