Customer Service Representative

ServiceLink

Customer Service Representative at ServiceLink handling inquiries related to auction processes through phone, chat, and email. Ensuring quality control and process improvement in customer support.

Posted 4/23/2026full-timeIrvine • California • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Answer customer phone calls, chats, and emails
Preform quality control reviews and training
Review and resolve escalations while adhering to Client required notification policies
Support process improvement to ensure efficient, scalable, and trackable processes

Requirements

What you’ll need

High School Diploma or equivalent required; Bachelor’s degree preferred
Minimum 2-4 years of relevant industry experience
Ability to communicate clearly and professionally, both verbally and in writing
Willing to travel as necessary to support internal and external needs
Must be able to multi-task, managed time effectively while maintaining attention to detail
Proficient in Microsoft Office products with an emphasis on Excel, Word, Outlook

Benefits

Comp & perks

Health, vision, dental and life insurance
401(k) plans
Employee Stock Purchase Plan
Paid vacation and sick time

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quality controlprocess improvementcustomer service

Soft Skills

communicationmulti-taskingtime managementattention to detail

Certifications

High School DiplomaBachelor’s degree