Escrow Officer, Default Services – REO

ServiceLink

Escrow Officer coordinating closing files and preparing documentation as part of mortgage services company. Ensuring timely closings and managing client communications for accurate closing processes.

Posted 7/24/2026full-timeIrvine • California • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating closing processes, ensuring accuracy in closing documents, and maintaining compliance with state requirements. Proficient in managing multiple tasks while delivering exceptional customer service and communication.

Highest-signal resume keywords

Escrow Officer ExperienceClosing CoordinationReal Estate Title KnowledgeMicrosoft Software ProficiencyCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Closing Document PreparationDeed PreparationLoan Closing ProcessVendor Billing ResolutionWork-in-Progress Monitoring

Soft Skills

Good CommunicationCustomer Service

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Mortgage Loan DepartmentTitle Commitment ReviewClosing Process CoordinationVendor ManagementClient Inquiries

About the role

Key responsibilities & impact

Coordinate the closing of files assigned to you within a required timeline and coordinate all aspects involved with the finalizing of the closing process
Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions
Ensure that ServiceLink’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports
Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA
Secure lender, seller and/or broker approval of loan closing documents
Confirm closing dates, location, documentation, and funds due at closing with borrowers
Resolve vendor billing issues
Conduct bi-weekly meetings with team members and management
Address inquiries from asset management companies, clients, borrowers, agents and internal staff
Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered
Resolve rejected documents
Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries

Requirements

What you’ll need

High School diploma or equivalent required
Prior experience as an Escrow Officer or a Closing Coordinator
Practical work experience within the mortgage loan department of a lending institution
Working knowledge of real estate titles
Prior experience with deed preparation and closings
Must be able to use and have advanced computer skills and be proficient in Microsoft software products
Ability to handle multiple tasks simultaneously
Demonstrate good communication
Good customer service skills

Benefits

Comp & perks

Health, vision, dental and life insurance
401(k) plans
Employee Stock Purchase Plan
Paid vacation and sick time