Human Resources

• Own a consistent onboarding experience for new hires
• Coordinate pre-boarding, agreements, account creation, first-day readiness, and onboarding check-ins
• Run company and HRIS walkthroughs and facilitate welcome activities
• Coordinate probation reviews, three-month feedback, appraisal inputs, and salary-review workflows
• Prepare review summaries, track approvals, communicate outcomes, and update employee documentation
• Support the design and implementation of job portfolios, KPI scorecards, compensation structures, and performance-management processes
• Coordinate town halls, questions, feedback, recordings, team updates, recognition, cultural-observance communications, regional meetings, welcome kits, and knowledge-sharing initiatives
• Gather employee feedback and surface themes or follow-up actions
• Maintain accurate employee profiles and documentation in Factorial
• Process approved contract, compensation, and employee-status updates while protecting confidentiality
• Support assigned recruitment activity representing approximately 10–15% of the role
• Partner with hiring managers, coordinate and conduct interviews, manage candidate communication, and complete recruitment administration

HR Generalist building employee lifecycle systems for global prop trading platform PFM

HR Generalist

HR Generalist building onboarding, performance, communication, records, and recruitment systems for PFM, a global proprietary trading-firm comparison platform. Supporting a fully remote multicultural workforce.

Account Manager

• Simultaneously work with clients from a diverse list of industries
• Act as the primary point of contact for assigned clients, ensuring satisfaction and strong collaboration
• Manage annotation teams to guarantee smooth execution and timely delivery of projects
• Monitor team discipline and ensure corporate culture within the team
• Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement and automatization
• Proactively mediate and resolve clients' and annotators' concerns or issues
• Train annotation teams and supervisors

Account Manager building client relationships and managing annotation teams for an AI data solutions company

Account Manager building client relationships and managing annotation teams for an AI data solutions company. Monitoring project delivery, metrics, training, and conflict resolution.

Customer Success Manager

• Own customer journeys across onboarding, activation, conversion, retention, loyalty, VIP, churn prevention, and win-back.
• Define triggers, audiences, journey logic, exclusions, frequency caps, and exit criteria.
• Coordinate email and push communications to create a consistent customer experience.
• Build, launch, and optimise automated CRM campaigns using platforms such as Mailgun, Braze, Klaviyo, or equivalent.
• Create targeted campaigns based on customer behaviour, lifecycle stage, market, language, and product.
• Manage promotional campaigns, newsletters, VIP communications, retention campaigns, and partner communications.
• Develop and maintain reusable email templates and content blocks.
• Build and maintain customer segments, consent lists, exclusions, and communication rules.
• Configure personalised and dynamic content based on customer data.
• Work with Product, Analytics, and IT to define and validate data and event requirements.
• Manage CRM communications across multiple languages and markets.
• Coordinate translation, editing, and linguistic QA.
• Ensure correct currencies, dates, links, variables, legal messaging, tone, and RTL requirements.
• Maintain master journeys and localisation matrices across all markets.
• Monitor deliverability, bounces, spam complaints, suppression lists, and domain/IP reputation.
• Maintain strong email hygiene and deliverability standards.
• Run detailed pre-launch QA covering audiences, links, variables, tracking, content, sender details, and scheduling.
• Ensure campaigns comply with consent, unsubscribe, data retention, and local regulatory requirements.
• Analyse CRM performance by market, language, segment, and customer lifecycle stage.
• Measure conversion, retention, churn, revenue, and incremental uplift.
• Run A/B and holdout tests across offers, messaging, timing, frequency, channels, and journey structure.
• Maintain an optimisation backlog and turn insights into measurable improvements.
• Build and launch at least 3 automated lifecycle journeys covering welcome/activation, retention, and reactivation within the first 6 months.
• Improve the 9% lead-to-FTD conversion rate through targeted CRM activation campaigns.
• Support reducing churn to below 10% through structured retention and reactivation programmes.
• Build and maintain localised CRM journeys across all 12 markets.
• Maintain 99%+ deliverability and ensure applicable compliance requirements are met.

CRM Marketing Manager driving lifecycle campaigns for CXM across 12 international markets

CRM Marketing Manager

CRM Marketing Manager owning CXM’s customer lifecycle marketing across 12 international markets. Building automated journeys, optimising retention, reactivation, conversion, and customer lifetime value.

Editor

• Monitor and update information on road traffic incidents across assigned regions
• Work with real-time data from multiple sources
• Record key incident details, including location, direction of travel, and other relevant information
• Update incident records as conditions change
• Close incidents once they have been resolved and confirmed

Incident Editorial Specialist editing real-time road data for Intetics’ global mapping platform

Incident Editorial Specialist

Incident Editorial Specialist editing real-time road incident data for Intetics’ global mapping platform. Monitoring, updating, and closing incidents during overnight shifts.

Project Manager

• Analyse markets, competitors, and traffic sources to identify opportunities for new funnels, creatives, and growth experiments
• Translate insights into actionable hypotheses and prioritize tests with clear success metrics
• Launch and manage cross-functional projects validating new funnels or optimizing existing ones for ROAS and conversion
• Collaborate with brand, performance, and product teams to align marketing initiatives with business goals
• Use AI tools and automation to accelerate research, reporting, and creative production
• Develop dashboards and frameworks for tracking funnel performance and test outcomes
• Identify delivery bottlenecks, propose structural process improvements, and drive execution to deadlines
• Prepare regular reports and growth playbooks summarizing market findings, test learnings, and next steps

Growth marketing project manager scaling social discovery products through funnels, experiments, and automation

Marketing Project Manager – Growth Marketing Manager

Growth marketing project manager scaling Social Discovery Group’s social platforms through funnel optimization and experimentation. Driving cross-functional initiatives, analytics, and AI-powered automation remotely.

• Delivery of the B2B team: sprint planning, groomings, retros, daily discipline, scope and carry-over control.
• The release train: statuses, fix versions, review/merge SLAs, release notes. You chase dependencies (design, QA, other teams) in writing and close the loop every time.
• Inbound flow: intake and triage of feature requests, operational tasks and data requests. You give requesters clear answers and turn the worthy ones into well-formed tickets.
• Small discovery: take a raw request and shape it — value, scope, acceptance criteria.
• Your own control system: advanced Jira (JQL, dashboards, automation rules) plus AI-powered automations you build yourself.
• Make decisions stick: retro action items get logged, ticketed and reported on until they're done.
• Communicate outwards: explain technical capabilities and constraints to organisers, partners and occasionally government bodies in plain language; support RFP responses, their logistics and deadlines.

Project Manager for B2B projects at Platinumlist, a leading ticketing platform.

Project Manager – B2B Projects

Project Manager for B2B projects at Platinumlist, shaping future products and integrations. Driving development, managing sprints, and collaborating with diverse teams.

Translator

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
• Be always prepared to take notes during a call.
• Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
• Rendering all messages accurately and completely, without adding, omitting, or substituting.
• Provide the highest level of customer service during interpreting.
• Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message.
• Applying standards of practice.
• Go into internal professional training.
• Be eager to get new professional certifications.
• Communicate and report to your team leader.
• Comply with dress code requirements for video remote interpreting.

Remote interpreter facilitating communication between English and Russian speakers

Russian VRI/OPI Interpreter

Remote interpreter providing accurate interpretations between English and Russian speakers for various medical and healthcare calls. Requires fluency in both languages with a strong knowledge of medical terminology.

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
• Be always prepared to take notes during a call.
• Rendering all messages accurately and completely, without adding, omitting, or substituting.
• Provide the highest level of customer service during interpreting.
• Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message.
• Attend internal professional training.

Remote Russian English Interpreter providing OPI/VRI services.

Russian – English OPI/VRI Interpreter

Remote Russian English Interpreter facilitating communication for non-English speakers. Requires knowledge in healthcare vocabulary and technical requirements for remote interpretation.

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct
• Be always prepared to take notes during a call
• Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically)
• Rendering all messages accurately and completely, without adding, omitting, or substituting
• Provide the highest level of customer service during interpreting
• Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message
• Applying standards of practice
• Go into internal professional training
• Be eager to get new professional certifications
• Communicate and report to your team leader
• Comply with dress code requirements for video remote interpreting

Interpreter, Russian - English

Remote interpreter working for Future Group Translation and Localization Services. Facilitating clear communication between English and Russian in various industry settings.

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
• Facilitate communication between Limited English Proficient and Client.
• Apply standards of practice.

Over-the-Phone Interpreters providing communication services for English and Russian speakers.

Interpreter, English – Russian

Over-the-Phone Interpreters at Future Group facilitating accurate communication for English and Russian speakers. Providing service in healthcare and medical fields remotely while complying with professional standards.

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