Training Specialist
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $65,800 - $88,100 per year
About the role
- Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”.
- Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing.
- Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types.
- Help guide customers on managing their teams’ transition to ServiceTitan.
- Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS.
- Assist with special projects as assigned at the discretion of team management.
Requirements
- 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.
- Track record of achievement in a training and/or customer service role, preferably in a software or other startup company.
- Expertise in customizing & running live demo-based training courses & webinars.
- Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches.
- Experience delivering training or coaching to promote adoption and minimize resistance to new software.
- Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment.
- Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position.
- Ability to work a variable schedule with willingness to travel 25%, increasing up to 75% during the 6-month peak season.
- Demonstrated ability to learn and apply sound instructional techniques.
- Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia.
- Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses.
- Experience incorporating change management principles into training programs to promote adoption & minimize resistance.
- Strong project management experience a plus.
- Ability to write business correspondence and technical documentation.
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program.
- Leadership training for Titans at all levels.
- Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
- FSA and HSA.
- 401k match.
- Telehealth options including memberships to One Medical.
- Parental leave and support.
- Up to $20k in fertility services (i.e. IUI and IVF).
- Surrogacy and adoption reimbursement.
- On-demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Pet insurance.
- Legal advisory services.
- Financial planning tools.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructor-led traininglive demo-based trainingtraining developmentchange managementproject managementtechnical documentationcustomer servicecoachingplanningorganization
Soft Skills
communicationadaptabilityengagementeagerness to learnteam managementmultitaskingproblem-solvingcollaborationcreativityattention to detail