Customer Onboarding Manager, SMB, French-speaking
Deel
Customer Onboarding Manager, SMB – French Speaking
Deel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Helping customers from low and medium-touch journeys through onboarding and offboarding
- Helping your teammates with escalations and day-to-day questions on processes and Deel products
- Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
- Setting up customers to success in timely manner through becoming expert in Deel products
- Problem solve Client’s issues and proactively advocate for Client’s success
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Requirements
- Fluent level of French and English
- You have a minimum of 3+ years of relevant experience in an onboarding/integration/project manager role and understand how to launch and manage complex onboarding journeys.
- Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
- Creative approach to problem-solving and embrace the challenge with the tools at your disposal.
- Excellent communicator with great written and presentation skills.
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
- Demonstrate understanding of project management principles and ability to lead projects to completion successfully.
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboardingintegrationproject managementB2B SaaSproduct automationprocess improvementscustomer success
Soft skills
problem-solvingcommunicationrelationship buildingcreativityself-startermotivationcalm under pressureadaptability