Solera, Inc.

Sales

• Manage a portfolio of eBay sellers, focused on GMV growth, retention, listing quality, and overall marketplace performance.
• Monitor seller health metrics including ratings, service metrics, policy flags, and GMV trends, proactively engaging at-risk accounts to mitigate churn and drive improvement plans.
• Lead onboarding and training initiatives for new sellers to ensure successful ramp-up and sustained marketplace performance.
• Troubleshoot listing, compliance, and eLINK integration issues, collaborating with Product, Development, and Technical Support teams to resolve escalations efficiently.
• Serve as the voice of the customer by providing feedback, marketplace insights, and product recommendations to the eBay Sales Manager and cross-functional stakeholders.
• Partner with Sales to provide product expertise, collateral, and eLINK demos.
• Support email communication initiatives, including performance alerts, reactivation campaigns, and account health outreach.
• Represent Hollander-Solera as an eBay subject matter expert at industry events, trade shows, panels, and educational sessions, reinforcing strategic relationships with eBay Motors and industry stakeholders.

Sales Specialist

Product Manager

• Define product vision, target architecture outcomes, and a phased delivery roadmap for a single global platform replacement
• Champion a “single global product, locally adapted” approach: ensure the platform supports localization (taxes, currencies, time zones, language, region-specific rules) without losing core coherence
• Partner with Engineering and Data leaders on architecture trade-offs; maintain conceptual fluency in APIs, integrations, and data flows to drive productive technical conversations without acting as solution architect
• Own the full product portfolio simultaneously: protect and enhance current legacy products while building the next-generation global platform in parallel
• Lead integration strategy and execution with third-party partners through platforms and APIs; own requirements and dependencies end-to-end
• Drive product requirements for workflow-heavy, integration-intensive environments; ensure data flows and partner dependencies are clearly defined for cross-functional teams
• Create crisp, well-reasoned product requirements and priorities; ensure Engineering and Design teams have what they need to execute with confidence
• Define success metrics, launch measures, and migration KPIs; track and analyze product performance data to drive evidence-based decisions
• Mentor and develop product managers and owners; set goals, provide coaching, and foster a results-oriented team culture.

Director, Product Management

Full-stack Engineer

• Part of a platform team that builds out core systems
• Develop/Redevelop enterprise solutions for Solera's portfolio of products
• Utilize evolving range of AI tooling to accelerate development
• Upskill existing product team members

Senior Fullstack Engineer

General Counsel

• Draft, review, and negotiate a variety of contracts, including but not limited to SAAS and product agreements, vendor agreements, service contracts, data acquisition and licensing agreements, and non-disclosure agreements.
• Execute process improvements that provide smoother process flows of contracts from sales through operations.
• Ensure that contracts comply with company policies and legal requirements.
• Support supply chain, sales and various corporate functions in navigating process and procedures of contracting.
• Ability to identify risks and rewards of various supply chain products and services.
• Advise various corporate functions on enforceability, company options and risks related to potential contract disputes.
• Partner with the product development team to draft sales agreements for new products.
• Conduct legal research to support contract negotiations and resolve legal issues.
• Stay updated on relevant laws, regulations, and industry trends that may impact the company.
• Work closely with internal stakeholders, including procurement, finance, HR, and operations, to provide legal guidance and support on contract-related matters.
• Communicate effectively with external parties during negotiations and discussions.
• Able to be flexible and communicate to stakeholders cost risk analysis of opportunities.
• Assist in developing and implementing compliance programs and policies.
• Help ensure adherence to legal and regulatory requirements across the organization.
• Understand the principle of the regulatory requirements and provide multiple paths for compliance.
• Manage and execute process for resolving basic contract disputes, and unpaid fees.
• Ability to establish a litigation strategy and manage outside counsel through successful end of litigation.
• Provide support for other legal matters as needed, including human resources, litigation support, immigration, licensing, privacy law, employment law.
• Assist in the preparation of legal documents and filings.
• Provide legal advice, monitor, and resolve pre-litigation business disputes.
• Help develop and implement legal and commercial strategies.
• Manage and interface with outside legal counsel on key matters to reduce operational risks and manage litigation.

Legal Counsel

Systems Engineer

• Assess new data sources to understand structure, quality, completeness, and alignment with internal standards and product requirements.
• Work with cross-functional partners to understand acquisition constraints, delivery formats, schedules, and long-term viability.
• Define functional specifications for extraction and ingestion workflows, including data gathering, file merges, source-to-target mappings, normalization rules, and required transformations.
• Collaborate with developers to design, refine, and support these ETL/ELT components.
• Validate ingested data in lower environments to confirm correct transformations, consistent formatting, and adherence to technical and business requirements.
• Use SQL to investigate and troubleshoot data discrepancies, unmapped values, anomalies, and processing issues across ingestion and transformation layers.
• Analyze data completeness by matching and comparing new data sources against internal datasets to confirm expected jurisdictional representation.
• Coordinate deployments of new data pipelines and perform post-production monitoring to ensure stability, accuracy, and consistency in partnership with QA.
• Partner with Product Owners to prioritize onboarding activities, communicate timelines, and understand business expectations.
• Document data source characteristics, field definitions, transformation logic, mapping decisions, validation outcomes, and configuration details.

Business Systems Analyst

Implementation Specialist

• Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle
• Facilitate role-specific training for dealership service department stakeholders
• Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals
• Document all training activities in Salesforce.com
• Secure buy-in from dealership leadership on new processes and technology
• Support the transition of customers to post‑implementation Service Suite support teams
• Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value
• Share customer feedback and improvement opportunities with internal teams
• Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos
• Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs

Implementation Specialist II

Product Marketing

• Own GTM strategy end-to-end — positioning, messaging, and value propositions
• Lead planning and execution for product launches, platform enhancements, and AI-enabled capabilities
• Drive market expansion into new verticals, geographies, or segments; manage land-and-expand and PLG motions
• Build GTM operational infrastructure — frameworks, processes, and cross-functional rhythms
• Align Marketing, Sales Enablement, Demand Gen, and Professional Services around shared GTM motions
• Establish GTM performance metrics and reporting cadences; apply RevOps principles
• Partner with Sales on enterprise opportunities — executive presentations, deal-specific messaging, and win strategy
• Oversee core GTM assets: pitch decks, solution briefs, battlecards, and customer value stories
• Own competitive intelligence and a win/loss program; translate insights into sharper positioning

GTM Strategy & Operations Director

Account Manager

• Develop and strengthen relationships with dealerships across South Carolina.
• Promote and support Solera Titling’s vehicle registration and titling solutions suite.
• Drive incremental revenue growth within existing accounts coupled with onboarding, training and supporting new sales.
• Spend approximately 60-75% of time traveling within assigned territory, meeting directly with customers to understand their needs, presenting solutions, and building long-term partnerships.
• Guarantee high-quality technical support services – deployment, installation, and utilization of products.
• Master software functions – identify and resolve customer issues, build strong relationships.
• Enable customers to meet utilization targets by resolving technical issues and integrating program into their workflow.
• Deliver impeccable customer service.
• Establish professional rapport while managing diverse client requirements.
• Determine a customer’s ability to deploy and set utilization objectives for products.
• Keep all client contacts informed about product developments and DMV rule changes.
• Create and maintain user guides, provide onsite and remote training to clients.
• Support sales initiatives with area sales directors.
• Travel to accounts within Pennsylvania including overnight stays and air travel as required.

Field Account Manager

Customer Support

• Provide phone, email, and ticket-based technical support for software, hardware, and mobile applications.
• Troubleshoot and resolve customer issues using standard processes and troubleshooting methodologies.
• Analyze issues of moderate complexity and develop effective solutions aligned with support guidelines.
• Document all cases, actions, and resolutions accurately in CRM or ticketing systems.
• Prioritize, manage, and close assigned cases within defined service levels.
• Escalate unresolved issues or system defects to Tier 2 support with proper documentation.
• Identify recurring issues and report trends related to software or hardware performance.
• Assist customers with system configuration, setup, and proper application usage.
• Collaborate with internal teams to resolve cross-functional technical issues.

Associate Tech Support Specialist

• Develop/Redevelop enterprise solutions primarily in C#
• Utilize evolving AI tooling to accelerate development
• Upskill and handover to existing product team members

Senior Fullstack Engineer, AI Specialist

• Work within a tiger-team to boost development velocity
• Develop enterprise solutions primarily in C#
• Upskill existing teams
• Contribute to next-gen AI SDLC process

• Direct and oversee Solera’s channel sales policies, objectives, and growth initiatives
• Provide executive mentorship and performance management for team of 2 Directors and 9 Sellers
• Develop and execute "land and expand" strategies for existing VARs
• Lead the identification, recruitment, and onboarding of new high-potential channel partners
• Collaborate with Contracts, Finance, and Pricing teams to lead negotiations
• Utilize Salesforce for managing sales processes and performance reviews
• Align with product, marketing, and customer experience leadership

Senior Director of Channel Sales

Director

• Lead, motivate, and manage a team of regional and field salespeople across multiple states
• Set clear sales goals and performance metrics for the team, ensuring alignment with company objectives
• Provide regular coaching, performance reviews, and professional development opportunities for the sales team
• Develop and execute sales strategies to meet company revenue and growth targets across multiple regions
• Identify key market trends, competitor activities, and customer needs to adjust strategies and tactics
• Monitor and resolve customer issues to ensure a positive customer experience and maintain client retention
• Analyze sales performance data to identify areas for improvement and adjust strategies accordingly
• Lead the recruitment efforts for new salespeople across multiple regions

Area Director

Software Engineer

• Champion the integration of AI-powered tooling across the engineering organization to measurably improve developer throughput and code quality
• Architect and own an AI product enablement strategy — working with Product and Design to embed AI capabilities into Solera's core offerings
• Build internal AI engineering platforms, reusable prompt libraries, and guardrails that accelerate adoption safely and responsibly
• Maintain a high say/do ratio across global teams through consistent agile delivery practices, OKR alignment, and data-driven accountability
• Establish predictable release cadences with robust CI/CD pipelines, automated quality gates, and observable, secure systems
• Lead quarterly and annual engineering planning cycles; translate business objectives into engineering commitments with clarity and confidence
• Track leading and lagging indicators of delivery health and drive continuous improvement
• Lead, coach, and scale a global engineering organization including multiple Engineering Managers and senior ICs across regions
• Design and execute structured skills uplevel programs — with particular focus on AI literacy, cloud-native patterns, and modern software delivery practices
• Drive change management for technology transformations with clear communication plans, stakeholder buy-in, and measurable milestones
• Build a culture of psychological safety, radical candor, and continuous learning where feedback is prompt, actionable, and welcomed
• Provide hands-on technical leadership across Solera's cloud-native microservices platform
• Work with Software Architects and Product leaders to define and deliver technology roadmaps with organizational visibility and on-time milestones
• Own technical debt strategy: quantify, prioritize, and systematically reduce debt while preserving delivery velocity.

Director, Engineering – RNA

Learning and Development

• Deliver engaging on-site consultation and training sessions during new installations of Auto/Mate Enterprise Software, fostering customer confidence and trust.
• Provide expert advice to dealership management on best practices for system setup and software usage, ensuring compliance with business plans, industry trends, existing processes, and relevant laws.
• Collaborate closely with dealership management to gather critical data for decision-making and reporting.
• Guide customers in creating custom reports and dashboards to meet their specific reporting needs.
• Ensure the successful completion of the onsite training plan by monitoring progress throughout the installation week.

Sales Specialist

Director, Product Management

Senior Fullstack Engineer

Legal Counsel

Business Systems Analyst

Implementation Specialist II

GTM Strategy & Operations Director

Field Account Manager

Associate Tech Support Specialist

Senior Fullstack Engineer, AI Specialist

Senior Fullstack Engineer

Senior Director of Channel Sales

Area Director

Director, Engineering – RNA

Client Training Consultant