Customer Service Representative

. Responsible for calls of a non-routine nature that require deviation from standardized procedures.

Posted 5/20/2026full-timeKent • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $39 per hourWebsite

Key responsibilities & impact

Responsible for calls of a non-routine nature that require deviation from standardized procedures.
Handle situations that may require additional research based on customer response.
Ensure customer expectations are accurately determined and fully met.
Develop and broaden relationships within customer organization to understand needs and wants.
Function as the inside half of the sales team to ensure transactions are error-free.
Provide guidance and technical advice to less experienced Customer Service Representatives.
Respond to customer inquiries, provide quotes, and take orders via various methods.
Relate to all technical customer support activities within the business.
Proactively generate sales and promote products to existing customers.
Responsible for maintaining effective relationships with current and potential customers.

What you’ll need

Typically requires a bachelor's degree
Three (3) years of related experience or equivalent combination.
Reliability, organization, and attention-to-detail required.
Excellent communication skills (written, verbal, and listening)
Ability to multi-task and time management skills required.
Excellent computer skills.
Strong negotiation skills.
Specialty product knowledge from previous warehouse and inside sales experience required.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesalestechnical supportorder processingquote generationproduct knowledgeresearch skillsnegotiation

Soft Skills

communicationorganizationattention to detailmulti-taskingtime managementrelationship buildingguidanceproactive sales

Certifications

bachelor's degree