ServiceTitan

Sales

• Own and manage incentive compensation programs across multiple go-to-market functions within our Sales and Customer Success organizations.
• Execute and administer the end-to-end monthly commissions process, ensuring timely and accurate payouts in accordance with plan policies and company guidelines.
• Serve as a strategic advisor to Sales Leadership, Sales Operations, and Finance - leveraging data-driven insights to evaluate plan effectiveness, recommend enhancements, and shape incentive structures that drive performance and growth.
• Partner cross-functionally on strategic initiatives such as plan design, review cycles, and policy updates that align compensation programs with evolving company objectives.
• Translate complex data and plan logic into clear, actionable insights for stakeholders, ensuring alignment, transparency, and understanding across the organization.
• Support SOX compliance activities, process documentation, and internal controls related to commissions.
• Drive continuous improvement of workflows, tools, and governance processes that ensure consistency and efficiency.

Senior Analyst, Sales Compensation

Manager

• Own and strategically develop our comprehensive post-Sales content curriculum to unlock greater efficiencies and optimize performance.
• Work closely with the post-Sales Enablement team to ensure seamless content delivery through our learning management system (LMS).
• Develop and implement mechanisms to measure success, content feedback, continuous improvement via re-certification.
• Become a trusted business partner to Onboarding and Success leaders.

Enablement Manager

Account Executive

• Conduct high volume prospecting for leads via our Highest Strategic Priority Associations and Business Partners
• Travel to and fully manage event operations including Trade Shows, Dealer Meetings, and Industry events
• Cultivate and maintain a strong, vertical-focused sales pipeline through high-volume, strategic outbound efforts tailored to event attendees and partners
• Build honest relationships and genuine rapport with potential customers to discover unmet needs
• Meet and exceed monthly sales opportunities and meeting set goals

Enterprise Event Sales Representative

• Build the knowledge, competencies, and job skills of Pro Account Managers (PAMs) so they can consistently deliver value, have strategic conversations with customers, and drive adoption and expansion across the Pro product suite.
• Deliver and optimize new hire onboarding programs.
• Design continual upskill initiatives and product certifications.
• Execute go-to-market plans related to new Pro offering launches, business updates, and process changes—translating complex information into clear, actionable training for the function.
• Create, maintain, and deliver playbooks, talk tracks, workflow guides, and sales resources that reinforce customer value, ROI, and expected outcomes.
• Support designing programs, creation and maintenance of scalable training assets, certifications, scorecards, and self-service learning as well as delivering content.
• Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc.
• Develop team member professional skills through group trainings.

Associate Enablement Manager

• Foster & build relationships with Enterprise and Strategic customers pre and post-sale.
• Outreach to educate customers on Virtual Agents.
• Leading discovery calls, collecting requirements, conducting product demonstrations.
• Negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization.
• Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs.
• Become the voice of the customer and work with Product Management to incorporate customer feedback.
• Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts.
• Track and measure business impact and report out to cross-functional stakeholders.

Senior Account Executive – Virtual Agent

Sales Operations Manager

• Build knowledge, competencies, and job skills in Titans so that they can deliver value in every interaction with Buyers and Customers to reach their full performance potential.
• Shorten ramp time to productivity for new hires by creating, executing and continually optimizing the onboarding program.
• Design and maintain certification programs to drive accountability and engagement.
• Proactively identify improvement opportunities and take initiative with stakeholders to build and execute solutions.
• Partner closely with leadership, operations, marketing, product to prioritize and develop strategies to drive results.
• Define and execute go-to-market plans for launches and changes that occur in product, process, systems and tools across the function.
• Get teams to peak performance against scorecard (close rate, rejection, cycle time, NPS, etc.) for ICs and Managers by uncovering gaps in competencies and developing programs to improve.
• Identify and utilize a blend of training methods to maximize learning retention and scalability.
• Leverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc.
• Develop additional learning opportunities (both formal training and on-the-job experiences) for skills development at different stages of the career path.

Senior Sales Enablement Manager

Customer Success Manager

• Own Customer Outcomes: Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
• Understand each customer’s business goals, challenges, and success metrics — and align ServiceTitan solutions to drive tangible ROI and business outcomes.
• Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.
• Deliver Value and ROI: Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
• Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders.
• Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.
• Engage and Empower Customers: Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins.
• Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows.
• Inspire customer advocacy through exceptional experiences — increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies).
• Collaborate and Solve Problems: Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.
• Take ownership of escalations — approaching challenges with curiosity, empathy, and a solution-first mindset.
• Gather and synthesize customer feedback to influence product enhancements and internal process improvements.
• Stay Organized and Accountable: Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups.
• Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed.

• Serve as the direct people manager for our team of Web Developers and QA Engineers, fostering a culture of technical excellence and continuous growth.
• Conduct regular 1:1s focused on both tactical output and long-term career progression.
• Act as the final line of defense for code quality by performing critical PR reviews.
• Identify technical debt or workflow bottlenecks that slow the team down and get hands-on to resolve them.
• Lead the technical design and implementation of significant features that span multiple components, ensuring code quality, scalability, and adherence to best practices.

Manager, Web Development

Solutions Engineer

• Partner with the Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Support Special Projects for the Enterprise Sales Team, as the lead technical sales representative
• Collaborate with stakeholders in R&D, Sales, and Onboarding on product roadmap strategy to scale customer acquisition and revenue activation for industries tied to sales projects
• Enable new hires and internal teammates on the most up-to-date product functionality, industry insights, and talk track best practices.
• Analyze and provide objective feedback for Account Executives if customers are compatible with the recommended product and/or features
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demo’s
• Respond to functional and technical elements of RFIs/RFPs
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Solutions Engineer, Enterprise

Full-stack Engineer

• Own: Own from end to end the short and long term technical vision of your team
• Design & Revamp: Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale
• Improve Efficiency: Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team
• Discover: Identify opportunities to extract or develop systems beneficial for multiple teams
• Empower: Mentor and guide Engineers across engineering as a whole 60% development / 40% working on everything else
• Teambuilding: Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests)
• Strategy: Contribute to the roadmap and resource planning
• Measure Success: Determine metrics for success and constantly measure them
• Collaborate: Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners

Principal Software Engineer

• Overseeing a team of Customer Success Managers
• Coaching team to strategic growth and retention within their books of business
• Driving customer satisfaction and value maximization
• Building a positive team environment and developing impactful relationships with key stakeholders
• Implementing processes and frameworks for effectiveness
• Tracking KPIs for team performance
• Advising on strategic customer engagement plans
• Managing team performance through weekly meetings and progress reports
• Hiring and retaining an exceptional team of Success Managers
• Developing team members with a focus on continued professional development

Manager, Customer Success Management

Performance Marketing

• Assist channel managers in the development, implementation, and optimization of paid media campaigns across our brand portfolio with a particular focus on emerging acquisition channels like Reddit, Tiktok, and Podcasts.
• Traffic ads for search, social and display and video placements that adhere to proper platform naming conventions and UTM structures, and manage trafficking document(s) and metadata.
• Conduct keyword research to find expansion opportunities within our business segments and eliminate waste in existing ppc campaigns.
• Optimize ad copy and creative assets in conjunction with channel owners and creative services to maximize campaign impact across objectives including engagement, clickthrough rate, and cost per acquisition.
• Monitor campaign performance and provide recommendations on bid adjustments, budget mix, and targeting as needed to meet KPIs.
• Analyze campaign data via our CRM to identify trends and opportunities for improvement across marketing channels and segments, and improve acquisition costs and pipeline generation.
• Leverage tools including GA4 and amplitude to support our conversion rate optimization team with insight on landing page performance.
• Stay up-to-date with industry trends and best practices for paid media advertising.

Paid Media Specialist

• Guide Enterprise Post-Sales team in critical customer journey phases
• Lead a team in forecasting accuracy and resource loading
• Act as the 'Air Traffic Controller' for assignments
• Partner closely with Sales leadership for pipeline collaboration
• Balance team workload for utilization management
• Maintain granular understanding of the team’s portfolio
• Detect early warning signs of customer sentiment or project slippage
• Build a team capable of solving their own functional problems
• Enforce adherence to implementation playbooks and SOPs
• Own forecasting model for Activations and Transitions
• Monitor time-to-value metrics and shorten implementation cycle

Senior Manager, Residential Exteriors

• Manage the Pro Account Executives on objective and performance achievement
• Monitor the full Pro Product sales cycle from prospecting through close
• Shape and implement sales strategy and processes
• Provide accurate weekly forecasts to sales leadership
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Motivate, incent, and recognize team members to encourage top performance
• Recruit, interview, and onboard new team members
• Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings
• Partner with cross-functional teams to ensure customer success
• Partner with product marketing on market feedback and influence product roadmap
• Foster & build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success
• Be the go-to-lead on new features adoption in an advocate/consultative approach
• Coach the team on technical and business acumen to align business drivers to ServiceTitan’s solutions
• Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership
• Help evaluate new technologies and programs to drive superior performance

Manager, Customer Account Executives

Social Media Manager

• Serve as the primary point of contact for all social media inquiries and initiatives, ensuring seamless communication and engagement with our executive team on a regular basis.
• Develop content and engagement strategy for each leader based on business priorities, key themes, and personal interests
• Ghostwrite, and execute all social media content, capturing their unique, authentic voices and aligning their narratives with overarching business goals.
• Measure program impact and tailor content strategy based on learnings
• Proactively monitor industry trends, competitor activity, and relevant conversations, identifying strategic opportunities for our executives to engage and lead the discussion.