Sicredi

Research Analyst

• Conduct feedback cycles and present insights to management forums and business areas within the Cooperatives
• Contribute to the development of improvement initiatives
• Support the translation of pain points identified in NPS, helping to communicate findings among internal users (CAS and Cooperatives) and monitor the NPS research team's metrics
• Facilitate NPS trainings and workshops with various management and business teams
• Support change management activities related to NPS
• Develop and execute change management strategies for the topic
• Lead and support communications related to NPS with the cooperatives' guardians
• Lead implementation of the "Experience Guardians" program actions
• Support management in running team ceremonies and organizing tasks
• Assist in addressing cooperatives' requests related to the topic
• Support the improvement core in escalating Inner and Outer Loop topics
• Facilitate NPS trainings and workshops with various management and business teams
• Develop and support the creation of insights from experience data and prepare executive research and project reports for organization stakeholders
• Perform data analysis and diagnostics on customer experience based on research inputs, correlate these data with company objectives, and identify unmet pain points and needs
• Prepare presentations and synthesize root cause analyses and improvement proposals in a structured manner

NPS Experience Research Analyst

Product Operations

• Perform product homologations and integrations for our members, ensuring they meet quality and functionality requirements;
• Provide technical support and guidance to members during the integration process, ensuring a smooth and effective experience with Sicredi products;
• Continuously seek opportunities to improve team processes and workflows;
• Provide support through communication channels (email, phone, WhatsApp), ensuring issue resolution and customer satisfaction;

Junior Product Operations Analyst – PJ Tech Focus

Analyst

• Act strategically in credit recovery during the judicial stage, contributing to decisions that have systemic impact and strengthen the business’s sustainability.
• Lead strategy and support cooperatives in the extrajudicial enforcement of guarantees, including consolidation of title, extrajudicial mortgage enforcement, and out-of-court repossession, in accordance with the Legal Framework for Guarantees.
• Support workflows and analyses related to auctions for fiduciary alienation and corporate auctions, promoting the sale of repossessed assets and assets received in settlement (AMV – Non-Financial Assets Held for Sale).
• Act as a bridge between Legal, Credit, Operations and Technology, translating business rules into clear, efficient processes that are aligned with systems.
• Actively contribute to the evolution of origination, settlement and termination processes for credit operations, with a focus on core credit systems (legacy and platform).
• Support strategic analyses and guidance related to AMV, strengthening governance and decision-making.
• Produce technical analyses, guidance and support materials for cooperatives and internal areas, promoting standardization and security.
• Identify risks and improvement opportunities, proposing solutions that increase efficiency, control and sustainability.

Business Analyst – Judicial-Stage Credit Recovery

Financial Planning and Analysis

• Lead the Finanças na Mochila Program's training processes and provide continuing training sessions when requested;
• Participate in the Program's working groups;
• Represent the Program as a Trainer for Fundação Sicredi, the Program's national reference;
• Facilitate working groups for the development of materials;
• Develop and write new educational materials.

National Trainer – Finanças na Mochila Program

Operations

• Serve and support members and cooperatives in products involving foreign exchange and international trade operations.
• Monitor members' journey with empathy and take responsibility for completing processes.
• Demonstrate proactivity and the ability to handle multiple tasks.

Junior Foreign Exchange Operations Analyst

• Respond to and follow up on requests from cooperatives and members, ensuring promptness and quality of deliverables;
• Monitor product operations, ensuring continuous functioning and identifying potential deviations;
• Analyze recurring operational issues and propose solutions that contribute to continuous improvement;
• Work together with Product Development, Customer Service, Business teams and other stakeholders;
• Prepare and update operational documentation, manuals and process flows;
• Participate in alignment meetings and contribute technical insights and analyses;
• Perform data analyses to support decision-making.

NPS Experience Research Analyst

Junior Product Operations Analyst – PJ Tech Focus

Business Analyst – Judicial-Stage Credit Recovery

National Trainer – Finanças na Mochila Program

Junior Foreign Exchange Operations Analyst

Product Operations Analyst – Cards, Transit Tag