ServiceLink

Mechanical Engineer

• Design and implement UI patterns for human-in-the-loop AI systems, including recommendations and insights, human review and feedback mechanisms, and other proactive system behaviors that thoughtfully balance autonomy, transparency, and user control.
• Translate product vision and complex product requirements into beautiful, intuitive, and efficient interfaces, collaborating closely with designers, engineers, and product managers to rapidly prototype, validate, and iterate using AI-assisted coding tools.
• Evolve ServiceLink’s design system into an AI‑ready foundation that enables efficient and reliable automated code generation.
• Develop and maintain scalable, reusable UI components aligned with evolving design systems and enterprise standards.

Design Engineer, Information Technology

Auditor

• Review work-in-progress reports to ensure completion of assigned work.
• Assist and support the functions of other Doc Auditors as needed.
• Communication with outside agencies, clients and borrowers.
• Research and resolve discrepancies.
• Print reports from established databases.
• Maintain accurate records and logs.
• Review all documentation for 100% accuracy.
• Knowledge of client, vendor and borrower requirements.
• Perform duties and responsibilities in a timely manner.
• Maintain open communication with other team members and team leader.
• Address inquiries from clients, borrowers, agents, and internal staff professionally and in a timely manner.
• Proficient in ServiceLink operating systems and internal search engines.
• Adhere to company policies and procedures.
• Meet minimum production goals and quality requirements as set by management.
• Perform all other duties as assigned.

Doc Auditor – Home Equity Post Close

Director

• Be responsible for escalated issues within the network in a defined territory
• Be responsible for performance management to defined standards using analytics and scorecards
• Point of Escalation for Vendors and Internal Operation teams
• Escalated Asset Oversight
• FHA Post Sale Escalations
• Hazard Claim and Major Repair Oversight
• Chargeback and dispute 2nd point of contact
• Inflated Bid/Cut Bid monitoring

Regional Network Director – Field Services

Financial Planning and Analysis

• Oversee client accounts, accounts receivable adjustments and payment applications.
• Research and resolve client receivable collection issues.
• Maintain relationship with clients via telephone, email, etc. as appropriate.
• Perform monthly reconciliation of client billing accounts and cash receipts.
• Over-communicate with management.

Accounts Receivable Specialist I, Accounting & Finance

Full-stack Engineer

• Configure, code, test, and deploy software applications using AI tools
• Maintain support of applications including performance tuning and bug fixing using AI tools
• Produce End User Support Activities
• Work on various product features of projects that will create a new digital experience for borrowers, with emphasis on mobile applications/experience

Full Stack Developer Intern, Information Technology

Operations

• Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues.
• Manage vendor timelines, appointments, and engagement agreements.
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc.
• Provide suggestions as to assist the team with resolving every day operational challenges.
• Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues and handling of transactional issues.
• Maintain compliance with Independence Guidelines.
• Maintain a positive and professional business relationship with vendors and internal staff.
• Manage vendor timelines, appointments, and engagement agreements.
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc.
• Follow through with established team goals.
• Ensure appropriate escalation paths are followed and timely resolution is accomplished.
• Communication workflow expectations with consumers and vendors.
• Provide suggestions as to assist the team with resolving every day operational challenges.
• Attend and participate in regular department meetings and provide feedback when necessary.
• Responsible to meet department productivity and quality goals.
• Communicate with all stakeholders on a regular basis.
• Perform all other duties as assigned.

Vendor Operations Associate – Valuations

Manager

• Monitor market capacity and availability to support company volume of work assignments
• Strategically recruit new vendors to support daily capacity and availability goals
• Oversight of select group of vendors within specified region
• Conduct regular coaching and counseling to vendors to ensure they are meeting ServiceLink standards
• Open order management of again orders open for specified markets and vendors as assigned
• Management of performance standards of vendors using scorecards for quality and turn around
• Point of escalation for Vendors

Market Manager, Field Services

Client Services Representative

• Respond to phone inquiries using Cisco Finesse
• Review email inquiries
• Refer unresolved inquiries to designated department or supervisor for review
• Identify, research and resolve inquiries
• Perform all other duties as assigned

Procurement

• Be responsible for the coordination of all ServiceLink title products.
• Review Work In Progress reports to ensure completion.
• Interact with ServiceLink’s vendor panel.
• Process orders in accordance with ServiceLink and client requirements.

Vendor Management Coordinator – Pre-Foreclosure Title

• Recruit new qualified vendors to be added into the database
• Maintain professional relationships with vendors
• Update county coverage area, products and fees
• Review performance and quality of vendors
• Communicate with vendors regarding performance and quality
• Work with vendors to ensure adherence to ServiceLink processes and expectations
• Proficiency using ServiceLink operating systems and internal search engines
• Adhere to company policies and procedures
• Make necessary updates to vendor profiles, as needed
• Update county coverage area, fees, products and base schedule information for vendors, as needed
• Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps
• Monitor vendors for overall performance and counsel, as necessary
• Help seek resolution to any billing/payment inquiry
• Maintain team folders
• Ability to assist vendors with all aspects of their daily work, as needed
• Meet production goals and accuracy requirements
• Follow up for appointment updates and other vendor-related task, as needed
• Answer incoming phone calls
• Work directly with other internal departments, as needed
• Perform all other duties as assigned

Team Member, Closing Agent – Vendor Management

• Maintain and monitor the full vendor order pipeline
• Monitor the team phone queue and accept inbound calls
• Conduct outbound calls to vendors and manage incoming vendor inquiries
• Ensure accurate fee management and proper documentation
• Confirm vendor compliance with operational requirements
• Send proactive reminders to vendors regarding quality standards
• Collaborate with team members to troubleshoot operational challenges
• Provide suggestions for workflow enhancements and best practices

Vendor Operations Associate, Servicing Valuations

Market Manager – Field Services

• Manage a team of employees responsible for reviewing contractor bids and coordinating property preservation activity with investors, insurers and clients.
• Maintain strong focus on daily production (staff outflow) and pipeline management (volume inflow).
• Responsible for contributing to the hiring process, interviewing and disciplinary action.
• Coordinate processes and build strong working relationships across teams.
• Respond to audit and non-compliance issues as discovered and presented by management.
• Assign work to staff when needed.

Manager, Operations, Field Services

• Manage performance towards department goals, providing necessary coaching, training and corrective action when necessary
• Manage property preservation teams including but not limited to exception processing, bid processing, investor/insurer coordination, and first time vacant processing
• Work with supporting groups to assure operational excellence including but not limited to network management office, quality program office, change management office, training
• Be accountable for department profitability
• Work to increase revenue opportunity, control losses, and maintain staffing resources
• Develop and maintain relationships with clients, investors, and vendors
• Handle interviewing, hiring, and disciplinary needs of staff
• Manage time off requests of staff
• Perform all other duties as assigned by management

Supervisor, Preservation Operations – Field Services

• Manage performance towards department goals
• Provide necessary coaching and training
• Develop and maintain relationships with clients
• Conduct interviews and training of staff
• Ensure SLAs are met for property conditions