Snapsheet Inc

Technical Account Manager

• Own and develop trusted relationship with customer by understanding customer priorities and roadmap
• Proactively mitigates potential risks internally and externally
• Work closely with service colleagues (S&I, training and support) on assigned accounts to develop to ensure client success and satisfaction.
• Extract, analyze, and assess client business needs and workflows while making consultative recommendations
• Act as a conduit between customer and product team to communicate customer feature requests and product gaps
• Make recommendations on system configuration to support a client’s business goals and objectives
• Identify upsell opportunities and collaborate with the partnership and sales team to drive ancillary revenue
• Work across the firm to drive resolution of identified issues and escalate issues where appropriate
• Provide internal feedback on existing features and contribute to the design of new features.
• Articulate client needs objectives and work across the firm to develop and propose solutions
• Maintain regular contact with key decision makers and stakeholders to ensure customer’s desired outcomes are well understood, documented and monitored.

Software Account Manager

Manager

• Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
• Drive adjuster results to meet client KPIs.
• Own team quality.
• Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement.
• Complete call quality assessments.
• Own people and HR-related tasks and disciplinary actions
• Assist in hiring and onboarding
• Work together with management to forecast department needs and success
• Serve as a key point of contact for customer or client escalations.
• Manage incoming communications from adjusters, insureds, and/or claimants.
• Ensure full file resolution of escalated claims
• Owns escalations of files and assists with resolution where necessary.
• Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.
• Provide development opportunities for employees to help them reach the next level in their career.
• Spark teamwork through competitions, incentives and more to hit large goals.
• Maintain communication within the department and across the org reporting on progress, successes, and opportunities.
• Regularly meet with your entire team to spark innovation, celebrate, and solve problems.
• Analyze data and metrics to make best practices and innovating on where the team improve
• Provide close guidance and sufficient training for less-experienced estimators
• Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

Total Loss Settlement Manager

Director

• Manage the success of the Total Loss team, ultimately driving individual and organizational success
• Recommend new workforce models and strategies that allow us to reduce costs associated with handling of virtual total loss claims
• Build, implement, and manage both manual and automated workflows to increase operational efficiency
• Use data to articulate current and future planning and report on successes and opportunities
• Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling for the total loss team as well as services such as repair management and field appraisals
• Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance

Director, Auto Total Loss

• Manage estimating team workload, pushing the team to meet and exceed all production and accuracy goals.
• Owns escalations of files and assists with resolution where necessary.
• Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.
• Provide development opportunities for employees to help them reach the next level in their career.
• Spark teamwork through competitions, incentives and more to hit large goals.
• Maintain communication within the department and across the org reporting on progress, successes, and opportunities.
• Regularly meet with your entire team to spark innovation, celebrate, and solve problems.
• Analyze data and metrics to make best practices and innovating on where the team improve.
• Provide close guidance and sufficient training for less-experienced estimators.
• Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

Auto Damage Appraisal Manager

Brand Designer

• End-to-End Asset Creation: Take creative briefs and translate them into a clear design direction, executing all necessary assets from concept to final delivery across various channels (web, social, presentations, marketing collateral, etc.).
• Product Visual Leadership: Design and produce core product imagery to extend our existing library, including mockups, iconography, and explainer graphics that clearly communicate product features and value.
• Brand System Management: Contribute to the evolution and maintenance of our visual brand identity, ensuring consistency and high quality in all external and internal communications.
• Independent Project Management: Operate with a high degree of autonomy, managing multiple projects simultaneously and proactively driving initiatives to completion without extensive supervision.
• Cross-Functional Collaboration: Partner closely with Marketing, Product, and Sales teams to align creative output with overall business and product strategy.

Lead Brand Designer

• Manage the success of the Specialty Team, ultimately driving individual and organizational success
• Recommend new workforce models and strategies that allow us to reduce costs associated with handling of virtual speciality claims
• Build, implement, and manage both manual and automated workflows to increase operational efficiency
• Use data to articulate current and future planning and report on successes and opportunities
• Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling for specialty vehicles as well as services such as repair management and field appraisals
• Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance.

Multi-Line Appraisals Manager

Account Executive

• Quickly and successfully manage all sales activities from initial contact until sale closure
• Cultivate relationships with key prospects and decision-makers in the digital Property and Casualty claims market.
• Oversee post-meeting engagement follow-up with potential clients to ensure that Snapsheet remains on their radar
• Expand product extension sales to existing customers through the successful management of post-sale client relationships
• Prepare detailed quotations and proposals that fully meet client expectations all while minimizing any risk to Snapsheet
• Organize and participate in technical and sales presentations to clients
• Maintain a strong understanding of Snapsheet’s underlying technology and our products
• Partner with Snapsheet’s leadership and sales team to implement and execute on Snapsheet’s’ procedures for new business quotations and own responsibility for the scope, accuracy, and winning of these proposals
• Collaborate with cross-functional teams (solutions engineers, product and technology, account management) to progress sales cycles, tailor proposals, and ensure successful implementations
• Track and manage sales activities and grow pipeline using Salesforce CRM
• Prospecting new clients, managing long and complex deal cycles involving stakeholders across various departments (Chief Technology Officer, Chief Claims Officer, Operations, etc.)