Softcard (acquired by Google)

Human Resources

• serve as the first point of contact for people-related questions and concerns
• provides business partnership, thought partnership, and coaching to all levels
• leads employee relation investigations
• coaches supervisors and managers on addressing internal employee relations issues
• organizes and maintains compliance policies
• works with managers to identify training needs
• assists with performance management reviews and employee engagement surveys
• interprets and advises on human resources policies and procedures
• integrates and partners with HR centers of excellence

Human Resources Manager

Sales Development Rep

• proactively makes outbound calls with assigned existing account base
• works closely with decision makers to expand volume business
• identifies, quotes, & converts sales on products
• collaborates with customer service representatives on order entry and tracking
• updates CRM to stay current on account follow-ups
• presents Ecommerce capabilities to assigned accounts and trains customers

Senior Sales Development Representative

Manager

• Reviews collection reports, prioritizes, and pursues assigned accounts for collections.
• Uses problem solving techniques to ensure payment.
• Audits delinquent accounts considered to be uncollectible to ensure maximum efforts are taken before recommending accounts to be placed with a collection agency or attorney.
• Identifies and prevents credit risk and receivables related loss.
• Evaluates customer records based on payment history and recommends that accounts are closed, credit limit reduced, or extended.
• Communicates and works with branches on their Accounts Receivable balances.
• Manages a small team of employees. Responsible for hiring, training, development, and discipline.
• Assists branches as needed in using Accounts Receivable software.
• Performs other duties as assigned.

Division Collection Manager

Business Development Rep

• The Business Development Manager, Fleet & Heavy-Duty develops and expands sales for Fleet/ Government & Heavy-Duty accounts.
• Completes registration and sign ups of all new MSA customers for Fleet & Government.
• Presents, communicates, and sells Fleet prospects on the value add for their business joining the NAPA Elite Fleet program.
• Calls Commercial Fleets and Governments and presents the total product offering of NAPA Light Duty and Heavy-Duty lines and programs.
• Works closely with NAPA Fleet HQ, providing feedback, ideas, and field insights to help drive program adoption, new accounts, Autotech training and sales goals.
• Works with NAPA Fleet HQ on all Government bids or RFQ opportunities for on time completion and submission.
• Works closely with the Commercial Operations Team on all registrations for Fleet and Government.
• Hosts meetings in assigned territory to provide training to local sales team on Fleet and Heavy-Duty programs and utilization.
• Achieves territory quotas on sales and new accounts, Fleet Elite, Commercial and Government Fleet.
• Assists local BDGs in meeting management, community events, and marketing to consumers and potential new members for Truck Service Centers.
• Provides top-notch customer service and communication to all NAPA Fleet and Government accounts in territory.
• Regularly visits current NAPA Fleet customers to assist in program adoption.
• Informs members of key program changes/enhancements.
• Demonstrates a thorough knowledge of the NAPA Fleet and Heavy-Duty programs and options for accounts.
• Ensures accounts assigned to all Commercial Fleet and Government accounts are registered properly in RAM in their assigned territory.
• Ensures correct pricing profiles for accounts are set correctly up in TAMS and correct category assigned.
• Reviews NAPA Fleet and Heavy-Duty monthly initiatives with sales team to ensure there is a focus on the Fleet and Heavy-Duty program benefits.
• Executes weekly, monthly, and quarterly sales plans to achieve business growth opportunities consistent with the Company’s growth objectives.
• Executes Fleet sales programs/strategies aimed to improve the overall effectiveness of the territory, DC, District and/or area business activities.
• Conducts periodic account reviews to keep management updated on key progress indicators.
• Attends, organizes, and manages key events and trade shows. Regularly logs into NAPA Connect to check on new updates.

Business Development Manager – Heavy Duty Sales

• Presents, communicates, and sells storeowners and their installer customers on NAPA category strategic initiatives, promotions, value propositions and training materials.
• Partners closely with TSM/TMOD teams on ISO Store Readiness/Inventory levels and assessments.
• Provides field insights to help drive sales and strategic Category initiatives.
• Achieves territory sales quotas and provides training to store employees on the proper implementation and utilization of NAPA Under Car programs.
• Works as an advisor and business partner role with store owners to build long-term relationships.
• Leverages Category expertise to prepare stores to manage effective inventory levels.
• Manages, organizes, and leads category specific sales blitz’s in assigned territory.
• Consistently meets or exceeds monthly, quarterly, yearly financial targets.
• Provides top-notch customer service and communication to all accounts in territory.
• Demonstrates a thorough knowledge of all aspects of assigned product lines.
• Provides classroom and/or “in-field” education and training to customers on assigned product lines.
• Executes weekly, monthly, quarterly and HQ sales plans to achieve business growth opportunities consistent with the Company’s growth objectives.
• Executes Category sales programs/strategies to improve the overall effectiveness of the territory, DC, District and/or area business activities.
• Conducts periodic account reviews to keep management updated on key progress indicators.
• Attend, organize, and manage key promotional events and trade shows.
• Participate with colleagues in sharing marketing intelligence about product opportunities that will grow sales.

Business Development Manager – Undercar Sales

Data Scientist

• Under limited supervision, the Data Scientist works closely with business stakeholders to understand how data can be used to achieve their goals.
• Designs data modeling processes, creates algorithms and predictive models and helps analyze the data and shares insights.
• Critical thinking and problem-solving skills are essential for interpreting data.
• Must have a passion for machine-learning and research.
• This position will be tasked with helping the company analyze trends to make better data-based decisions.
• Analyzes large amounts of information to discover trends and patterns.
• Designs machine learning models for predictive analytics.
• Presents information using data visualization techniques.
• Undertakes preprocessing of structured and unstructured data.
• Identifies valuable data sources and automates collection processes.
• Performs other duties as assigned.

Data Scientist, Finance

• Build and develop strong relationships and generate significant new business growth within existing and new customers within the Belmont/Kewdale area
• Managing of existing key accounts and the development of new accounts
• Manage the territory in line with NAPA's Customer Value Proposition, collaborating with key internal and external stakeholders to meet the requirements of the strategic business plan
• Maintaining a customer territory and maximising business opportunities and sales growth
• Attend Sales Meetings, Trade Shows & Product Training as required

Customer Development Manager – Industrial

Financial Planning and Analysis

• Compiles and analyzes financial information for the organization.
• Creates and analyzes monthly, quarterly, and annual reports and ensures financial information has been recorded accurately.
• Records journal entries, performs variance analysis and account reconciliations.
• Evaluates trends, identifies and investigates unusual or unexpected account variances
• Prepares management ad hoc reporting and analysis as needed
• Reconciles transactions by comparing and correcting data
• Identifies financial variances by comparing and analyzing actual results with plans and forecasts
• Ensures general ledger accounts are maintained in accordance with Generally Accepted Accounting Principles (GAAP)
• Identifies opportunities for performance improvement across the organization
• Promotes teamwork between operational groups and departments
• Other duties as assigned

Financial Analyst

• Develops and expands sales for Fleet/ Government & Heavy-Duty accounts
• Completes registration and sign ups of all new MSA customers
• Presents, communicates, and sells Fleet prospects on the value add for their business
• Calls Commercial Fleets and Governments presenting NAPA's offerings
• Works closely with NAPA Fleet HQ on program adoption, new accounts, and sales goals
• Hosts training meetings for local sales teams
• Achieves territory quotas on sales and new accounts
• Regularly visits current NAPA Fleet customers

Account Manager

• Increases revenue and profitability through generation of new business and further development of existing accounts
• Generates new leads by networking, cold calling, researching various directories and internet sites
• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction
• Understands complex requirements from customers for preparation of customized quoting
• Delivers effective sales presentations and ensures technical requirements are met
• Assists with on-site troubleshooting of customers' concerns
• Works with and coordinates vendor resources to build relationships and support sales
• Performs other duties as assigned

Account Representative

• Expands Under Car product sales to current and new customers at all distribution levels
• Communicates and executes assigned Categories strategic initiatives, sales promotions, and training
• Provides classroom and/or 'in-field' education and training to customers

• Generates new leads by networking, cold calling, researching various directories and internet sites.
• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction.
• Understands complex requirements from customers for preparation of customized quoting.
• Delivers effective sales presentations and ensures technical requirements are met.
• Assists with on-site troubleshooting of customers' concerns.
• Works with and coordinates vendor resources to build relationships and support sales.
• Performs other duties as assigned.
• Increases revenue and profitability through generation of new business and further development of existing accounts.

Outside Sales

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales
• Identify specific needs of customers and align solutions with NAPA's offerings
• Perform educational seminars, clinics and presentations on NAPA product lines and services

Outside Sales Professional

• Presents, communicates, and sells storeowners and their installer customers on NAPA category strategic initiatives, promotions, value propositions and training materials.
• Partners closely with TSM/TMOD teams on ISO Store Readiness/Inventory levels and assessments.
• Provides field insights to help drive sales and strategic Category initiatives.
• Achieves territory sales quotas and provides training to store employees on the proper implementation and utilization of NAPA Under Car programs.
• Works as an advisor and business partner role with store owners to build long-term relationships.
• Leverages Category expertise to prepare stores to manage effective inventory levels.
• Manages, organizes, and leads category specific sales blitz’s in assigned territory.
• Consistently meets or exceeds monthly, quarterly, yearly financial targets.
• Provides top-notch customer service and communication to all accounts in territory.
• Demonstrates a thorough knowledge of all aspects of assigned product lines.
• Provides classroom and/or 'in-field' education and training to customers on assigned product lines.
• Executes weekly, monthly, quarterly and HQ sales plans to achieve business growth opportunities.

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
• Identify specific needs of customers and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
• Engage customers and keep them connected through all of NAPA's eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone