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About the role
Key responsibilities & impact- Act as a business specialist for processes across the electric power distribution value chain.
- Lead workshops with clients to gather and map processes.
- Translate business requirements into functional specifications for solution implementation.
- Support implementation projects, digital transformation and process modernization.
- Ensure compliance with ANEEL standards and other regulatory bodies.
- Advise clients on processes related to: Commercial customer service; Billing; Customer management; Metering; Meter reading; Revenue collection; Commercial losses; Distribution operations.
- Identify opportunities for continuous improvement and process innovation.
- Work alongside technical and business teams throughout all project phases.
Requirements
What you’ll need- Bachelor's degree in Information Technology, Engineering, Business Administration or related fields.
- Experience in the Electric Power Distribution market.
- Experience in implementation or evolution projects for utility systems.
- Experience in requirements gathering and functional specification.
- Involvement in projects related to the energy commercial cycle.
- Knowledge of commercial and operational processes in the electric power sector.
- Energy commercial cycle (Billing).
- Knowledge of Brazilian electric sector regulation.
- Familiarity with ANEEL rules and regulations.
- Process management for utilities.
- Systems implementation and integration.
- Excellent communication skills.
- Consultative profile.
- Comfortable leading workshops.
- Strong analytical skills.
- Client-facing relationship skills.
- Organized with a strong process orientation.
- Focus on continuous improvement and innovation.
Benefits
Comp & perks- Flexible work arrangements to promote a healthy work-life balance.
- Professional development and continuous skills growth aligned with your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work model.
- SONDA Wellness: a program that supports your personal and professional balance with initiatives focused on your physical, mental and social health.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Process MappingSystems ImplementationIntegrationCommercial Customer ServiceBillingCustomer ManagementMeteringRevenue CollectionContinuous ImprovementProcess Innovation
Soft Skills
Excellent Communication SkillsConsultative ProfileClient-Facing Relationship SkillsOrganizedStrong Analytical Skills
Certifications
Bachelor's Degree in Information TechnologyBachelor's Degree in EngineeringBachelor's Degree in Business Administration