Side

Learning and Development

• Lead the planning, execution, and continuous improvement of global onboarding, upskilling, cross-skilling, and continuous learning programs.
• Own learning governance, certification frameworks, operational readiness standards, and role-based learning pathways across multiple programs.
• Ensure learning solutions support business goals, operational KPIs, client requirements, and player experience objectives.
• Oversee Train-the-Trainer initiatives, facilitator readiness, and consistent training delivery across global teams.
• Partner with Instructional Design to create engaging learning experiences, including instructor-led training, e-learning modules, digital learning content, videos, and knowledge resources.
• Ensure all learning materials, SOPs, playbooks, assessments, and knowledge articles remain accurate, current, and aligned with operational changes.
• Lead, mentor, coach, and develop a team of Learning & Development Specialists and Trainers to deliver high-quality learning experiences.
• Conduct regular performance reviews, coaching sessions, and career development planning for direct reports.
• Foster a culture of collaboration, accountability, innovation, and continuous learning within the Learning team.
• Build succession plans and identify development opportunities to strengthen team capability.
• Collaborate closely with Operations, Quality, Workforce Management, Product, and Client stakeholders to identify capability gaps and implement effective learning interventions.
• Translate QA insights, CSAT/DSAT trends, operational metrics, policy updates, and product launches into targeted training initiatives.
• Support new client implementations, programme launches, process transitions, and operational change management through effective learning strategies.
• Participate in operational calibration sessions and leadership reviews to ensure learning priorities remain aligned with business performance.
• Maintain a strong understanding of frontline operations by regularly reviewing player interactions, quality evaluations, escalation trends, and operational challenges.
• Use operational insights to proactively identify knowledge gaps and continuously improve learning programs.
• Analyse learning data to identify trends, risks, and opportunities for continuous improvement.
• Measure and report on learning effectiveness using assessments, certification outcomes, operational performance, QA trends, productivity, and learner feedback.
• Establish governance around learning quality, facilitator standards, and programme effectiveness.
• Drive innovation by introducing modern learning methodologies, blended learning approaches, and scalable learning solutions.

Learning & Development Lead

Producer

• Manage multiple speech and voice-production projects from initial scoping through to final delivery.
• Translate client briefs into clear budgets, schedules, production plans and resource requirements.
• Prepare and maintain project cost estimates as briefs and production requirements develop.
• Act as a key point of contact for clients, providing clear updates on progress, costs, risks and deliverables.
• Coordinate recording studios, voice talent, directors, engineers, vendors and internal stakeholders.
• Prepare and manage scripts, session materials, audio and video references and other production assets.
• Track recording progress, script updates, production changes and final deliverables.
• Manage project budgets, investigate variances and resolve cost-related queries.
• Source international partner studios and support commercial negotiations where required.
• Review client, vendor and talent agreements to identify errors, risks or points requiring negotiation.
• Ensure editing, quality assurance and asset delivery meet client specifications and agreed deadlines.
• Identify opportunities to improve production workflows, reporting and operational efficiency.
• Develop or enhance production-tracking tools using advanced Excel, automation or other technical solutions.

Technical Production Manager – Speech Technology

German

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

German Player Support Advocate

QA Engineer

• Serve as the primary point of contact for Japanese-speaking clients, ensuring clear and effective communication in both Japanese and Portuguese.
• Lead client meetings, status updates, and project discussions, translating business needs into actionable plans for QA teams.
• Manage QA projects involving multiple teams, including Firmware QA, Client QA, and Automation.
• Build and maintain strong relationships with clients, team members, and stakeholders through proactive communication and trust.
• Maintain regular alignment with clients, project stakeholders, and QA leaders to ensure objectives, priorities, and deadlines are met.
• Proactively identify project risks, dependencies, and blockers, escalating issues before they impact deliveries.
• Provide accurate and timely updates, reports, and status communications.
• Coordinate schedules, resource allocation, and team priorities.
• Understand the challenges faced by teams and identify opportunities to improve quality, efficiency, and deliverables.
• Mentor and develop QA teams, promoting knowledge sharing and process improvements.
• Conduct surveys with teams and implement initiatives to improve collaboration and performance.
• Manage workflows, dashboards, and queries in JIRA to ensure accurate project tracking.
• Prepare presentations, project reports, and metrics using Microsoft PowerPoint and Excel.
• Manage calendars, meetings, and communications using Microsoft Outlook.
• Maintain solid knowledge of QA methodologies, the Software Development Life Cycle, and hardware integration.
• Support the Finance team in collecting and validating project data required for client billing.

QA Project Manager, Fluent in Japanese

Recruitment

• Manage full-cycle recruitment for high-volume hiring across multiple business lines.
• Source, engage, and assess candidates using LinkedIn Recruiter, job boards, referrals, networking, and direct outreach.
• Conduct recruiter screens to evaluate technical alignment, communication skills, motivation, and cultural contribution.
• Build and maintain healthy talent pipelines for recurring hiring needs.
• Partner with hiring managers to understand workforce planning, hiring priorities, and evolving business needs.
• Coordinate interviews and maintain clear communication throughout the recruitment process.
• Deliver an outstanding candidate experience from initial outreach through offer acceptance.
• Maintain accurate candidate records and recruitment data within the ATS.
• Track recruiting metrics and identify opportunities to improve efficiency and hiring outcomes.
• Contribute to continuous improvement of recruiting processes, interview guides, and hiring best practices.
• Support employer branding initiatives, hiring events, and recruitment campaigns as needed.

Talent Acquisition Specialist, High Volume – Freelance

• Deliver structured onboarding programs for new hires and backfill employees covering products, processes, systems, tools, quality expectations, and operational workflows.
• Design and facilitate instructor-led training, refresher programs, and micro-learning sessions based on quality trends, operational performance, new product launches, and policy updates.
• Translate QA insights, DSAT drivers, process improvements, and client requirements into practical, engaging learning interventions.
• Support skill-based routing initiatives by training agents on new products, skills, and support channels, enabling progression into higher skill tiers.
• Measure learning effectiveness through knowledge assessments, quizzes, certifications, practical exercises, and performance trend analysis.
• Conduct graduation assessments and readiness reviews for new hires while providing structured coaching and developmental feedback.
• Develop and maintain high-quality learning assets including SOPs, facilitator guides, knowledge articles, playbooks, quick reference guides, presentations, and job aids.
• Create engaging e-learning modules, interactive learning content, video tutorials, and digital learning resources using modern instructional design principles.
• Ensure all training materials remain current and aligned with client expectations, operational processes, and product updates.
• Spend dedicated time supporting live player contacts each week to remain connected with customer issues, operational processes, escalation trends, and emerging knowledge gaps.
• Identify learning opportunities through frontline observations and recommend improvements to onboarding and continuous learning programs.
• Collaborate closely with Operations, QA, Workforce Management, Product, and Client teams to ensure learning initiatives support business goals.
• Gather learner and stakeholder feedback to continuously improve training content, delivery methods, and overall learner experience.
• Support new process launches, operational changes, and client initiatives through effective learning and change management activities.

Trainer, L&D Specialist

• Turn client briefs into practical production plans
• Prepare initial cost estimates, recording schedules, and documentation
• Coordinate auditions and recording sessions
• Organise scripts and assets
• Book talent and studio resources
• Keep clients informed of progress
• Monitor changes to scripts, schedules and requirements
• Maintain commercial and administrative foundations of each project
• Work alongside experienced Production Managers on larger projects

Junior Production Manager – Dialogue Production

Production Coordinator

• Junior Post Production Coordinator / Post Production Coordinator role focused on dialogue-heavy audio post-production, working with dialogue files, project documentation, scheduling, and QA.
• Support project preparation, scheduling, tracking, and quality assurance across projects.
• Maintain effective communication with post-production staff and other departments.
• Schedule and book resources as needed, ensuring project executions are aligned with best practices.
• Track project progress, ensuring deliverables meet quality standards and timelines.
• Support development of post-production services and collaboration across a global team.

Post Production Coordinator

Project Manager

• **About the role**
• The Translation Project Manager takes full ownership of multiple projects from scoping to delivery. They create quotes and schedules, discuss resourcing needs with the vendor manager, ensure correct implementation track progress, as well as manage several team members. They also process invoicing and support the sales team to win new clients
• **Key Responsibilities**
• Manage and supervise all the operations involved in the smooth and successful completion of each phase of the project, such as:
• *Planning*
• - Define the scope of the project: this includes file analysis using memoQ, scheduling and GM forecasting.
• - Develop a schedule for project completion that effectively allocates the available resources to ensure profitability margins are met.
• - Review the project schedule with Management and other stakeholders that will be affected by project activities; revise and update the schedule and resourcing needs as required.
• - Evaluate project risks and propose mitigation plans.
• *Production*
• - Collaborate with the team of Project Managers to ensure adequate resourcing of the project, including a mix of in-house and in-territory linguists.
• - Ensure that projects are delivered on time and within budget.
• - Monitor project health and proactively resolve roadblocks and incidents with the team.
• - Develop and sustain an effective communication strategy with customers and stakeholders to ensure they are informed about progress and aware of any potential risks.
• - Drive the adoption of AI and automation to improve localization workflows, operational efficiency, and project delivery.
• *Team Management*
• - Review the quality of the work on the project with the project coordinators on a regular basis to ensure that it meets the required standards.
• - Support vendor management on an ad-hoc basis with the recruitment and evaluation of linguists.
• - Train new members of staff as required.
• - Provide guidance and coaching to team members to help increase their operational efficiency.
• - Review translation capabilities on a regular basis and report on any additional requirements (inhouse or freelancers) based on planned projects.
• *Financial Control*
• - Prepare financial reports and supporting documentation and ensure that all records for the project are up to date according to the requirements and budget of the project.
• - Ensure client billing and invoicing is delivered on time by the team.
• - Have ownership of the invoicing process for the projects.
• *Other*
• - Adhere to company Security, Confidentiality and Health and Safety procedures and ensure the compliance of the team.
• - Adhere to the company IT and HR procedures and ensure the compliance of the team.
• - Understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organisation.

Translation Project Manager – Gaming

Talent Acquisition Specialist – High Volume, Freelance

Spanish

• Undertake translation tasks, including in-game text, UI, legally-relevant texts and supporting materials in line with client guidelines, First Party terminology, and established tone and style.
• Carry out editorial tasks, including revision and review of translations to ensure linguistic accuracy, consistency, and natural flow.
• Perform creative translation and localization tasks, including developing, maintaining, and updating glossaries, style guides, and character profiles within established ownership frameworks.
• Meet project deadlines and productivity targets while maintaining high quality within a pre-determined localization pipeline.
• Ensure consistency of tone, voice, and terminology across all content and game components.
• Collaborate with fellow translators to review work for cohesion and logical content flow.
• Identify and resolve localization issues, including issues raised during review, and bugs found during testing.
• Use translation and project management tools (e.g., memoQ, JIRA, client-specific systems) to track progress and maintain workflow visibility.
• Enter, monitor, and respond to localization queries in accordance with team workflows.
• Assist in onboarding new translators, providing guidance on language-specific tools and project norms.
• Support candidate test evaluations and contribute to test updates as needed.
• Works closely with clients on day-to-day language matters, staying in constant communication to keep content aligned.
• Respond flexibly to evolving project requirements and priorities.

EU Spanish Linguist – Part Time, Gaming

Director

• Define and execute the long-term strategy for Side’s Datasets business.
• Identify opportunities to expand beyond speech datasets into new collection services, including image, video, multimodal, transcription, annotation and other AI training data.
• Evaluate emerging technologies, methodologies and market trends to ensure Side remains competitive.
• Help shape investment priorities, capability development and future service offerings.
• Support diversification of the client portfolio across technology, AI and adjacent industries.
• Lead solution design for complex client requirements across bespoke dataset collection projects.
• Develop scalable methodologies for global data collection programmes involving professional talent, crowdsourced contributors, partner studios and distributed workforces.
• Identify the most appropriate collection platforms, tooling, technologies, payment methods and workflows for each engagement.
• Collaborate with Production, Legal and other business units to ensure practical and commercially viable delivery models.
• Define best practices for quality assurance, validation, metadata, rights management and delivery standards.
• Act as the subject matter expert for dataset pricing, costing and commercial strategy.
• Develop pricing frameworks covering a wide range of dataset collection methodologies and licensing models.
• Support Sales and Solutions teams during client discovery sessions, proposal development and contract negotiations.
• Evaluate project scope, assumptions, commercial risks and resource requirements.
• Advise leadership on market pricing, competitive positioning and new commercial opportunities.
• Serve as a trusted adviser during client discussions involving AI training data and dataset collection.
• Translate complex technical requirements into practical, scalable delivery solutions.
• Build trusted relationships with AI companies, technology organisations, publishers and enterprise clients.
• Demonstrate Side’s expertise and capabilities throughout the sales process.
• Lead and develop the global Datasets team.
• Provide coaching, mentoring, performance management and career development.
• Establish KPIs and operational objectives aligned with business growth.
• Develop scalable internal processes that support efficient delivery across multiple collection types and global regions.
• Foster collaboration across Audio, QA, Player Support and other business units.
• Represent Side as a recognised authority within the AI datasets and data collection industry.
• Monitor developments in AI model training, synthetic data, multimodal datasets, crowdsourcing platforms and data licensing.
• Identify opportunities to introduce new methodologies that improve quality, efficiency, scalability and commercial competitiveness.
• Contribute to Side’s positioning as a premium global provider of high-quality AI datasets.

Director of Datasets

Executive Assistant

• Provide proactive diary management for the CFO, COO and CCO, balancing competing priorities across multiple time zones
• Coordinate meetings with internal and external stakeholders
• Prepare schedules and briefing materials
• Anticipate executive requirements and resolve scheduling conflicts before they arise
• Act as the first point of contact for executive administration
• Arrange complex international travel, including flights, accommodation, visas and ground transportation
• Prepare detailed travel itineraries
• Manage travel changes and last-minute amendments efficiently
• Process travel expenses and ensure compliance with company policies
• Support cross-functional projects led by the CFO, COO and CCO
• Coordinate activities across Finance, Operations, Commercial, Legal, HR and other business functions
• Monitor key deadlines and ensure deliverables are completed on time
• Prepare correspondence, reports and presentations to a high professional standard
• Coordinate document approvals and signatures
• Maintain accurate records and ensure key documents are organised and accessible
• Build effective working relationships across the global organisation
• Liaise confidently with senior leaders, customers and external partners
• Handle highly confidential information with absolute discretion
• Assist with executive visits to international offices
• Coordinate leadership offsites, team events and customer meetings
• Support planning for Board meetings and investor events where required

Artist

• Maintain the overall visual direction, style, and quality across 2D and 3D projects.
• Lead, mentor, and inspire a cross-disciplinary art team (concept, character, environment, props, lighting, FX, and UI).
• Create high-quality benchmark assets that demonstrate both artistic and technical excellence.
• Oversee asset production from concept to in-engine implementation in both Unity and Unreal Engine.
• Collaborate closely with design, engineering, and production to ensure visual targets align with gameplay, performance, and delivery schedules.
• Review internal and outsourced work, providing clear, actionable feedback to maintain consistency and quality.
• Support project planning by accurately scoping art deliverables, identifying risks, and advising on staffing and pipeline needs.
• Help establish scalable art standards and documentation to support future art and codev projects and partner integrations.
• Attend internal and external meetings, sometimes outside of normal business hours, as necessary to support business goals.

Lead Artist Generalist – Contract

Social Media Manager

• Develop and execute Side's overall social media strategy across Instagram most importantly, syndication across others as well including TikTok, YouTube, Facebook, LinkedIn, and emerging platforms.
• Own the strategy, creation, editing, publishing, and performance analysis of short-form and long-form content.
• Build and manage the executive social presence of Side's leadership team.
• Identify industry trends, news, market shifts, and cultural moments that create opportunities for Side to participate in relevant conversations.
• Create compelling content that positions Side as a thought leader and category leader within residential real estate.
• Develop original content concepts, recurring series, campaigns, and storytelling formats that differentiate Side from competitors.
• Capture and produce content from company events, partner events, conferences, leadership meetings, customer visits, and offsites.
• Partner closely with executives, marketing leadership, recruiting, product, and partner success teams to identify content opportunities.
• Establish performance goals and regularly report on growth, engagement, audience quality, reach, and business impact.
• Continuously test new content formats, distribution strategies, and platform-specific tactics.
• Maintain a deep understanding of social media algorithms, creator trends, platform updates, and audience behavior.
• Travel frequently throughout the bay area and often times beyond to capture content and support executive visibility opportunities.