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Customer Support, Customer Success
SkillcertoCustomer Success Manager developing strategic relationships with clients at BestBarbers. Ensuring client satisfaction and driving growth through the platform.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage a strategic portfolio of clients with a focus on retention and growth.
- Lead onboarding and platform activation processes.
- Conduct regular check-ins to ensure client success.
- Identify churn risks and take proactive retention actions.
- Promote adoption of platform features and best management practices.
- Drive revenue expansion opportunities through upgrades and additional services.
Requirements
What you’ll need- High school diploma.
- Minimum of 1 year of experience in technical support or client relations at SaaS companies.
- Experience serving B2B clients and small to medium-sized businesses (SMBs).
- Analytical ability to interpret metrics and customer usage behavior.
- Experience in SaaS companies focused on management software, ERP, or marketplaces.
- Familiarity with CRM tools, especially Ploomes and ClickUp.
- Experience with retention strategies, revenue expansion, and Customer Success methodologies.
- Experience in the barbershop, beauty/aesthetics, or local services sectors.
Benefits
Comp & perks- Structured development plan.
- Opportunity to advance to senior Customer Success levels or into leadership positions.
- Meritocratic, high-performance environment.
- Close collaboration with leadership and autonomy to make an impact.
- Active participation in the company’s growth.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportclient relationsretention strategiesrevenue expansionCustomer Success methodologiesanalytical abilitymetrics interpretationcustomer usage behavior
Soft Skills
client managementproactive retentioncommunicationrelationship building
Certifications
high school diploma