Customer Renewals Manager

Sitetracker

Customer Renewals Manager responsible for driving customer retention and renewal strategy at Sitetracker. Engaging closely with Customer Success and Sales to manage the renewal lifecycle.

Posted 6/18/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Join Sitetracker's growing Renewals & Retention organization and play a critical role in driving customer retention, recurring revenue predictability, and long-term business growth.
Own the renewal process end-to-end, driving commercial execution, renewal forecasting, and contract completion.
Partner closely with Customer Success and Sales to support retention outcomes.
Proactively engage customers throughout the renewal process, manage commercial discussions, coordinate approvals, and drive contracts to completion.
Ensure renewals are executed efficiently, predictably, and consistently.
Build strong relationships with internal stakeholders while maintaining accurate renewal forecasting, visibility, and reporting.
Balance customer engagement with operational rigor, ensuring leadership has clear insight into upcoming renewals, risks, opportunities, and expected outcomes.
Identify potential obstacles early, coordinate cross-functional resources to remove blockers, and keep deals progressing toward successful completion.
Drive adoption of the Renewals Playbook and operational processes.

Requirements

What you’ll need

Manage SaaS renewals from initiation through contract execution and customer commitment.
Own renewal execution and commercial outcomes across an assigned portfolio.
Manage a high-volume renewal book with experience handling 10 or more renewals per month.
Negotiate complex renewal agreements while balancing customer needs and business objectives.
Improve retention performance through effective commercial strategy, customer engagement, and portfolio management.
Manage SaaS renewals while maintaining complete visibility into renewal status and next steps.
Own renewal forecasting and maintain accuracy throughout the renewal lifecycle.
Manage a portfolio of 10 or more monthly renewals while tracking risks, commitments, and milestones.
Improve renewal visibility through stronger reporting, operational discipline, and process adherence.
Drive adoption of scalable renewal management practices that increase forecast accuracy and transparency.
Partner effectively with Customer Success, Sales, Finance, Legal, and Operations to execute renewal strategies and customer-facing initiatives.
Coordinate stakeholders to remove blockers and ensure timely contract execution.
Drive alignment across teams to support retention and commercial objectives.
Influence decision-making without formal authority across multiple stakeholder groups.
Build strong cross-functional relationships that accelerate execution and improve renewal outcomes.
Manage at-risk renewals and coordinate commercial mitigation plans in partnership with Customer Success and Sales.
Identify renewal blockers early and coordinate mitigation strategies with internal teams.
Assess renewal risks and escalate concerns before they impact retention outcomes.
Support recovery of at-risk renewals through proactive engagement, escalation, and commercial problem-solving.
Implement renewal and retention strategies that improve customer retention, reduce churn, and strengthen renewal performance.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sitetracker Website LinkedIn All Job Openings 201 - 500 employees 📡 Telecommunications ⚡ Energy Telecommunications
Energy
Construction & Engineering Sitetracker is a leading provider of deployment operations management software, primarily aimed at high-volume, repeatable, and distributed infrastructure projects. It serves industries such as telecommunications, energy, and construction & engineering, offering solutions to efficiently manage projects, sites, and assets. Utilizing its platform, which integrates geospatial data to streamline processes, Sitetracker enables enhanced project visibility and profitability for companies and governments worldwide. The company's services are built on a cloud platform, leveraging technologies such as Salesforce for document management, machine learning, and security, with a focus on industries like telecom, renewable energy, and utility connectivity. Customer Renewals Manager 🔥 55 minutes ago 🏢🏡 Austin – Hybrid 💵 $80k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Join Sitetracker's growing Renewals & Retention organization and play a critical role in driving customer retention, recurring revenue predictability, and long-term business growth.
Own the renewal process end-to-end, driving commercial execution, renewal forecasting, and contract completion.
Partner closely with Customer Success and Sales to support retention outcomes.
Proactively engage customers throughout the renewal process, manage commercial discussions, coordinate approvals, and drive contracts to completion.
Ensure renewals are executed efficiently, predictably, and consistently.
Build strong relationships with internal stakeholders while maintaining accurate renewal forecasting, visibility, and reporting.
Balance customer engagement with operational rigor, ensuring leadership has clear insight into upcoming renewals, risks, opportunities, and expected outcomes.
Identify potential obstacles early, coordinate cross-functional resources to remove blockers, and keep deals progressing toward successful completion.
Drive adoption of the Renewals Playbook and operational processes. 🎯 Requirements
Manage SaaS renewals from initiation through contract execution and customer commitment.
Own renewal execution and commercial outcomes across an assigned portfolio.
Manage a high-volume renewal book with experience handling 10 or more renewals per month.
Negotiate complex renewal agreements while balancing customer needs and business objectives.
Improve retention performance through effective commercial strategy, customer engagement, and portfolio management.
Manage SaaS renewals while maintaining complete visibility into renewal status and next steps.
Own renewal forecasting and maintain accuracy throughout the renewal lifecycle.
Manage a portfolio of 10 or more monthly renewals while tracking risks, commitments, and milestones.
Improve renewal visibility through stronger reporting, operational discipline, and process adherence.
Drive adoption of scalable renewal management practices that increase forecast accuracy and transparency.
Partner effectively with Customer Success, Sales, Finance, Legal, and Operations to execute renewal strategies and customer-facing initiatives.
Coordinate stakeholders to remove blockers and ensure timely contract execution.
Drive alignment across teams to support retention and commercial objectives.
Influence decision-making without formal authority across multiple stakeholder groups.
Build strong cross-functional relationships that accelerate execution and improve renewal outcomes.
Manage at-risk renewals and coordinate commercial mitigation plans in partnership with Customer Success and Sales.
Identify renewal blockers early and coordinate mitigation strategies with internal teams.
Assess renewal risks and escalate concerns before they impact retention outcomes.
Support recovery of at-risk renewals through proactive engagement, escalation, and commercial problem-solving.
Implement renewal and retention strategies that improve customer retention, reduce churn, and strengthen renewal performance. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Services Consulting Manager 🔥 1 hour ago Zendesk 5001 - 10000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Lead a regional expert services team at Zendesk, enhancing delivery discipline and customer outcomes. Drive customer adoption through scalable consulting services and cross-functional collaboration. 🏢🏡 Austin – Hybrid 💵 $160k - $240k / year 💰 Grant on 2019-09 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager 🦅 H1B Visa Sponsor Senior Search & Biddable Performance Manager 🕒 Yesterday Weedmaps 501 - 1000 🏪 Marketplace 👥 B2C Website LinkedIn All Job Openings Search & Biddable Performance Senior Manager managing Google Ads and Microsoft/Bing for customer acquisition. Responsible for strategy and execution in the cannabis industry while ensuring compliance. 🏢🏡 Austin – Hybrid 💵 $123.2k - $140k / year 💰 $325M Post-IPO Equity on 2021-06 ⏰ Full Time 🟠 Senior 👔 Manager Manager, SCADA – Commissioning 🕒 5 days ago Treaty Oak Clean Energy 51 - 200 Website LinkedIn All Job Openings Provide execution support for SCADA and performance technology during design, construction, and turnover of utility-scale energy projects. Ensure alignment with owner standards and documentation control. 🏢🏡 Austin – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Global Deal Desk Manager – Hybrid 🕒 June 11 TeamViewer 1001 - 5000 ☁️ SaaS 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Global Deal Desk Manager responsible for driving enterprise deals and supporting cross-functional teams. Collaborating with Sales, Finance, Legal, and Product for compliance and strategy alignment. 🏢🏡 Austin – Hybrid 💰 Series unknown on 2009-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Senior Cost Manager – Data Centers 🕒 June 10 AtkinsRéalis 10,000+ employees Website LinkedIn All Job Openings Senior Cost Manager responsible for project cost and schedule management within data centers in the US. Collaborating with project teams to deliver accurate forecasting and financial analysis. 🏢🏡 Austin – Hybrid 💵 $130k - $180k / year ⏰ Full Time 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SaaS renewalsrenewal forecastingcontract executionportfolio managementnegotiationcommercial strategyreportingoperational disciplineprocess adherencerisk assessment

Soft Skills

customer engagementrelationship buildinginfluence without authoritycross-functional collaborationproblem-solvingcommunicationstrategic thinkingoperational rigorstakeholder coordinationdecision-making