Customer Success Manager
ServiceTitan
full-time
Posted on:
Location Type: Office
Location: Yerevan • Armenia
Visit company websiteExplore more
About the role
- Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team.
- Commit to exceeding customer expectations and maintain long-term relationships with account’s POCs.
- Guide customers to maximize their business through an understanding of the ServiceTitan platform.
- Act as the primary point of contact for customer inquiries and issues.
- Proactively reach out to customers through phone calls and written communication to understand goals.
- Utilize data to track customer success metrics and design targeted campaigns.
- Monitor account health and flag risk behaviors.
- Approach customer interactions with a positive, can-do attitude and identify pain points.
- Provide training and guidance to customers, ensuring effective software utilization.
- Monitor customer usage and engage in renewal discussions to ensure long-term satisfaction.
Requirements
- 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred.
- A customer value, ROI, and business outcome-driven mindset.
- Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan.
- Strong de-escalation and problem-solving skills.
- Highly skilled in written and verbal communication.
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
- Self-starter that thrives in an entrepreneurial, fast-paced environment.
- Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box.
- Highly organized and detail-oriented.
- Project management skills and experience are a plus.
- Exceptional organizational and time management skills.
- Empathetic with a customer-focused approach.
- Passion for phone-based customer interactions.
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Company-paid medical, dental, and vision (available to employees and their dependents day 1).
- Parental leave and support.
- Financial planning tools.
- Employee Assistance Program services.
- Wellness benefit.
- Office massage.
- Recognition and support for autonomous work.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementsales experienceproduct trainingproject management
Soft Skills
communicationproblem-solvingmulti-taskingattention to detailorganizational skillstime managementempatheticcustomer-focusedpositive attitudesolution-oriented