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Softcard (acquired by Google)

Technical Sales, Support

Softcard (acquired by Google)

. Provide technical support and troubleshooting to customers and branch teams .

Posted 5/11/2026full-timeWetherill Park • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide technical support and troubleshooting to customers and branch teams
  • Conduct product failure investigations and deliver corrective service solutions
  • Complete customer calls and branch visits across NSW and VIC
  • Build and maintain strong relationships with branch networks and business development teams to drive sales growth
  • Develop and implement target/key customer strategies to generate profitable growth
  • Deliver product training and technical sales training to internal teams
  • Complete customer site surveys in conjunction with application engineering and major accounts teams
  • Deliver documented safety, reliability and efficiency gains for customers
  • Actively pursue and submit cost-saving case studies
  • Participate in trade shows and industry expos

Requirements

What you’ll need
  • Demonstrated high-level knowledge in Bearings, Power Transmission products, or Hydraulic, rotary and machined seals
  • A relevant formal technical qualification and experience in similar roles
  • Strong customer service, communication and time management skills
  • The ability to negotiate, influence and manage technical and commercial discussions at all levels
  • A strategic mindset with strong planning capability
  • A commitment to safety and safe work practices
  • A valid Australian Driver’s Licence
  • Willingness to travel intra- and interstate
  • The ability to work both independently and within a team environment
  • Experience with MS Outlook, Word, Excel and relevant technical systems (e.g. CAD or inventory platforms) will be highly regarded.

Benefits

Comp & perks
  • Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.
  • Career Progression: Clear pathways to develop and advance within Motion and with access to free webinars, training events and courses.
  • Comprehensive Benefits: Including retail discounts, bonus incentives, recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs.
  • Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BearingsPower Transmission productsHydraulic sealsRotary sealsMachined sealsTechnical supportTroubleshootingProduct trainingCustomer site surveysCost-saving case studies
Soft Skills
Customer serviceCommunicationTime managementNegotiationInfluencingStrategic mindsetPlanning capabilityCommitment to safetyTeamworkIndependence
Certifications
Relevant formal technical qualificationValid Australian Driver’s Licence