ServiceTitan

People Business Partner, Employee Relations Lead

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,700 - $168,100 per year

Job Level

Senior

About the role

  • Lead efficient, proportionate investigations that get to the truth quickly while balancing employee experience, business continuity, and risk management.
  • Orchestrate and conduct investigations into highly sensitive matters.
  • Apply sound business judgment to scope investigations appropriately—knowing when to dig deeper versus when you have enough information to act.
  • Partner with leadership to implement solutions that resolve issues without creating unnecessary organizational disruption.
  • Build and refine a scalable, proportionate investigation framework that balances consistency with flexibility.
  • Identify root causes and trends in employee relations issues across the company.
  • Provide strategic counsel and coaching to leaders as they build and scale high-performing, ambitious teams.
  • Coach and advise throughout the organization on the full spectrum of people topics—change management, performance management, team dynamics, organizational design, rewards and recognition, and employee relations concerns.

Requirements

  • Minimum of 5-10 years of combined experience in People Business Partnership and Employee Relations roles, with significant experience specific to complex employee relations and investigations.
  • You remain objective while understanding that investigations are a means to an end—not an end in themselves.
  • You gather the facts needed to make sound decisions, know when you have enough information, and focus on outcomes that protect both people and the business.
  • You possess the rare ability to remain objective under pressure.
  • You are a pragmatic problem-solver and neutral arbitrator, a "truth-seeker" who balances empathy with the need for rigorous, evidence-based conclusions.
  • You understand the high-velocity, ambiguous nature of working at a fast-moving company.
  • You are a proactive and bias towards action individual who can leverage data, compliance knowledge, and project management skills to improve processes and deliver solutions.
  • You are a superior communicator, a master of both high-stakes verbal communication and precise, airtight written documentation.
Benefits
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
investigationsemployee relationschange managementperformance managementorganizational designdata analysisproject managementroot cause analysisevidence-based decision makingrisk management
Soft Skills
objectivityproblem-solvingcommunicationcoachingempathystrategic counselflexibilityleadership partnershipneutral arbitrationadaptability