Customer Onboarding Manager, SMB – French Speaking
Deel
Customer Onboarding Specialist, French
SiteMinder
full-time
Posted on:
Location: 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide software training to hotel customers across Europe via screenshare, chat, and phone
- Qualify customer requirements, identify appropriate setup requirements and prepare customers for core product implementation
- Deliver a high standard of customer training on SiteMinder products via digital communication platforms
- Clearly communicate SiteMinder's support procedures to ensure ongoing customer satisfaction
- Take ownership of customer problems and seek to identify, respond and resolve any customer issues
- Drive customer projects forward, taking ownership of each project and meeting its objectives
- Participate in product and internal software training and perform mock training paired with a seasoned buddy
Requirements
- English and French language skills
- Proven customer service experience with a passion for providing a premium customer experience
- Tech savvy with a sound knowledge of technology
- Experience working towards targets; goal oriented
- Always focused on the customer experience
- Experience in the hotel industry (admin roles), hotel digital marketing, or in a SaaS company is a plus
- Must be able to commute twice per week to the Barcelona office
- Comfortable delivering training via screenshare, chat, and phone