Snapsheet Inc

Director

• Manage the success of the Appraisal team, ultimately driving individual and organizational success.
• Recommend new workforce models and strategies that allow us to reduce costs associated with handling virtual appraisals.
• Build, implement, and manage both manual and automated workflows to increase operational efficiency.
• Use data to articulate current and future planning and report on successes and opportunities.
• Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling as well as services such as repair management and field appraisals.
• Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance.

Director of Auto Appraisals

Implementation Specialist

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

Support Engineer

• Be the primary point of contact for our external customers in supporting our claims management platform
• Monitor for new requests and reported incidents, responding within SLA requirements and maintaining ownership until resolution
• Manage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficiently
• Contribute to knowledge base articles and other documentation
• Stay current with feature releases and changes to the platform to ensure a comprehensive understanding of the product and efficient support

Technical Support Engineer

Product Manager

• Own the product strategy and vision for tech-enabled claims services, grounded in deep discovery of inefficiencies, gaps, and opportunities.
• Define, launch, and scale new service-based products by designing end-to-end workflows that blend technology, configuration, and operations.
• Partner closely with engineering to extend and configure the existing claims platform, unlocking step-change improvements through data, automation, and tooling.
• Drive efficiency and ROI by using data to measure and improve throughput, quality, scalability, and cost effectiveness.
• Lead cross-functionally across product, engineering, operations, data, and platform teams, influencing without authority to align stakeholders.
• Own execution through clear roadmaps and prioritization, making pragmatic tradeoffs while elevating product excellence.

Lead Product Manager – Growth

Full-stack Engineer

• Expanding the platform’s offerings for providers
• Breaking down APIs with a focus on performance and scalability
• Continuous improvements to our tech stack, processes, and infrastructure
• Partnering with our other engineering teams to enhance configurability within our platform
• Collaborating with other engineers, product management and design to identify and solve complex problems
• Contributing to technical design processes and provide improvement suggestions and feedback
• Playing an influential role in growing Snapsheet to be the industry leader in technology
• Working in an agile environment and participating in weekly stand ups, retrospectives, etc.
• Proactively re-evaluate scope, flag issues, and suggest alternatives
• Mentoring junior developers and contributing to development team best practices

Senior Software Engineer

Customer Support Engineer

Technical Account Manager

• Own and develop trusted relationship with customer by understanding customer priorities and roadmap
• Proactively mitigates potential risks internally and externally
• Work closely with service colleagues (S&I, training and support) on assigned accounts to develop to ensure client success and satisfaction.
• Extract, analyze, and assess client business needs and workflows while making consultative recommendations
• Act as a conduit between customer and product team to communicate customer feature requests and product gaps
• Make recommendations on system configuration to support a client’s business goals and objectives
• Identify upsell opportunities and collaborate with the partnership and sales team to drive ancillary revenue
• Work across the firm to drive resolution of identified issues and escalate issues where appropriate
• Provide internal feedback on existing features and contribute to the design of new features.
• Articulate client needs objectives and work across the firm to develop and propose solutions
• Maintain regular contact with key decision makers and stakeholders to ensure customer’s desired outcomes are well understood, documented and monitored.

Software Account Manager

Manager

• Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
• Drive adjuster results to meet client KPIs.
• Own team quality.
• Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement.
• Complete call quality assessments.
• Own people and HR-related tasks and disciplinary actions
• Assist in hiring and onboarding
• Work together with management to forecast department needs and success
• Serve as a key point of contact for customer or client escalations.
• Manage incoming communications from adjusters, insureds, and/or claimants.
• Ensure full file resolution of escalated claims
• Owns escalations of files and assists with resolution where necessary.
• Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.
• Provide development opportunities for employees to help them reach the next level in their career.
• Spark teamwork through competitions, incentives and more to hit large goals.
• Maintain communication within the department and across the org reporting on progress, successes, and opportunities.
• Regularly meet with your entire team to spark innovation, celebrate, and solve problems.
• Analyze data and metrics to make best practices and innovating on where the team improve
• Provide close guidance and sufficient training for less-experienced estimators
• Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

Total Loss Settlement Manager

• Manage the success of the Total Loss team, ultimately driving individual and organizational success
• Recommend new workforce models and strategies that allow us to reduce costs associated with handling of virtual total loss claims
• Build, implement, and manage both manual and automated workflows to increase operational efficiency
• Use data to articulate current and future planning and report on successes and opportunities
• Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling for the total loss team as well as services such as repair management and field appraisals
• Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance

Director, Auto Total Loss

• Manage estimating team workload, pushing the team to meet and exceed all production and accuracy goals.
• Owns escalations of files and assists with resolution where necessary.
• Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.
• Provide development opportunities for employees to help them reach the next level in their career.
• Spark teamwork through competitions, incentives and more to hit large goals.
• Maintain communication within the department and across the org reporting on progress, successes, and opportunities.
• Regularly meet with your entire team to spark innovation, celebrate, and solve problems.
• Analyze data and metrics to make best practices and innovating on where the team improve.
• Provide close guidance and sufficient training for less-experienced estimators.
• Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

Auto Damage Appraisal Manager

Brand Designer

• End-to-End Asset Creation: Take creative briefs and translate them into a clear design direction, executing all necessary assets from concept to final delivery across various channels (web, social, presentations, marketing collateral, etc.).
• Product Visual Leadership: Design and produce core product imagery to extend our existing library, including mockups, iconography, and explainer graphics that clearly communicate product features and value.
• Brand System Management: Contribute to the evolution and maintenance of our visual brand identity, ensuring consistency and high quality in all external and internal communications.
• Independent Project Management: Operate with a high degree of autonomy, managing multiple projects simultaneously and proactively driving initiatives to completion without extensive supervision.
• Cross-Functional Collaboration: Partner closely with Marketing, Product, and Sales teams to align creative output with overall business and product strategy.

Lead Brand Designer

• Manage the success of the Specialty Team, ultimately driving individual and organizational success
• Recommend new workforce models and strategies that allow us to reduce costs associated with handling of virtual speciality claims
• Build, implement, and manage both manual and automated workflows to increase operational efficiency
• Use data to articulate current and future planning and report on successes and opportunities
• Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling for specialty vehicles as well as services such as repair management and field appraisals
• Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance.