Client Invoice Dispute Technician, Field Services

ServiceLink

Client Invoice Dispute Technician resolving invoice disputes for ServiceLink, a leading mortgage services provider. Managing pipelines, collaborating with teams, and ensuring audit quality in a fast-paced environment.

Posted 7/16/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client invoice disputes, utilizing strong communication and organizational skills to ensure timely resolution and maintain high audit quality. Proficient in Microsoft applications and capable of conducting in-depth research across various systems to support dispute resolution.

Highest-signal resume keywords

Invoice Dispute ResolutionMicrosoft Applications ProficiencyIn-Depth Research SkillsStrong Communication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Invoice Dispute ManagementResearch SkillsBasic Mathematical SkillsDocumentation PreparationData Analysis

Soft Skills

MultitaskingOrganizationSelf-StarterTeam CollaborationProfessional Communication

Tools & Technologies

LoanSphereIClearYardi/P260HometrackerVendorScrapeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointOutlookWindows

Industry Keywords

MortgageConstructionClient SystemsInvestor GuidelinesOperational Accounts Receivable

About the role

Key responsibilities & impact

Be responsible for all aspects of resolving client invoice disputes which may arise from errors in original billing of work orders
Manage a pipeline of disputes with the ability to research, identify, and correct errors in order for ServiceLink Field Services to receive payments for services rendered
Work with other teams such as; Vendor Dispute team and the Operational Accounts Receivable team
Help other team members when you have completed your projects
Pull reports from invoicing systems including: LoanSphere and IClear
Perform in-depth research in Internal proprietary, Client (including MSP, FiServe, DLV), and Investor systems (including Yardi/P260, Hometracker, VendorScrape) utilizing contractual documents, business rules, guidelines, etc.
Compose professional rebuttal to the client alongside any necessary documentation or provide recommendation for an adjustment with documentation to Dispute Resolution Supervisor for review
Prepare supporting documentation to substantiate the invoice need; utilizing Word, Excel, PowerPoint, etc.
Call suppliers, city, operational groups, or clients as needed to obtain additional information regarding work performed
Ensure appropriate documentation and responses are provided in multiple systems
Maintain 90% or greater audit quality while performing in a high-paced environment including research of up to 30 reviews completed daily
Manage personal portfolio to ensure no invoice disputes becomes aged
Responsible to provide trends and findings to the Dispute Resolution Supervisor in order to correct the errors upstream
Expected to attend regular meetings prepared with agenda items to discuss and areas of opportunity to improve upon
All other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent required; plus 4 years of related experience (such as mortgage, construction, research, etc.) Or related college degree; plus 2 years of related experience (such as mortgage, construction, research, etc.)
Must have proven experience with Microsoft applications (Outlook, Windows, Word and Excel) and a strong computer background with the ability to learn in-house based software applications
Strong skill sets related to vocabulary and professional communications skills, multitasking, organization and attention to detail
Must be a self-starter and able to work in both an independent and team oriented environment
Ability to work independently and effectively within time constraints in a deadline driven and fast paced environment
Able to confidentially and effectively interact with multiple departments and vendor/supplier network at all levels both verbally and written
Must have strong communication skills
Basic mathematical skills required
Knowledge of investor guidelines is preferred.

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Life insurance
401(k) plans
Employee Stock Purchase Plan
Paid vacation
Paid sick time