ServiceLink

Escrow Officer

• Coordinate the closing of files assigned to you within a required timeline and coordinate all aspects involved with the finalizing of the closing process
• Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions
• Ensure that ServiceLink’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports
• Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA
• Secure lender, seller and/or broker approval of loan closing documents
• Confirm closing dates, location, documentation, and funds due at closing with borrowers
• Resolve vendor billing issues
• Conduct bi-weekly meetings with team members and management
• Address inquiries from asset management companies, clients, borrowers, agents and internal staff
• Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered
• Resolve rejected documents
• Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries

Escrow Officer, Default Services – REO

Account Executive

• Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
• Manage and participate in the daily functions of multiple service teams
• Build and maintain employee morale and facilitate employee training
• Review daily all assigned Work in Progress reports to ensure completion of tasks
• Manage workload issues across teams, propose and implement efficiency initiatives

Account Executive, Title Curative – Home Equity & Origination Services

Analyst

• Identify title issues on real estate title products.
• Create and provide a grade sheet that details title issues on the graded title report.
• Run reports to ensure and confirm completion of grading on orders and to provide to clients as needed.
• Address inquiries from the servicer, foreclosure attorney, and internal staff.
• Maintain open communication with management, foreclosure attorney, and servicer.
• Assist with special projects requested by clients, internal teams, or upper management.
• Attend and participate in team meetings.
• All other duties as assigned.

Foreclosure Title Analyst – Default Services, Pre-Foreclosure Title

Client Services Representative

• Be responsible for all aspects of resolving client invoice disputes which may arise from errors in original billing of work orders
• Manage a pipeline of disputes with the ability to research, identify, and correct errors in order for ServiceLink Field Services to receive payments for services rendered
• Work with other teams such as; Vendor Dispute team and the Operational Accounts Receivable team
• Help other team members when you have completed your projects
• Pull reports from invoicing systems including: LoanSphere and IClear
• Perform in-depth research in Internal proprietary, Client (including MSP, FiServe, DLV), and Investor systems (including Yardi/P260, Hometracker, VendorScrape) utilizing contractual documents, business rules, guidelines, etc.
• Compose professional rebuttal to the client alongside any necessary documentation or provide recommendation for an adjustment with documentation to Dispute Resolution Supervisor for review
• Prepare supporting documentation to substantiate the invoice need; utilizing Word, Excel, PowerPoint, etc.
• Call suppliers, city, operational groups, or clients as needed to obtain additional information regarding work performed
• Ensure appropriate documentation and responses are provided in multiple systems
• Maintain 90% or greater audit quality while performing in a high-paced environment including research of up to 30 reviews completed daily
• Manage personal portfolio to ensure no invoice disputes becomes aged
• Responsible to provide trends and findings to the Dispute Resolution Supervisor in order to correct the errors upstream
• Expected to attend regular meetings prepared with agenda items to discuss and areas of opportunity to improve upon
• All other duties as assigned

Client Invoice Dispute Technician, Field Services

Appraiser

• Provide Desktop and Field appraisal reports according to client requirements
• Provide quality Review Appraisals as well as handle Quality Control escalations
• Perform quality control reviews on complex valuation reports
• Troubleshoot, discuss, and independently resolve complex quality control escalations with both field appraisers and lender clients
• Assist on valuation projects

Staff Appraiser – Valuations

Engineer

• Design, script, execute, and analyze load tests; maintain the LoadRunner/VuGen framework; integrate performance gates into pipelines
• Define and own the enterprise performance engineering strategy, methodology, and governance framework across all platforms and engineering squads
• Establish performance testing standards, VuGen scripting guidelines, and test design patterns for distributed, microservices-based, and cloud-native applications
• Serve as the primary technical authority on performance engineering — advising architects, developers, and SREs on non-functional requirements, performance budgets, and capacity planning
• Collaborate with product and engineering leadership to align performance benchmarks with business SLAs and user experience targets
• Architect and implement end-to-end performance test strategies: load testing, stress testing, soak/endurance testing, spike testing, and capacity modeling
• Analyze and interpret key performance indicators: response time (percentile distributions), throughput (TPS/RPS), concurrent user capacity, error rates, and resource utilization

Performance Engineer, Information Technology

Procurement

• Be responsible for the coordination of all ServiceLink title products.
• Review Work In Progress reports to ensure completion.
• Interact with ServiceLink’s vendor panel to ensure that fees, turn times, and service quality are within established SLAs.
• Process orders in accordance with ServiceLink and client requirements.
• Work with vendors as well as staff and other associated outside agencies.

Vendor Management Coordinator – Pre-Foreclosure Title

DevOps Engineer

• Own end-to-end reliability of large-scale, Azure-hosted production systems, ensuring high availability, fault tolerance, and graceful degradation
• Lead hands-on incident troubleshooting, root cause analysis (RCA), and post-incident reviews with actionable follow-ups
• Build and operate resilient, scalable services on Microsoft Azure (AKS, App Services, Functions, Event Hubs, etc.)
• Design and maintain comprehensive observability platforms using Prometheus for metrics, Loki for log aggregation, Tempo for distributed tracing, and Grafana for dashboarding and alerting
• Create automation to eliminate manual operational tasks and reduce Mean Time to Recovery (MTTR)
• Design, develop, and execute performance testing strategies for distributed systems and microservices, including load testing, stress testing, soak testing, and capacity planning
• Integrate AI agents with Azure monitoring stack, CI/CD tooling, and incident management platforms

Site Reliability Engineer, AI & Agentic Systems

Product Manager

• Own client integrations end-to-end, from discovery through implementation.
• Partner cross-functionally to deliver seamless, scalable technical solutions.
• Translate complex business requirements into clear technical designs.
• Drive execution, manage timelines, and ensure successful delivery.
• Communicate progress and insights to clients and executive stakeholders.
• Serve as the primary liaison for client integration projects.
• Lead discovery sessions to define workflows, data exchanges, event triggers, and business rules.
• Write and maintain detailed functional specifications, including revision history, throughout the development lifecycle using input from business stakeholders, partners, engineering, and QA teams.
• Develop and present meaningful project updates, reporting, and dashboards that provide transparency and actionable insights for clients and executive leadership.
• Define system functionality, including workflows, impacts to existing applications, and user navigation.
• Design user interface mockups, visual models, charts, and workflow diagrams to support requirements.
• Facilitate clarification and resolution of functional specification questions throughout the delivery process.
• Ensure functional specifications are accurate, complete, and clearly documented.
• Present functional specifications to internal stakeholders and incorporate feedback.
• Gather business requirements from appropriate stakeholders when formal documentation is not provided.
• Perform other duties as assigned.
• Analyze client integration needs and document API request/response structures, payload definitions, authentication methods, and error handling.
• Create workflow diagrams, event sequences, data mappings, and comprehensive integration specifications.
• Partner with engineering teams to validate integration designs and ensure technical feasibility.
• Ensure engineering teams fully understand requirements, workflows, and integration expectations.
• Develop test cases and acceptance criteria supporting API functionality, workflow logic, and data exchange requirements.
• Support QA efforts including functional validation, defect triage, and retesting.
• Track integration progress and proactively drive delivery to meet committed timelines.
• Coordinate User Acceptance Testing (UAT) with internal operations teams and external clients.
• Prepare UAT scenarios, manage defects, track results, and support issue resolution.
• Assist with go-live readiness activities and provide support through post-implementation stabilization.

Product Owner – Client Integrations, Information Technology

System Administrator

• Administer and support Microsoft Azure services, including virtual machines, storage, networking, and identity integration.
• Manage Azure Active Directory, including user accounts, groups, access controls, and role‑based access.
• Monitor cloud resources to ensure performance, availability, and cost efficiency.
• Support hybrid environments integrating on‑premises infrastructure with Azure services.
• Maintain accurate system documentation and operational procedures.
• Collaborate with IT support, network, security, and application teams to resolve incidents and implement changes.
• Provide Tier 2 / Tier 3 escalation support for complex technical issues.

System Administrator – Information Technology

Business Intelligence Developer

• Analyze client’s business and data requirements and convert them into Microsoft Power BI dashboards and solutions.
• Configure and administer Microsoft Power BI dashboards, reports and datasets.
• Facilitate training sessions on BI tools.
• Work with clients to engage user community and promote platform adoption.
• Serve as a subject matter expert for BI end user solutions, including sharing skills with technically-inclined business users.

Business Intelligence Analyst, Information Technology

• Perform quality control analysis of valuation reports in compliance with regulatory, industry and client requirements
• Contact valuation providers to discuss revisions or obtain status as needed
• Respond to and satisfy issues in a timely and consistent manner with accurate resolution
• Meet daily, weekly, and monthly production goals set forth by management
• Provide feedback to QC management that will improve processes and team productivity

Quality Control Analyst – Valuations

• Recruit Abstract & Notary vendors.
• Be responsible for the creation & maintenance of Abstract & Notary Vendor Profiles.
• Interact with ServiceLink’s vendor panel to manage fees and billing requirements.
• Reconcile Vendor payments in accordance with ServiceLink requirements.
• Work with vendors, as well as staff and other associated outside agencies.