ServiceLink

Accounts Payable

• Be responsible for providing clerical and administrative support to ensure timely preparation and accuracy of vendor reporting.
• Maintain good working relationships with internal teams and vendors.
• Ensure vendor checks are cut and sent daily.
• Research and resolve all vendor inquiries.

Accounts Payable Specialist I, Accounting and Finance

Operations

• Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues.
• Manage vendor timelines, appointments and engagement agreements.
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc.
• Provide suggestions as to assist the team with resolving every day operational challenges.
• Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues.
• Maintain compliance with Independence Guidelines.
• Follow through with established team goals.
• Ensure appropriate escalation paths are followed and timely resolution is accomplished.
• Communication workflow expectations with consumers and vendors.
• Attend and participate in regular department meetings and provide feedback when necessary.
• Responsible to meet department productivity and quality goals.
• Communicate with all stakeholders on a regular basis.
• Perform all other duties as assigned.

Vendor Operations Associate – Valuations

Manager

• Oversee the eClose Department. The eClose Department manages both RON & iPEN processes.
• Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions
• Assess the overall health & performance of the eClose vendor network and work with the team to improve the network’s performance
• Grow & maintain the eClose vendor panel
• Accountable to Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics
• Participate in client audits
• Keep up with industry news that may be related to eClosing and eNotary requirements
• Identify areas for growth and improvement and implement plans to meet those needs
• Address any escalated issues for eClosings
• Ensure the proper adherence to any regulations related to eClose options
• Provide departmental reporting to upper management

Manager, eClose – Home Equity & Origination Services

• Be involved in the implementation, administration, and maintenance of the ServiceLink Auction Online Auction platform by managing key functions to support the online auction programs.
• Conduct quality control checks to ensure that information is displayed accurately on company website based on seller’s property specifications.
• Monitor Inboxes, dashboards and reports in Salesforce to ensure all assets and programs are being represented accurately on the PDP and in system.
• Create ad-hoc reports for management that provide auction data and results of online auction events.
• Extract Seller provided data and photos and add to Salesforce record for web marketing purposes.
• Perform daily/Weekly scrubs against client reporting to ensure inventory data is up to date.
• Proactively identify issues/concerns and report/partner with business counterparts to resolve.

Auction Operations Administrator

Data Scientist

• Conduct research leveraging big data technologies that surface actionable insight that influence analytical solutions roadmap
• Gather and process raw data at scale by using statistical packages like R, and programming language like Python
• Process unstructured data into a form suitable for analysis – and then do the analysis.
• Work with images, text documents and tabular data

Junior Data Science Analyst, Temporary - Information Technology

Administration

• Maintain internal compliance with regulatory guidelines
• Own the Client Exclusion Lists, including managing and auditing the process to ensure that client excluded providers are accurately matched and recorded in the system
• Analyze, interpret and evaluate the background checks for contract vendors, including independent assessment of reports for compliance with established policies and procedures
• Oversee the performance of the Vendor Administration team, including monitoring, training and reporting

Vendor Administration Manager

IT Support

• Install and configure all new PCs and laptops
• Perform hardware and software break / fix work including but not limited to upgrades
• Develop expert understanding of PC hardware, software, internal software and associated technologies
• Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
• Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
• Monitoring the infrastructure to identify/resolve issues
• Respond to escalated end-user issues

IT Technician – ServiceLink Flood

Business Analyst

• Collect, aggregate, and analyze data in numerous dimensions to identify opportunities for success.
• Present findings to senior leadership with proposed solutions, quantified impacts, and timelines for execution.
• Establish repeatable and scalable framework to monitor measures of success weekly, monthly, and quarterly.

Business Analyst – Valuations

Bilingual

• Review and assess appraisal order needs
• Perform call center responsibilities, such as making and taking high volume phone calls
• Coordinate scheduling appraisal appointments within ServiceLink’s operating system
• Meet and exceed daily production goals and quality requirements
• Support all operational teams

Bilingual Scheduler, Valuations

Client Services Representative

• Oversees departmental operations to ensure production efficiency, quality, service, and cost-effective management of resources
• Create Client Operations standards, implement existing procedures
• Resolve complex or operational escalated concerns and ensure the appropriate escalation paths are followed
• Facilitates the relationship between all Clients and the Business Unit while fostering and enhancing Client satisfaction

AVP, Client Services – Valuations

Analyst

• Perform quality control analysis of valuation reports in compliance with regulatory, industry and client requirements
• Contact valuation providers to discuss revisions or obtain status as needed
• Respond to and satisfy issues in a timely and consistent manner with accurate resolution
• Meet daily, weekly, and monthly production goals set forth by management
• Provide feedback to QC management that will improve processes and team productivity

Quality Control Analyst – Valuations

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring that key information and documentation remains current
• Answer phones and respond to customer requests
• Identify, research, and resolve customer issues using the computer system
• Manage and maintain order pipeline
• Track and place customer inquiries in the computer system
• Monitor team mailboxes
• Make outbound phone calls as needed to resolve client inquiries and drive pipeline performance
• Provide customers with product and service information

Client Services Associate – Valuations

• Develop reports and dashboards for all departments within ServiceLink
• Work with business leaders to determine data and reporting needs
• Provide ad hoc reports in a fast-paced environment with very short deadlines
• Develop creative solutions to facilitate decision making within the business
• Analyze client's business and data requirements and convert into reporting solutions
• Troubleshoot data issues and validate result sets
• Recommend and implement process improvements
• Be the SME for BI end user solutions, inclusive of sharing skills with technically inclined business users
• Utilize and master 3rd party tools such as Excel, SSRS, Power BI and SQL Server
• Create and maintain automated reporting services - combining data from various sources to produce reports within Microsoft Reporting Services environment

Senior Business Intelligence Analyst, Information Technology

Account Executive

• Identify, target, and make contact with key stakeholders of potential clients to promote ServiceLink’s products and services
• Assist Executive Officers in the development and presentation of sales programs to prospective clients
• Consistently grow market share and revenue through the acquisition and retention of client business
• Recommend, implement and monitor operational standards and procedures to ensure client satisfaction
• Coordinate and schedule client visits and training
• Attend trade shows and association meetings as needed

Vice President, National Sales Executive

Notary

• Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
• Monitor voice mail and follow up on scheduling orders, as needed
• Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
• Handle a large pipeline of scheduling orders
• Perform quality control check on executed documents
• Shipping executed documents back to our clients
• Enter scheduling appointments, as necessary
• Confirm signing appointment completion via phone and/or email with notaries and customers
• Shipping executed documents to client for countersignature
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Perform all other duties as assigned

Mobile Notary Coordinator – Default Services, Loss Mitigation

Financial Planning and Analysis

• Prepare transaction entries for posting to the general ledger
• Assist with monthly and annual financial close processes
• Complete monthly balance sheet account reconciliations for assigned accounts
• Assist in preparing monthly variance explanations of results
• Assist with internal and external audits to ensure compliance
• Research questions and issues from management and/or business units
• Assist with special, non-routine analysis as required
• Perform all other duties as assigned

Staff Accountant

Human Resources

• Maintain and update HR employee records within the HRIS
• Facilitate all onboarding processes for new hires
• Maintain, update, and distribute the Company-wide organizational charts
• Maintain various HR databases and programs and prepare various reports
• Facilitate the HR new hire orientation presentation and administer new hire paperwork
• Administer I-9 Forms

Human Resources Administrator

Procurement

• Recruit new qualified vendors to be added into the database
• Maintain and update vendor profiles, including county coverage area, products, fees and base schedule information
• Review and monitor vendor performance and quality and counsel as necessary
• Communicate with vendors regarding performance, quality, and billing/payment inquiries
• Assist vendors with ServiceLink applications (EXOS) and mobile apps, including downloads and use
• Meet production goals and accuracy requirements and follow up for appointment updates
• Answer incoming phone calls and work directly with other internal departments
• Maintain team folders and perform all other duties as assigned

Accounts Payable Specialist I, Accounting and Finance

Vendor Operations Associate – Valuations

Manager, eClose – Home Equity & Origination Services

Auction Operations Administrator

Junior Data Science Analyst, Temporary - Information Technology

Vendor Administration Manager

IT Technician – ServiceLink Flood

Business Analyst – Valuations

Bilingual Scheduler, Valuations

AVP, Client Services – Valuations

Quality Control Analyst – Valuations

Client Services Associate – Valuations

Senior Business Intelligence Analyst, Information Technology

Auction Operations Administrator

Vice President, National Sales Executive

Mobile Notary Coordinator – Default Services, Loss Mitigation

Staff Accountant

Human Resources Administrator

Team Member, Closing Agent Vendor Management