Mid-level Customer Success Analyst

Skillcerto

Customer Success Analyst at SkillCerto ensuring client onboarding and relationship management. Interacting with clients to enhance their journey and monitor success indicators.

Posted 6/8/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessCustomer Experienceclient relationship managementonboardingCRM systemsExcelGoogle WorkspaceCustomer Success metricsprocess mappingprocess improvement

Soft Skills

communicationconsultative experienceorganizational skillsclient managementproblem-solving

Certifications & Qualifications

Bachelor's degree

Industry Keywords

NPSSLAchurnengagementcustomer journey

About the role

Key responsibilities & impact

Conduct onboarding and monitor the client portfolio;
Conduct alignment, progress, and project closure meetings;
Serve as the primary point of contact between clients and operations;
Monitor Customer Success metrics and prepare management reports;
Identify opportunities for improvement and support the structuring of processes within the area;
Ensure a consultative, high-quality experience throughout the entire customer journey.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Business Administration, Marketing, Communications, Psychology, Management Processes, Production/Industrial Engineering, or related fields;
Minimum of 3 years' experience in Customer Success, Customer Experience, client relationship management, or onboarding;
Experience managing a client portfolio;
Experience with CRM systems;
Intermediate knowledge of Excel and/or Google Workspace;
Experience building and managing the customer journey;
Knowledge of Customer Success metrics (NPS, SLA, churn, engagement, etc.);
Knowledge of process mapping and improvement.

Benefits

Comp & perks

Transport allowance (VT)
Meal allowance (VR)
TotalPass (wellness/fitness benefit)
Birthday day off
Health insurance