Field Support Technician

SONDA

Support Technician providing field technical services to clients. Responsibilities include troubleshooting, maintenance, and installation of client equipment.

Posted 7/16/2026full-timePedra Azul • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in on-site technical service, including installation, configuration, and maintenance of multifunction printers and IT equipment. Proficient in diagnosing hardware faults and ensuring compliance with service level agreements while maintaining effective communication and organizational skills.

Highest-signal resume keywords

Field Technical SupportInstallation and ConfigurationHardware DiagnosticsTechnical ReportingIT Networking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Education in Information TechnologyMaintenance and Repair of EquipmentDiagnosing Hardware FaultsReading Technical DocumentationPreparing Technical Reports

Soft Skills

Good Communication SkillsOrganizational SkillsInterpersonal Relations

Tools & Technologies

Multifunction PrintersPC/IT SupportRemote Hands Support

Certifications & Qualifications

Valid Driver's License (Category B or Higher)

Industry Keywords

SLA ComplianceTechnical Service VisitsSpare Parts ManagementReverse LogisticsSafety Standards

About the role

Key responsibilities & impact

Perform on-site technical service visits, traveling to client sites;
Carry out corrective and preventive maintenance, installation, configuration and relocation of multifunction printers and devices from various manufacturers;
Provide general PC/IT support and Remote Hands support when required;
Diagnose and resolve hardware and system faults;
Ensure compliance with SLAs for ticket response and resolution;
Update the status of service calls with the team responsible for ticket management;
Record all activities performed, including technical reports, photographic evidence and customer validation/sign-off of the service delivered;
Control, inventory and manage spare parts, backup equipment and materials under your responsibility;
Request replacement parts, perform reverse logistics and monitor equipment repairs;
Escalate to Tier 3 (N3) support when necessary, forwarding technical evidence for analysis and component replacement;
Participate in technical training provided by the company;
Operate in accordance with SONDA's safety standards, operational procedures and internal policies.

Requirements

What you’ll need

Completed technical education in Information Technology, Technology or related fields;
Experience providing field technical support;
Experience with installation, configuration, maintenance and repair of equipment;
Basic knowledge of electrical/electronics, IT and networking fundamentals;
Experience providing on-site user support;
Knowledge of diagnosing and resolving hardware and/or system faults;
Ability to read and interpret manuals, diagrams and technical documentation;
Experience preparing technical reports and work orders;
Good communication, organizational skills and interpersonal relations;
Valid, full driver's license (category B or higher) — required;
Availability for frequent travel and on-site assignments — required.

Benefits

Comp & perks

Flexible work arrangements to promote work-life balance.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program to support your work-life balance with initiatives focused on your physical, mental and social well-being.