SiteMinder

Account Executive

• - Client acquisition - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing.
• - Achieving sales KPIs and targets - Working towards daily, weekly and monthly targets and finalize all sales in a timely manner.
• - Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
• - CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system.
• - Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
• - Partner management – Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

Account Executive, German

Data Analyst

• Configure, customize and maintain the Zuora environment; handle administrative and operational activities
• Resolve BAU cases and troubleshoot billing-related issues (invoices, payments, credit/debit memos)
• Manage user access and action tickets within designated SLAs
• Configure Products, Rate plans and Promos and support price rise strategies using Zuora bulk loader tools
• Develop and maintain integrations between Zuora and enterprise systems (Salesforce, Workday, internal systems)
• Design and develop Zuora workflows and reports; use DeveloperTools/Data Loader for bulk operations
• Maintain documentation for project changes, workflows and configurations
• Collaborate with Billing Ops, Salesforce, Workday and Engineering teams to deliver solutions
• Proactively learn new Zuora features and evaluate applicability for adoption

Onboarding Specialist

• Provide software training to hotel customers across Europe via screenshare, chat, and phone
• Qualify customer requirements, identify appropriate setup requirements and prepare customers for core product implementation
• Deliver a high standard of customer training on SiteMinder products via digital communication platforms
• Clearly communicate SiteMinder's support procedures to ensure ongoing customer satisfaction
• Take ownership of customer problems and seek to identify, respond and resolve any customer issues
• Drive customer projects forward, taking ownership of each project and meeting its objectives
• Participate in product and internal software training and perform mock training paired with a seasoned buddy

Customer Onboarding Specialist, French

Customer Success Manager

• You will spend most of your time on the phone connecting with our existing customer base
• You will use your tenacity to connect with qualified decision makers and your influencing skills to set appointments for our customer success team
• Pipeline management will be key to your success - engaging with leads in the pipeline over multiple channels (Phone and email) and diligently track progress in CRM
• Meet KPIs: # of outbound calls, emails, contact rate, and meetings scheduled (among others)

Development Analyst, Customer Success

• Supervise and support a team of CS Development Analysts in their daily activities, including regular team meetings and 1:1 coaching
• Train new team members on processes, systems, and best practices and mentor on phone and email communication techniques
• Monitor live calls and provide real-time coaching to improve performance
• Monitor and manage the team's daily pipeline activities across phone and email channels; distribute leads and ensure workload balance
• Track team performance and productivity against KPIs (outbound calls, emails, contact rates, meetings scheduled) and prepare daily/weekly performance reports
• Ensure accurate and up-to-date information in CRM and be prepared to manage direct customer interactions up to 40% of the time
• Handle escalated customer situations and serve as first point of escalation for process questions and customer issues
• Ensure team adherence to scripts, processes, and quality standards; identify and report process gaps to senior management
• Coordinate with Customer Success team for smooth handoffs of qualified appointments
• Manage team schedules, time-off requests, documentation, training materials, recruitment participation, and onboarding assistance

Team Lead, Customer Success Development

Sales

• Manage and coach a team of 8-10 sales executives, setting clear performance expectations to meet or exceed budget
• On-board, coach, train and support new starters and identify development areas for existing team members
• Conduct regular sales team meetings, one-to-ones and coaching/training sessions to drive accountability and improve sales performance
• Assess individual and team sales pipelines and prepare regular sales forecasts for senior sales management
• Review key performance indicators for each team member and provide guidance to improve activities/outcomes
• Build, report on and communicate key metrics to track success of campaigns, events, and marketing activities in the region

Senior Sales Manager

• SiteMinder is a world-leading open hotel commerce platform helping accommodation owners find and book guests online
• Supports 47,000 hotels in 150 countries and processes over 125 million reservations annually
• Manage a team of sales executives, ensuring team performance meets or exceeds budget expectations
• Responsible for onboarding, coaching, training and success of new starters and development of existing team members
• Lead and coach a team of 8-10 sales executives, setting clear performance expectations to meet budget
• Conduct regular sales team meetings, one-to-ones and coaching/training sessions to drive accountability and improve sales performance
• Assess sales pipelines and prepare regular sales forecasts for senior sales leadership
• Review KPIs for each team member and provide guidance to improve performance
• Build, report on and communicate metrics to track success of campaigns, events, and marketing activities in the region

Sales Team Manager

• SiteMinder is the world's leading open hotel commerce platform, powering 47,000 hotels in 150 countries and processing over 125 million reservations annually.
• Relocation package available; role based in Barcelona, Spain; EU right to work and fluent German and good level of English required.
• Visionary Regional Sales Director to drive growth in the DACH market; craft bold go-to-market plans and lead cross-functional teams.
• Lead, motivate, and develop a high-performing go-to-market team; collaborate with marketing, product, finance, and onboarding.
• Manage regional sales budget and drive revenue growth, market penetration, and customer expansion.
• Represent the company at events, build client relationships, and monitor KPIs to optimize performance.
• Hybrid working model with a Barcelona office; flexible, fast-paced environment with relocation to Spain.