SONDA

Bookkeeper

• Facturación y registraciones contables
• Análisis de costos e ingresos
• Elaboración de informes administrativos (uso interno y externo)
• Gestión de información para impuestos y análisis de liquidaciones (en conjunto con asesor externo)

Contador 2

Support Engineer

• Brindar soporte presencial, Remoto y/o telefónico respecto a problemas de tecnología presentados por los diferentes clientes y dentro de los niveles de servicio pactados para los proyectos.
• Apoyar en la planeación y ejecución de IMACs (Instalaciones, Movimientos, Adiciones y Cambios de activos).
• Apoyar en la administración que aplique para de los inventarios de hardware, software y suministros.
• Apoyar en la planeación y ejecución de mantenimientos correctivos de los equipos.
• Dar soporte de software y hardware de productividad de escritorio.
• Gestionar las garantías, de acuerdo con los convenios o acuerdos que el cliente tenga con el fabricante.

Técnico de Soporte en Sitio

Software Engineer

• Develop web components and user interfaces using React.js;
• Build and maintain mobile applications using React Native and Flutter;
• Integrate applications with APIs and databases;
• Perform testing, bug fixes and optimizations;
• Participate in code reviews and architectural design;
• Collaborate with designers, product owners and back-end teams;
• Ensure solutions meet performance, security and scalability requirements.

Software Developer

• Corrective and preventive maintenance, installation and relocation of multi-function, multi-brand printers.
• General PC and IT support.
• Remote hands support when required.
• Complete all technical training provided, in accordance with company policy.
• Ensure compliance with service and resolution SLAs.
• Update and communicate the status and progress of your tickets with the ticket management team, maintaining constant communication.
• Document all performed activities accurately and comprehensively.
• Complete technical service reports in the ticket management app.
• Photographic records of services provided, evidencing completion of the service.
• Mandatory collection of client signature/approval for the executed service.
• Manage, control and inventory parts and components under your responsibility and of the local stock/storage, if applicable.
• Request replacement parts, handle reverse logistics, and maintain and repair your backup equipment.
• Field service, including travel to the client's site for on-site support.
• Manage travel expenses, including completion of travel spreadsheets and recording fuel, parking, tolls, etc.

Printer Support Technician

• Proactively work on sustaining support (AMS N2/N3)
• Prepare detailed functional specifications
• Lead the lifecycle of low- and medium-complexity enhancements
• Ensure compliance of sales processes

SAP SD Implementation Consultant

Implementation Specialist

• Support and assist the technical team in developing the solution, ensuring the final product adheres to the technical and functional specifications.
• Provide support for carrying out adjustments, fixes, and minor improvements that the client considers do not require the technical team's involvement.
• Provide support services throughout the project and prior to production.
• Deliver services that require commitment, both as an individual and as a member of the team.
• Demonstrate execution capability and knowledge relevant to the role.
• Manage databases, basic applications, and possess knowledge of web technologies.
• Have specific experience implementing solutions and system integrations.

Senior Implementation Consultant

• Realizar atendimento a usuários de forma presencial, por chat e e-mail, garantindo agilidade e qualidade no suporte
• Registrar, acompanhar e resolver chamados por meio de ferramentas de ITSM
• Prestar suporte técnico em ambiente Windows e pacote Office 365
• Instalar, configurar e desinstalar softwares conforme necessidade dos usuários
• Realizar manutenção básica em hardware (notebooks, desktops e periféricos)
• Executar formatação, limpeza física e lógica de equipamentos
• Apoiar na configuração e utilização de backups em nuvem (OneDrive e similares)
• Auxiliar na configuração básica de dispositivos móveis Android
• Identificar e solucionar incidentes, garantindo a continuidade dos serviços