Implementation Specialist II

Solera, Inc.

Implementation & Training Specialist ensuring dealership teams successfully adopt Service Suite solutions. Delivering high-impact training and advising on best practices for effective integration.

Posted 5/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

training developmentsoftware implementationcustomer onboardingDealer Management SystemsSalesforceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointcurriculum developmentpresentation skills

Soft Skills

written communicationverbal communicationrelationship buildingcustomer engagementprioritizationmultitaskingadaptabilityprofessionalismdiscretionindependent work

Tools & Technologies

Salesforce.comService SuiteMicrosoft Office Suite

Industry Keywords

automotive service departmenttraining facilitationstakeholder engagementbusiness goals alignmentcustomer feedbackimprovement opportunitiesperformance managementservice solutions

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle
Facilitate role-specific training for dealership service department stakeholders
Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals
Document all training activities in Salesforce.com
Secure buy-in from dealership leadership on new processes and technology
Support the transition of customers to post‑implementation Service Suite support teams
Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value
Share customer feedback and improvement opportunities with internal teams
Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos
Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs

Requirements

What you’ll need

Clear and professional written and verbal communication skills
Ability to train effectively in both one‑on‑one and group settings
Comfort working independently with minimal supervision in a remote environment
Strong relationship‑building and customer engagement skills
Ability to prioritize, multitask, and follow up proactively
Adaptability in fast‑changing environments
Sound judgment, professionalism, and discretion
Proficiency in Microsoft Excel, Word, and PowerPoint
Experience working in an automotive service department
Software implementation or customer onboarding experience
Knowledge of Dealer Management Systems (DMS)
Familiarity with Service Suite products from internal or end‑user perspectives
Experience using Salesforce

Benefits

Comp & perks

Professional development opportunities
Ability to work remotely
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