ServiceLink

Client Services Representative

• Oversees departmental operations to ensure production efficiency, quality, service, and cost-effective management of resources
• Create Client Operations standards, implement existing procedures
• Resolve complex or operational escalated concerns and ensure the appropriate escalation paths are followed
• Facilitates the relationship between all Clients and the Business Unit while fostering and enhancing Client satisfaction

AVP, Client Services – Valuations

Analyst

• Perform quality control analysis of valuation reports in compliance with regulatory, industry and client requirements
• Contact valuation providers to discuss revisions or obtain status as needed
• Respond to and satisfy issues in a timely and consistent manner with accurate resolution
• Meet daily, weekly, and monthly production goals set forth by management
• Provide feedback to QC management that will improve processes and team productivity

Quality Control Analyst – Valuations

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring that key information and documentation remains current
• Answer phones and respond to customer requests
• Identify, research, and resolve customer issues using the computer system
• Manage and maintain order pipeline
• Track and place customer inquiries in the computer system
• Monitor team mailboxes
• Make outbound phone calls as needed to resolve client inquiries and drive pipeline performance
• Provide customers with product and service information

Client Services Associate – Valuations

• Develop reports and dashboards for all departments within ServiceLink
• Work with business leaders to determine data and reporting needs
• Provide ad hoc reports in a fast-paced environment with very short deadlines
• Develop creative solutions to facilitate decision making within the business
• Analyze client's business and data requirements and convert into reporting solutions
• Troubleshoot data issues and validate result sets
• Recommend and implement process improvements
• Be the SME for BI end user solutions, inclusive of sharing skills with technically inclined business users
• Utilize and master 3rd party tools such as Excel, SSRS, Power BI and SQL Server
• Create and maintain automated reporting services - combining data from various sources to produce reports within Microsoft Reporting Services environment

Senior Business Intelligence Analyst, Information Technology

Operations

• Be involved in the implementation, administration, and maintenance of the ServiceLink Auction Online Auction platform by managing key functions to support the online auction programs.
• Conduct quality control checks to ensure that information is displayed accurately on company website based on seller’s property specifications.
• Monitor Inboxes, dashboards and reports in Salesforce to ensure all assets and programs are being represented accurately on the PDP and in system.
• Create ad-hoc reports for management that provide auction data and results of online auction events.
• Extract Seller provided data and photos and add to Salesforce record for web marketing purposes.
• Perform daily/Weekly scrubs against client reporting to ensure inventory data is up to date.
• Proactively identify issues/concerns and report/partner with business counterparts to resolve.

Auction Operations Administrator

Account Executive

• Identify, target, and make contact with key stakeholders of potential clients to promote ServiceLink’s products and services
• Assist Executive Officers in the development and presentation of sales programs to prospective clients
• Consistently grow market share and revenue through the acquisition and retention of client business
• Recommend, implement and monitor operational standards and procedures to ensure client satisfaction
• Coordinate and schedule client visits and training
• Attend trade shows and association meetings as needed

Vice President, National Sales Executive

Notary

• Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
• Monitor voice mail and follow up on scheduling orders, as needed
• Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
• Handle a large pipeline of scheduling orders
• Perform quality control check on executed documents
• Shipping executed documents back to our clients
• Enter scheduling appointments, as necessary
• Confirm signing appointment completion via phone and/or email with notaries and customers
• Shipping executed documents to client for countersignature
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Perform all other duties as assigned

Mobile Notary Coordinator – Default Services, Loss Mitigation

Financial Planning and Analysis

• Prepare transaction entries for posting to the general ledger
• Assist with monthly and annual financial close processes
• Complete monthly balance sheet account reconciliations for assigned accounts
• Assist in preparing monthly variance explanations of results
• Assist with internal and external audits to ensure compliance
• Research questions and issues from management and/or business units
• Assist with special, non-routine analysis as required
• Perform all other duties as assigned

Staff Accountant

Human Resources

• Maintain and update HR employee records within the HRIS
• Facilitate all onboarding processes for new hires
• Maintain, update, and distribute the Company-wide organizational charts
• Maintain various HR databases and programs and prepare various reports
• Facilitate the HR new hire orientation presentation and administer new hire paperwork
• Administer I-9 Forms

Human Resources Administrator

Procurement

• Recruit new qualified vendors to be added into the database
• Maintain and update vendor profiles, including county coverage area, products, fees and base schedule information
• Review and monitor vendor performance and quality and counsel as necessary
• Communicate with vendors regarding performance, quality, and billing/payment inquiries
• Assist vendors with ServiceLink applications (EXOS) and mobile apps, including downloads and use
• Meet production goals and accuracy requirements and follow up for appointment updates
• Answer incoming phone calls and work directly with other internal departments
• Maintain team folders and perform all other duties as assigned