Product Owner – Client Integrations, Information Technology

ServiceLink

Product Owner leading client integrations at ServiceLink. Collaborating across teams to translate business needs into scalable software solutions in Plano, TX.

Posted 6/13/2026full-timePlano • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Own client integrations end-to-end, from discovery through implementation.
Partner cross-functionally to deliver seamless, scalable technical solutions.
Translate complex business requirements into clear technical designs.
Drive execution, manage timelines, and ensure successful delivery.
Communicate progress and insights to clients and executive stakeholders.
Serve as the primary liaison for client integration projects.
Lead discovery sessions to define workflows, data exchanges, event triggers, and business rules.
Write and maintain detailed functional specifications, including revision history, throughout the development lifecycle using input from business stakeholders, partners, engineering, and QA teams.
Develop and present meaningful project updates, reporting, and dashboards that provide transparency and actionable insights for clients and executive leadership.
Define system functionality, including workflows, impacts to existing applications, and user navigation.
Design user interface mockups, visual models, charts, and workflow diagrams to support requirements.
Facilitate clarification and resolution of functional specification questions throughout the delivery process.
Ensure functional specifications are accurate, complete, and clearly documented.
Present functional specifications to internal stakeholders and incorporate feedback.
Gather business requirements from appropriate stakeholders when formal documentation is not provided.
Perform other duties as assigned.
Analyze client integration needs and document API request/response structures, payload definitions, authentication methods, and error handling.
Create workflow diagrams, event sequences, data mappings, and comprehensive integration specifications.
Partner with engineering teams to validate integration designs and ensure technical feasibility.
Ensure engineering teams fully understand requirements, workflows, and integration expectations.
Develop test cases and acceptance criteria supporting API functionality, workflow logic, and data exchange requirements.
Support QA efforts including functional validation, defect triage, and retesting.
Track integration progress and proactively drive delivery to meet committed timelines.
Coordinate User Acceptance Testing (UAT) with internal operations teams and external clients.
Prepare UAT scenarios, manage defects, track results, and support issue resolution.
Assist with go-live readiness activities and provide support through post-implementation stabilization.

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent work experience.
5 years of experience as a Product Owner, Business Analyst, Integration Analyst, or similar role.
Strong analytical skills; strong attention to detail.
Strong verbal and excellent written communication skills.
Ability to deliver clear and concise project updates, status reporting, and dashboards to clients and executive stakeholders.
Strong project management and time management skills.
Ability to solve problems across domains (business, functional, technical, and operational).
Demonstrated ability to create and maintain large sets of documentation.
Experience working with APIs (REST, SOAP, or similar), including understanding payloads, authentication, error handling, and status codes.
Experience supporting system integrations, workflow-driven platforms, or data‑exchange projects.
Ability to work on-site Tuesday–Thursday in Plano, TX.
Strong organizational skills and ability to manage multiple concurrent workstreams.
Effective in a fast-paced environment.
Self-starter/motivator.
Ability to multi-task.
Must be authorized to work in the U.S. without company sponsorship.

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Life insurance
401(k) plans
Employee Stock Purchase Plan
Paid vacation and sick time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIRESTSOAPdata mappingworkflow designfunctional specificationstest casesacceptance criteriaUATintegration specifications

Soft Skills

analytical skillsattention to detailverbal communicationwritten communicationproject managementtime managementproblem-solvingorganizational skillsself-startermulti-tasking