ServiceTitan

Product Specialist, Field

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Maine • New Jersey • United States

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Salary

💰 $71,800 - $96,100 per year

About the role

  • Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
  • Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
  • Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
  • Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
  • Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
  • Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
  • Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

Requirements

  • Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
  • Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
  • Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
  • Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
  • Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
  • Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
  • Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.
Benefits
  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproduct adoption analysiscustomer success managementaccount managementonboardingproduct utilizationrisk assessmentcustomized solutionsoptimization discussionscustomer experience management
Soft Skills
partnership cultivationcustomer relationship managementcommunicationfeedback engagementownershiptrust buildingproblem-solvingadaptabilitycollaborationcustomer sentiment enhancement