SONDA

Support Engineer

• Perform on-site technical service visits, traveling to client sites;
• Carry out corrective and preventive maintenance, installation, configuration and relocation of multifunction printers and devices from various manufacturers;
• Provide general PC/IT support and Remote Hands support when required;
• Diagnose and resolve hardware and system faults;
• Ensure compliance with SLAs for ticket response and resolution;
• Update the status of service calls with the team responsible for ticket management;
• Record all activities performed, including technical reports, photographic evidence and customer validation/sign-off of the service delivered;
• Control, inventory and manage spare parts, backup equipment and materials under your responsibility;
• Request replacement parts, perform reverse logistics and monitor equipment repairs;
• Escalate to Tier 3 (N3) support when necessary, forwarding technical evidence for analysis and component replacement;
• Participate in technical training provided by the company;
• Operate in accordance with SONDA's safety standards, operational procedures and internal policies.

Field Support Technician

Financial Planning and Analysis

• Asegurar la integración técnica, digital y constructiva de los sistemas ferroviarios (telecom, señalización) mediante la coordinación BIM, garantizando cumplimiento de estándares, gestión de interfaces y alineación con RAMS, cronograma y puesta en servicio.
• Elaborar y analizar estados financieros, reportes ejecutivos e indicadores de desempeño.
• Realizar seguimiento al presupuesto (Budget) y pronósticos financieros (Forecast).
• Analizar desviaciones entre presupuesto, forecast y resultados reales.
• Controlar provisiones de ingresos y costos.
• Monitorear márgenes, rentabilidad y variaciones financieras.
• Participar en cierres contables mensuales y anuales.
• Generar reportes financieros para Dirección y áreas de negocio.
• Dar seguimiento al reconocimiento de ingresos conforme a políticas financieras.
• Identificar riesgos financieros y proponer acciones correctivas.
• Optimizar procesos de control interno y gestión financiera.
• Apoyar en auditorías internas y externas.
• Desarrollar dashboards e indicadores para el seguimiento del desempeño financiero.

Senior Financial Analyst

• Maintenance and support of microcomputer hardware and software: desktops, laptops, servers.
• Experience servicing thermal printers, including Zebra models.
• Proficiency with Windows 10, system formatting/image deployment, and knowledge of Microsoft Office.
• Knowledge of client-server networks, structured cabling for organization, diagnosis, and maintenance; basic knowledge of routers and switches for remote-hands tasks.
• Experience providing on-site end-user support (field service).
• Field experience, preferably in retail or commercial automation environments.
• Familiarity with service routines aimed at meeting SLAs.
• Ability to manage a kit/parts inventory and backups.

Support Technician

• Administración básica de Active Directory
• Gestión de impresoras y periféricos
• Seguridad informática y buenas prácticas de ciberseguridad
• Herramientas de acceso remoto
• Inventario y gestión de activos tecnológicos

Técnico de Soporte en Sitio

Database Administrator

• Apoiar o desenvolvimento e a produção da operação e manutenção de banco de dados da SONDA.
• Monitorar o desempenho do banco de dados e garantir a consistência das informações.
• Sintonize e reorganizar os bancos de dados, para cumprir as regras.
• Desenvolver scripts e procedimentos armazenados para automatizar atividades de banco de dados.
• Suporte a usuários e operações de desenvolvimento / produção.

Administrador de Banco de Dados, DBA

Security Engineer

• Apoyar en la documentación y confección de estándares de buenas prácticas para la corporación basada en las normativas de Ciberseguridad Industrial y en normativas del ámbito IT.
• Apoyar en la evaluación de herramientas tecnológicas de Ciberseguridad IT y OT.
• Apoyar en la promoción, difusión y habilitación de una cultura de Seguridad de la Información y Ciberseguridad, respecto a los riesgos identificados y la implementación de estrategias de mitigación.
• Participar en reuniones de levantamiento de información y requerimientos con el cliente.

Ingeniero de Ciberseguridad, OT

• Identificar y mitigar riesgos de seguridad de la información mediante el análisis de amenazas, la propuesta de mejoras y el seguimiento de su implementación.
• Auditar el Sistema de Gestión de Seguridad de la Información, asegurando el cumplimiento de políticas y controles.
• Planificar, coordinar y administrar los procesos de seguridad de la información para garantizar la protección de los activos de la organización.

Especialista de Seguridad Informática

• Realizar manutenção corretiva, preventiva, instalação e remanejamento de equipamentos.
• Prestar suporte em microinformática, impressoras e atividades de Remote Hands.
• Atender chamados em campo, garantindo o cumprimento dos SLAs.
• Registrar os atendimentos, evidências e relatórios técnicos nos sistemas.
• Controlar peças, equipamentos de backup e despesas de deslocamento.
• Zelar pelos equipamentos, ferramentas e veículo utilizado nas atividades.

Técnico de Suporte – Volante

Manager

• Responsable de organizar, planear, dirigir y controlar las actividades de trabajo y el personal del área a la cual pertenece, de modo de garantizar el cumplimiento de los objetivos y metas establecidas en el país.
• Asegurar el control y la finalización de cada proyecto sea rentable, asegurando la continuidad del servicio que presta su área y cuidar de mantener la buena calidad de este.
• Dirigir, controlar y coordinar las actividades para el desarrollo del plan comercial y cumplir/exceder las metas definidas en el plan operativo.
• Gestionar los recursos que permiten cumplir los planes operativos en cuanto a los objetivos comerciales, operacionales y financieros del área.
• Liderar equipos que desarrollen altos niveles de compromisos y motivación en el logro de sus objetivos

Gerente de Servicios

• Act as a functional SAP SD specialist on implementation and enhancement projects.
• Provide technical leadership for initiatives related to the SAP SD module.
• Lead requirements gathering and solution design activities.
• Support project planning, execution, monitoring and closure.
• Ensure solutions adhere to SAP best practices and meet business needs.
• Support project management disciplines, including scope, schedule, quality, risk management and stakeholder engagement.
• Contribute to functional specifications, testing, user acceptance and go-live activities.
• Collaborate with technical teams, functional consultants and clients throughout all project phases.
• Support integrations between SAP and other enterprise systems.
• Prepare functional and technical documentation.

Senior SAP SD Consultant

Infrastructure Engineer

• Mainframe storage administration;
• Perform data migrations between mainframe storage systems;
• Define rules for dataset allocation in an SMS environment;
• Customize and administer DFSMS/HSM software;
• Customize and administer a virtualized backup environment (Hydra);
• Customize and operate MainView/SRM software;
• Maintain ACS routines for SMS;
• Maintain SMS and non-SMS disk pools;
• Perform performance analysis (RMF, EREP)

Infrastructure Architect 4

Consultant

• Act as a business specialist for processes across the electric power distribution value chain.
• Lead workshops with clients to gather and map processes.
• Translate business requirements into functional specifications for solution implementation.
• Support implementation projects, digital transformation and process modernization.
• Ensure compliance with ANEEL standards and other regulatory bodies.
• Advise clients on processes related to: Commercial customer service; Billing; Customer management; Metering; Meter reading; Revenue collection; Commercial losses; Distribution operations.
• Identify opportunities for continuous improvement and process innovation.
• Work alongside technical and business teams throughout all project phases.

Functional Consultant – Energy Distribution

Backend Engineer

• Provide AMS support (N2/N3) for corporate and industrial applications.
• Diagnose and resolve incidents involving applications, hardware, infrastructure and networks.
• Ensure SLA compliance and the operational stability of systems.
• Act as a liaison between IT teams, operations and vendors.
• Support audit processes, change management and implementation of improvements.
• Create and maintain technical documentation.
• Conduct knowledge transfer sessions for internal teams.
• Develop and maintain legacy systems implemented in PHP.
• Implement bug fixes and evolutionary enhancements in applications.
• Analyze functional and technical requirements.
• Develop solutions following the company’s development standards.
• Create and execute unit tests.
• Prepare test plans.
• Fix defects and ensure the quality of deliveries.

PHP Developer, Junior

Full-stack Engineer

• Administrar servidores Linux e Unix em ambientes físicos, virtuais.
• Realizar troubleshooting de incidentes e análise de causa raiz.
• Gerenciar usuários, permissões, serviços, processos e sistemas de arquivos.
• Implementar e acompanhar rotinas de backup e recuperação.
• Aplicar patches de segurança e realizar hardening dos sistemas.
• Atuar em mudanças planejadas.

Analista Linux, Senior

• Installation and configuration of equipment;
• Onsite and remote technical support;
• Preventive and corrective maintenance;
• Replacement of parts and equipment;
• Handling technical service requests/tickets;
• Support for notebooks, desktops, printers, and peripherals;
• Work on basic IT infrastructure;
• Monitoring and coordination of vendors and third-party technicians;
• Recording service calls and maintaining evidence;
• IT asset management;
• Ensuring SLA compliance and quality of service.