Softcard (acquired by Google)

Outside Sales

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits.
• Promote the entire line of NAPA products and programs to Wholesale Customers.
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis.
• Identify specific needs of customers and align solutions with NAPA's offerings.
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines.
• Engage customers and keep them connected through all of NAPA's eSales programs.
• Perform educational seminars, clinics and presentations on NAPA product lines and services.
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone.

Outside Sales Professional

Business Development Rep

• Develops and maintains relationships with new and existing commercial & wholesale customers both in-store and in the field.
• Conducts regular sales calls and visits to body shops, dealerships, and industrial customers.
• Provides expert product knowledge and recommendations on NAPA’s PB&E products and services.
• Identifies customer needs across multiple sales channels and presents the full NAPA solution to increase category sales and improve customer satisfaction.

Business Development Manager, Paint Body & Equipment

Customer Support

• Responsible for calls of a non-routine nature that require deviation from standardized procedures.
• Handle situations that may require additional research based on customer response.
• Ensure customer expectations are accurately determined and fully met.
• Develop and broaden relationships within customer organization to understand needs and wants.
• Function as the inside half of the sales team to ensure transactions are error-free.
• Provide guidance and technical advice to less experienced Customer Service Representatives.
• Respond to customer inquiries, provide quotes, and take orders via various methods.
• Relate to all technical customer support activities within the business.
• Proactively generate sales and promote products to existing customers.
• Responsible for maintaining effective relationships with current and potential customers.

Customer Service Representative

Full-stack Engineer

• Develop software applications based on approved design
• Perform basic problem resolution analysis and correction
• Correct system problems as directed by manager
• Ensure projects are delivered on time and according to specifications
• Use standard coding techniques to ensure application performance meets requirements
• Work as part of a team for most projects

Senior Software Developer

• develops information systems by designing, developing, and installing software solutions
• conducts systems analysis and recommends changes in policies and procedures
• manages trouble ticket resolution for multiple applications
• provides production support of applications by troubleshooting issues
• codes programming logic for new or existing solutions software or applications
• monitors quality and performance of applications through testing and maintenance

Software Developer

Account Manager

• responsible for building or expanding book of business
• converting competitors' business and expanding assigned medium-sized accounts
• maintaining customer contact and managing customer expectations
• generating new leads by networking, cold calling, researching various directories
• interacting face-to-face with customers
• customizing quoting as per complex requirements
• delivering effective sales presentations
• assisting with on-site troubleshooting of customers' concerns

Account Representative

Compliance

• Brindar soporte y orientación al equipo de Ventas y Operaciones
• Investigar, interpretar y evaluar la aplicabilidad de las regulaciones mexicanas
• Trabajar con el equipo de Ventas y Operaciones y con los equipos de compras
• Asegurar que los productos y procesos cumplan con los requisitos locales, estatales y federales
• Apoyar en el desarrollo, implementación y mantenimiento de políticas
• Monitorear cambios y desarrollos en regulaciones de productos
• Responder consultas de clasificación provenientes de unidades de negocio
• Realizar auditorías de entradas aduanales
• Coordinarse con clientes internos y externos, forwarders, oficiales aduanales
• Obtener certificados USMCA y otros tratados de libre comercio

Trade Compliance Analyst

Accounting Manager

• Lead the preparation and analysis of employee and contractor construction-in-progress reclasses
• Compile, review, and post accruals and other reclassifications with a focus on accuracy and timeliness
• Analyze projects to ensure proper and timely capitalization and assess potential impairments
• Review purchase orders for appropriate documentation and general ledger coding
• Prepare prepaid amortization journal entries
• Contribute to monthly, quarterly, and annual financial reporting, including SEC footnote disclosures
• Perform and document key controls to ensure completeness and accuracy of financial data
• Partner with internal and external auditors to provide financial statement audit support
• Deliver responsive accounting support to cross-functional stakeholders
• Conduct ad hoc financial analysis and reporting to support strategic business initiatives

Accounting Analyst

Architect

• designs and develops solutions based on business requirements
• interfaces with clients to identify specific system requirements and feasibility of solutions
• provides integration strategies and assists in troubleshooting component applications and technologies
• provides detailed documentation as needed
• leads the design and architecture of innovative solutions that solve complex business challenges
• performs and advises the analysis, evaluation, modification, testing, and implementation of enterprise-wide systems
• researches, analyzes, designs, proposes, and delivers solutions that align with business and technology strategies
• collaborates with stakeholders to understand requirements and define technical strategies
• develops architectural blueprints, diagrams, and documentation to guide implementation
• mentors and coaches development teams on best practices and architectural principles

IT Architect I

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
• Identify specific needs of customers and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
• Engage customers and keep them connected through all of NAPA's eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

• Develops and expands Auto Care program adoption leading to increased NAPA parts sales.
• Responsible for communicating and executing Auto Care strategic initiatives, new member enrollment, program adoption, and trainings.
• Presents, communicates, and sells Auto Care prospects on the value of joining the NAPA Auto Care program.
• Works closely with NAPA Auto Care HQ, providing feedback, ideas, and insights to drive program adoption.
• Hosts meetings in assigned territory to provide training to local sales team.
• Achieves territory quota on sales, new members, and co-branded projects.
• Provides customer service to all NAPA Auto Care centers in assigned territory.
• Executes weekly, monthly, and quarterly sales plans.

Business Development Manager – Auto Care Sales

• Develops information systems by designing, developing, and installing software solutions
• Improves operations by conducting systems analysis and recommending changes in policies and procedures
• Provides production support of applications in production by troubleshooting issues, proposing solutions, developing fixes, and migrating solutions
• Codes programming logic for new or existing solutions according to design specifications
• Handles installation, configuration, development, monitoring, and/or upgrade of assigned software products
• Maintains up-to-date records of issues with existing code
• Monitors quality and performance of applications through testing and maintenance
• Identifies opportunities for process and procedure enhancements and communicates them to drive efficiency

Software Engineer III

• Designing, building, and maintaining data-engineering workflows that support model delivery across multiple destinations.
• Developing and extending the ECOS platform components responsible for ingesting, transforming, validating, and routing model content.
• Building robust SQL Server/T-SQL–based logic for data processing, validation, auditing, and error handling.
• Implementing scalable Python services, microservices, and automation tools supporting the end-to-end delivery lifecycle.
• Designing and operating CI/CD pipelines for model delivery services.
• Ensuring data quality, completeness, and traceability through proper logging, monitoring, and operational tooling.
• Working closely with quantitative researchers and model owners to improve delivery workflows and enhance platform usability.
• Experimenting with new tools, design patterns, and technologies to continuously improve reliability, performance, and maintainability.
• Participating in on-call rotation or escalation support for production model delivery processes (as needed).

Senior Engineer

Sales

• Provide technical support and troubleshooting to customers and branch teams
• Conduct product failure investigations and deliver corrective service solutions
• Complete customer calls and branch visits across NSW and VIC
• Build and maintain strong relationships with branch networks and business development teams to drive sales growth
• Develop and implement target/key customer strategies to generate profitable growth
• Deliver product training and technical sales training to internal teams
• Complete customer site surveys in conjunction with application engineering and major accounts teams
• Deliver documented safety, reliability and efficiency gains for customers
• Actively pursue and submit cost-saving case studies
• Participate in trade shows and industry expos

Outside Sales Professional

Business Development Manager, Paint Body & Equipment

Customer Service Representative

Senior Software Developer

Software Developer

Account Representative

Trade Compliance Analyst

Accounting Analyst

IT Architect I

Outside Sales Professional

Business Development Manager – Auto Care Sales

Software Engineer III

Senior Engineer

Technical Sales, Support