Support Technician

SONDA

Técnico de Suporte providing technical support, installation, and maintenance in Cajamar, SP. Collaborating with teams to ensure SLA compliance and effective troubleshooting.

Posted 7/7/2026full-timeCajamar • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installation and configuration of IT equipment, providing onsite and remote technical support, and ensuring SLA compliance. Proficient in preventive and corrective maintenance, ticket logging, and IT asset management.

Highest-signal resume keywords

Onsite Technical SupportRemote Technical SupportIT Asset ManagementEquipment InstallationPreventive Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation of EquipmentConfiguration of EquipmentMaintenance of NotebooksMaintenance of DesktopsMaintenance of PrintersBasic IT Infrastructure KnowledgeNetwork KnowledgeTicket LoggingAsset ControlProblem Resolution

Soft Skills

OrganizedProactive

Certifications & Qualifications

High School Diploma

Industry Keywords

Technical SupportSLA ComplianceService CallsVendor CoordinationThird-Party Technicians

About the role

Key responsibilities & impact

Installation and configuration of equipment;
Onsite and remote technical support;
Preventive and corrective maintenance;
Replacement of parts and equipment;
Handling technical service requests/tickets;
Support for notebooks, desktops, printers, and peripherals;
Work on basic IT infrastructure;
Monitoring and coordination of vendors and third-party technicians;
Recording service calls and maintaining evidence;
IT asset management;
Ensuring SLA compliance and quality of service.

Requirements

What you’ll need

High school diploma;
Experience with onsite and remote technical support;
Knowledge of maintenance for notebooks, desktops, printers, and peripherals;
Basic knowledge of IT infrastructure and networks;
Experience with equipment installation and configuration;
Organized, with experience in ticket logging and asset control;
Proactive profile, focused on problem resolution and meeting SLAs.

Benefits

Comp & perks

Flexible work arrangements to promote balance between your personal and professional life.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
Hybrid work. At SONDA we know flexibility is important for your well-being, which is why we offer both on-site and remote work schedules.
SONDA Wellness, a program that supports your personal and professional balance by promoting initiatives focused on your physical, mental, and social well-being.
Diversity and Inclusion = Innovation and collaboration.