Skillcerto

Ecommerce

• Lead e-commerce platform implementation projects from planning through delivery.
• Provide technical management for a portfolio of clients, ensuring quality and client satisfaction.
• Perform configurations, integrations, and parameterizations on e-commerce platforms and CRM systems.
• Gather technical and functional requirements from clients.
• Document processes, validate deployments, and monitor post-go-live support.
• Act as a technical consultant, proposing improvements and strategic solutions for clients.

Solutions Architect – E-Commerce

General

• Prepare and review contract drafts.
• Support the analysis of technical-commercial proposals.
• Assist with project closing and formalization.
• Liaise with the legal department and internal teams.
• Prepare reports and monitor contract workflows.
• Support administrative processes related to contract management.

Contracts Intern

Growth Marketing

• Develop Growth and Performance strategies for B2B demand generation.
• Monitor KPIs, analyze the marketing funnel and propose data-driven improvements.
• Build and optimize automation flows, customer journeys, lead scoring and segmentations in HubSpot.
• Plan experiments, validate hypotheses and track their results.
• Collaborate with Marketing, Sales and RevOps to optimize processes and conversions.
• Prepare executive reports with analyses and strategic recommendations.

Growth and Performance Analyst

Business Analyst

• Analisar indicadores comerciais e de marketing (vendas, leads, funil, conversão, VSO, metas vs. realizado)
• Conduzir reuniões estratégicas com clientes para leitura de resultados e recomendações
• Propor planos de ação comerciais e de marketing com base em dados
• Atuar como consultor(a) estratégico(a) dentro dos contratos
• Apoiar decisões de lançamentos, campanhas, estrutura comercial e metas
• Trabalhar em conjunto com as áreas comerciais e de marketing dos clientes
• Colaborar com o time interno para entregas estratégicas e de alto impacto

Analista de Negócios

Analyst

• Realizar a apuração de tributos diretos e indiretos.
• Efetuar conferências fiscais e tributárias.
• Executar o fechamento fiscal mensal das empresas da carteira.
• Entregar obrigações acessórias e emitir guias de recolhimento de impostos.
• Prestar suporte e orientações fiscais aos clientes.
• Acompanhar alterações na legislação tributária e apoiar processos de regularização fiscal.

Analista Fiscal Júnior

Call Center Representative

• Administer survey questionnaires by phone
• Conduct interviews with individuals and businesses
• Accurately record responses in the systems used
• Ensure the quality and reliability of collected information
• Follow the scripts and procedures defined for each survey
• Contribute to meeting project targets and deadlines

Call Center Interviewer

Business Development Rep

• Conduct active client prospecting via LinkedIn, phone, and email
• Generate and qualify lead lists
• Schedule meetings for the sales team
• Update information and activities in the CRM
• Execute outbound approaches on cold lists
• Support the development and improvement of commercial processes

Commercial Assistant, BDR

• Prospect companies with potential to purchase corporate education solutions.
• Activate, qualify, and develop the company's contact base.
• Identify clients' training needs and challenges.
• Schedule and conduct diagnostic/discovery meetings with decision-makers and influencers.
• Record and track all sales interactions in the CRM.
• Support the preparation and presentation of commercial proposals.

B2B Business Development Executive

Customer Success Manager

• Conduct onboarding and monitor the client portfolio;
• Conduct alignment, progress, and project closure meetings;
• Serve as the primary point of contact between clients and operations;
• Monitor Customer Success metrics and prepare management reports;
• Identify opportunities for improvement and support the structuring of processes within the area;
• Ensure a consultative, high-quality experience throughout the entire customer journey.

Mid-level Customer Success Analyst

• Manage a strategic portfolio of clients with a focus on retention and growth.
• Lead onboarding and platform activation processes.
• Conduct regular check-ins to ensure client success.
• Identify churn risks and take proactive retention actions.
• Promote adoption of platform features and best management practices.
• Drive revenue expansion opportunities through upgrades and additional services.