German Player Support Advocate

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Full-Time Player Support Advocate representing brand and providing customer support in a global team environment. Ensuring positive customer experience through effective communication and problem resolution.

Posted 7/22/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in both German and English, with a focus on providing exceptional customer service and technical support. Capable of logical problem-solving and multitasking in a dynamic, multilingual team environment.

Highest-signal resume keywords

Fluency In GermanCustomer ServiceTechnical SupportAttention To DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT LiteracyTech-SavvinessPC/Console Gaming ExperienceFault Finding AnalysisMultitasking

Soft Skills

Self-MotivatedProactiveCollaborativePatiencePerseverance

Industry Keywords

Customer QueriesFirst-Time ResolutionConfidentialityLive ChatDynamic Team Structure

About the role

Key responsibilities & impact

Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

Requirements

What you’ll need

No experience required. We will train you to succeed to the role.
Fluency in German & conversational in English
Strong attention to detail, communication, and computer skills.
Self-motivated, proactive, and collaborative in a multilingual team.
Logical, methodical thinking with problem-solving skills.
Patience, perseverance, and high concentration levels.
Experience with PC/console gaming is a plus.
Comfortable discussing technical issues related to gaming hardware.
IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided).
Ability to multitask across chats, emails, and minimal calls while maintaining accuracy.
Passion for helping and delivering the best customer experience.

Benefits

Comp & perks

You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
Learn as you work and be part of something real that changes the face of gaming - forever
Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.