ServiceLink

System Administrator

• Administer and support Microsoft Azure services, including virtual machines, storage, networking, and identity integration.
• Manage Azure Active Directory, including user accounts, groups, access controls, and role‑based access.
• Monitor cloud resources to ensure performance, availability, and cost efficiency.
• Support hybrid environments integrating on‑premises infrastructure with Azure services.
• Maintain accurate system documentation and operational procedures.
• Collaborate with IT support, network, security, and application teams to resolve incidents and implement changes.
• Provide Tier 2 / Tier 3 escalation support for complex technical issues.

System Administrator – Information Technology

Business Intelligence Developer

• Analyze client’s business and data requirements and convert them into Microsoft Power BI dashboards and solutions.
• Configure and administer Microsoft Power BI dashboards, reports and datasets.
• Facilitate training sessions on BI tools.
• Work with clients to engage user community and promote platform adoption.
• Serve as a subject matter expert for BI end user solutions, including sharing skills with technically-inclined business users.

Business Intelligence Analyst, Information Technology

Analyst

• Perform quality control analysis of valuation reports in compliance with regulatory, industry and client requirements
• Contact valuation providers to discuss revisions or obtain status as needed
• Respond to and satisfy issues in a timely and consistent manner with accurate resolution
• Meet daily, weekly, and monthly production goals set forth by management
• Provide feedback to QC management that will improve processes and team productivity

Quality Control Analyst – Valuations

Procurement

• Recruit Abstract & Notary vendors.
• Be responsible for the creation & maintenance of Abstract & Notary Vendor Profiles.
• Interact with ServiceLink’s vendor panel to manage fees and billing requirements.
• Reconcile Vendor payments in accordance with ServiceLink requirements.
• Work with vendors, as well as staff and other associated outside agencies.

Vendor Management Coordinator – Pre-Foreclosure Title

Notary

• Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
• Monitor voice mail and follow up on scheduling orders, as needed
• Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
• Handle a large pipeline of scheduling orders
• Perform quality control check on executed documents
• Shipping executed documents back to our clients

Mobile Notary Coordinator – Loss Mitigation

Operations

• Assist with specific Operations processes & Projects under the Agency Sale Team departments.
• Assist with New Orders, Publication, Typesetting, Cancellations, & Sales duties as assigned.
• Assist the business unit managers with various projects, both short and long term, which includes managing and tracking.
• Maintain open communication with all levels of staff relative to the project at hand.
• Be a contact for client issue escalation from time to time, as needed.
• Effectively provides regular reporting verbal and or written to manager, communicating status of projects, turn times and challenges.
• Address inquiries and feedback from internal staff and clients, as needed, professionally and in a timely manner.
• Process and track orders
• Validate documentation
• Manage work queues and SLAs
• Coordinate projects
• Resolve operational issues
• Perform all other duties as assigned

Operations & Projects Coordinator

• Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues
• Manage vendor timelines, appointments and engagement agreements
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc.
• Provide suggestions as to assist the team with resolving everyday operational challenges
• Serve as a primary administrative contact for internal stakeholders and external vendors
• Follow process guidelines for maintaining daily orders
• Execute manual workflows tied to reporting cycles (daily, weekly, monthly deliverables)
• Maintain compliance with Independence Guidelines
• Ensure appropriate escalation paths are followed and timely resolution is accomplished
• Communication workflow expectations with consumers, clients and vendors

Vendor Operations Support Team Member

• Recruit Abstract & Notary vendors
• Be responsible for the creation & maintenance of Abstract & Notary Vendor Profiles
• Interact with ServiceLink’s vendor panel to manage fees and billing requirements
• Reconcile Vendor payments in accordance with ServiceLink requirements
• Work with vendors, as well as staff and other associated outside agencies

Title Abstract Vendor Management Coordinator – Pre-Foreclosure

Account Executive

• Identify, target, and make contact with key stakeholders of potential clients to promote ServiceLink’s products and services
• Assist Executive Officers in the development and presentation of sales programs to prospective clients
• Consistently grow market share and revenue through the acquisition and retention of client business
• Recommend, implement and monitor operational standards and procedures to ensure client satisfaction
• Coordinate and schedule client visits and training
• Attend trade shows and association meetings as needed

National Sales Executive, Origination Valuations

• Identify title issues on real estate title products.
• Create and provide a grade sheet that details title issues on the graded title report.
• Review recorded documents for accuracy.
• Address inquiries from the servicer and internal staff.
• Maintain open communication with management and servicer.
• Attend and participate in team meetings.
• All other duties as assigned.

Loan Modification Solutions Title Analyst, Default Services – Loss Mitigation

• Manage a team of employees responsible for reviewing contractor bids and coordinating property preservation activity with investors, insurers and clients.
• Maintain strong focus on daily production (staff outflow) and pipeline management (volume inflow).
• Responsible for contributing to the hiring process, interviewing and disciplinary action.
• Coordinate processes and build strong working relationships across teams.
• Respond to audit and non-compliance issues as discovered and presented by management.
• Assign work to staff when needed.

Manager, Operations, Field Services

• Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
• Manage and participate in the daily functions of multiple service teams
• Build and maintain employee morale and facilitate employee training
• Review daily all assigned Work in Progress reports to ensure completion of tasks
• Manage workload issues across teams, proposes and implements efficiency initiatives

Account Executive – Title & Closing Operations, Home Equity & Originations Services

• Manage workloads for and participate in the daily functions of multiple title/closing operations teams for a client and/or multiple clients
• Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties
• Develop and maintain title/closing services policies and procedures
• Conduct staff meetings to convey operational issues
• Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions

Manager, Originations Title & Closing Operations

Business Intelligence Analyst

• Support the migration of legacy SSRS reports to a data lake-centric analytics architecture
• Analyze existing SSRS report logic, stored procedures, datasets, and dependencies
• Re-create report logic using SQL, data lake structures, and modern semantic models
• Design and implement semantic layers (Power BI datasets, tabular models, or equivalent) optimized for reuse and performance
• Assist with data model normalization, star schema design, and metric standardization
• Validate migrated reports and datasets for data accuracy, performance, and completeness
• Document source-to-target mappings, transformation logic, and modeling standards
• Collaborate primarily with BI engineers and architects; limited to no direct business user interaction
• Gain hands-on experience with enterprise BI modernization initiatives
• Apply academic knowledge to large-scale, real-world data systems

Business Intelligence Intern, Information Technology

Customer Support

• Answer customer phone calls, chats, and emails
• Preform quality control reviews and training
• Review and resolve escalations while adhering to Client required notification policies
• Support process improvement to ensure efficient, scalable, and trackable processes