Skillcerto

Customer Success Manager

• Conduct onboarding and monitor the client portfolio;
• Conduct alignment, progress, and project closure meetings;
• Serve as the primary point of contact between clients and operations;
• Monitor Customer Success metrics and prepare management reports;
• Identify opportunities for improvement and support the structuring of processes within the area;
• Ensure a consultative, high-quality experience throughout the entire customer journey.

Mid-level Customer Success Analyst

• Manage a strategic portfolio of clients with a focus on retention and growth.
• Lead onboarding and platform activation processes.
• Conduct regular check-ins to ensure client success.
• Identify churn risks and take proactive retention actions.
• Promote adoption of platform features and best management practices.
• Drive revenue expansion opportunities through upgrades and additional services.

Customer Support, Customer Success

Business Development Rep

• Realizar prospecção ativa de clientes via LinkedIn, telefone e e-mail;
• Gerar e qualificar listas de leads;
• Agendar reuniões para o time comercial;
• Atualizar informações e atividades no CRM;
• Executar abordagens outbound em listas frias;
• Apoiar a construção e evolução dos processos comerciais.

Assistente Comercial, BDR

Recruitment

• Definir estratégias de divulgação e busca de candidatos;
• Realizar agendamentos de entrevistas;
• Conduzir entrevistas e avaliações comportamentais;
• Manter o ATS e bancos de dados atualizados;
• Garantir comunicação constante com clientes e candidatos.

Analista de Recrutamento e Seleção Sênior

Sales Development Rep

• Make first contact with leads via email, phone and online platforms;
• Qualify opportunities and pass them to the sales team;
• Nurture leads from campaigns, events and inbound marketing strategies;
• Update the CRM with interaction details and history;
• Conduct strategic follow-ups throughout the lead journey;
• Collaborate with marketing and sales teams to increase conversions.

Sales Development Representative

Operations

• Support day-to-day corporate travel operations;
• Assist with flight bookings, hotel reservations, itinerary changes, and quotes;
• Ensure operational organization and SLA compliance;
• Log and track requests in internal systems;
• Identify bottlenecks, failures, and opportunities for process improvement;
• Co-create improvements, automations, and new workflows with internal teams.

Operations Analyst – Continuous Improvement

• Screen CVs/resumes on platforms (Gupy, LinkedIn, Catho, etc.)
• Support active candidate sourcing (LinkedIn Recruiter, Catho)
• Contact candidates for initial screenings
• Assist in organizing the recruitment pipeline
• Update information in the system/ATS
• Provide support to recruiters throughout the selection process

Recruitment & Selection Intern

Account Executive

• Gerenciar todo o ciclo de vendas, desde a prospecção até o fechamento: identificar e nutrir leads, apresentar soluções e negociar contratos.
• Construir e manter um pipeline saudável de oportunidades, fazendo prospecção ativa por ligações, e‑mails e redes sociais.
• Conduzir reuniões de descoberta e demonstrações, entendendo as necessidades do cliente e conectando‑as às soluções de IA da Morada.ai.
• Negociar condições comerciais e fechar negócios, garantindo que as metas de receita sejam atingidas.
• Manter relações de confiança com clientes, sendo ponto de contato para feedback e oportunidades de expansão.
• Registrar atividades e atualizações no CRM (HubSpot) e utilizar ferramentas de prospecção como Apollo.
• Colaborar com áreas internas (marketing, produto e suporte) para assegurar a satisfação do cliente e alimentar a equipe com insights de mercado.

Account Executive Júnior – Prospecção e Fechamento de Vendas

• Research and identify potential clients for our portfolio of AI solutions.
• Conduct active prospecting via phone, email and social media, using structured cadences.
• Generate and organize lists of qualified leads and schedule meetings for the sales team.
• Log interactions and updates in HubSpot CRM and use tools like Apollo to optimize prospecting.
• Track metrics, adjust approaches, and contribute to sales growth.