Sitetracker

Onboarding Specialist

• Orchestrating the initial success and long-term value realization for our customers.
• Ensuring customers are fully prepared and proficient with Sitetracker.
• Driving immediate customer value through robust Customer Success practices.
• Creating, maintaining, and executing comprehensive success and account plans.
• Navigating complex customer organizations to promote widespread account adoption.
• Engaging in direct and candid conversations with customers for alignment and engagement.
• Partnering cross-functionally to address gaps and mitigate churn risks.
• Influencing internal processes and advocating for customer needs.

Onboarding Manager

Customer Success Manager

• Own and drive strategic change across a diverse client portfolio
• Conduct business discussions, negotiations, and strategic conversations
• Assess and diagnose customer challenges and develop comprehensive mitigation plans
• Reinforce and improve Customer Success processes
• Serve as a conduit ensuring customer needs are met with innovative solutions

Senior Customer Success Manager

• Engage with diverse customer accounts, creating strategic success and account plans
• Foster deep relationships with customer leadership, understanding their drivers and objectives
• Assess and diagnose customer challenges to elevate their overall experience
• Drive renewals of six-figure contracts, showcasing expertise in contract management
• Identify opportunities for enhancing customer experience and retention

Salesforce Administrator

• Understand customer business needs and translate them into impactful solutions
• Manage own workload maintaining an 80% utilization rate
• Build product expertise to configure, develop, and deliver scalable solutions
• Lead the feature development lifecycle from discovery to deployment
• Collaborate closely with internal teams to enhance technical knowledge
• Maintain clear and proactive communication with customers

Senior Salesforce Administrator

Marketing

• Own end-to-end planning and execution for all US events
• Drive integrated demand generation campaigns combining field events with digital channels
• Build and own annual/quarterly field marketing plans aligned with business priorities
• Collaborate cross-functionally with Sales and SDR teams on planning and execution
• Track and report event performance and ROI to optimize strategies

Field Marketing Manager

• Take full ownership of projects with Sitetracker customers
• Manage workload and maintain a strong utilization rate
• Configure, develop and deliver scalable solutions
• Lead the entire feature development lifecycle
• Maintain clear communication with customers

Salesforce Developer

• Develop moderately complex custom features on top of the Sitetracker package to solve specific gaps in customer business processes
• Work directly with customers to translate their unique business problems into technical solutions
• Maintain high code quality and adhere to customer timelines
• Have constant and effective communications with customers

Onboarding Manager

Senior Customer Success Manager

Customer Success Manager

Senior Salesforce Administrator

Field Marketing Manager

Senior Salesforce Administrator

Salesforce Engineer I