Sentry

Full-stack Engineer

• Engage in the design, development, and implementation of new and existing programs or solutions.
• Demonstrate ownership over the quality of assigned tasks, preparing test scripts and conducting tests on both new and existing solutions.
• Engage in team delivery functions such as design reviews, code reviews, and scrum meetings.
• Complete assigned tasks on time while adhering to established software development practices.

Software Engineer – Hybrid Work Model

Project Manager

• Deliver department level projects or assists with cross-department projects or portions of portfolio level initiatives, typically involving multiple teams across IT functions or business areas.
• Facilitate communication, problem-solving and negotiation across teams, while collaborating at the manager to director level to ensure stakeholder and general project alignment.
• Lead core project delivery activities such as planning, schedule management and project risk management including contributing ideas and content such as solutions, risks, issues, and other project related artifacts.
• Provide financial tracking and cost management support for department level projects.
• Promote collaborative partnerships across the core project team, vendors, and impacted business areas ensuring common direction and delivery tactics.

Customer Support

• Take customer service skills to the next level
• Ensures a quality customer experience by reducing friction points
• Listens to and assesses customer needs to take appropriate action
• Builds positive relationships and creates customer confidence
• Provides timely customer service meeting or exceeding specified service standards
• Receives a high volume of telephone calls for assigned line of business
• Provides upfront assistance to our insureds and customers in need of service
• Navigates multiple systems and technologies to provide and gather information
• Records and files provided information from each call and/or electronic request
• Researches and identifies contact center problems and issues
• May assist with handling issues and communicating updates to peers and management
• Escalates more complex issues as needed
• Reports trends, issues and feedback learned from customer interactions to support continuous improvement

Customer Service Representative

Data Scientist

• Help define a repeatable DS operating model, including roadmapping, stakeholder engagement, and delivery standards
• Develop and deploy models that influence product and business decisions (e.g., adoption, customer intelligence, lead scoring, impact measurement)
• Partner with GTM, Product, and Finance to embed models into real workflows, not just dashboards
• Provide technical leadership and raise the bar for data science at Sentry
• Work with Data Engineering to ensure reliable production deployment
• Strengthen the foundations that make experimentation and learning faster over time

Senior Data Scientist

Claims Specialist

• Provides prompt property claim investigation, evaluation and settlement or denial of claims with highly complex exposures
• Verify coverages and perform coverage investigations by gathering pertinent information
• Investigate losses and negotiate claims settlements with claimants and their legal representative within assigned authority limits
• Manage investigative process by taking recorded statements, obtaining investigative reports, evaluating damages or eligibility for benefits, and determining legal responsibility
• Prepare and present claims for discussion among the commercial claim leadership team as part of Sentry’s collaborative escalation process
• Maintain accurate documentation of investigative facts and decisions that occur during the investigation, evaluation, or resolution processes.
• Assist the claims team with training and providing technical claims knowledge

Claims Representative Specialist – Commercial Property

Sales

• Meet with customers to explore upcoming projects
• Develop estimates, plans, and detailed scopes of work
• Present clear, confident proposals
• Earn the signed contract through professionalism and follow-through
• Build and maintain relationships with existing clients.
• Develop and implement sales strategies to grow our industrial and construction business.
• Identify and pursue new clients and business opportunities.
• Create detailed financial estimates of proposed projects.
• Prepare and deliver sales presentations and proposals.
• Provide timely responses to customer emails, phone calls, etc.
• Stay informed about market trends and competitors.

Electrical, Controls Salesman

• Drive technical strategy and roadmap
• Solve complex performance and scalability challenges
• Champion product quality and user experience
• Mentor and elevate others

Staff Software Engineer – Issue Workflow

• Drive technical strategy and roadmap. Partner with engineering leadership, product, and design to shape the multi-quarter technical vision for Issue Workflow platform vision.
• Solve complex performance and scalability challenges.
• Champion product quality and user experience. Build features that don't just work—they delight.
• Mentor and elevate others. You've helped engineers grow their skills.

Staff Software Engineer, Issue Workflow

• Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land-based off road or specialty vehicles. • Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair/total loss decisions that adhere to state specific thresholds. • Conduct and review valuations through company approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles. • Adhere to state-specific compliance including completion and submission of required forms, taxes, and fees. • Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits. • Explain procedures and denials to claimants where coverage does not exist. • Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations. • Document all decisions, correspondence, reports, and discussions that occur during the claim handling process. • Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses. • Obtain and maintain state adjuster and appraiser licensing as required.

Claims Representative – Total Loss

Product Analyst

• Gather, analyze, and define technical product requirements
• Assess and interpret customer needs and requirements for complex new features and/or defects
• Ensure requirements traceability to product strategy
• Ensure thorough test plans are executed for your assigned features, and coordinate across teams to complete end-to-end product validation
• Understand the big picture and take ownership of overall acceptance criteria
• Develop training and change management plans to promote user adoption and ensure smooth transition of our users and business units to new technology
• Lead agile teams and manage small projects taking accountability for high quality project deliverables and achieving overall objectives on time and within budget

Senior IT Product Analyst

• Expand EAP's ability to deliver data at world-class speed and reliability.
• Architect and automate services and systems to scale reliably under growing demand.
• Make architectural trade-offs that balance product requirements with engineering constraints.
• Maintain and grow the team's code quality initiatives by regularly reviewing code and contributing to design decisions.
• Lead design and discussions around deliverables the team is working towards.
• Improve the maintainability and developer experience of the codebases EAP owns.

Senior Software Engineer, Analytics Platform

Engineering Manager

• Lead and develop a team of engineers who build and maintain Sentry's highest-trafficked product surfaces: issue details, issue search, and alerts
• Provide technical and product guidance, staying hands-on enough to review code, contribute to architecture discussions, and unblock engineers on complex problems
• Define team direction and deliverables, remove blockers, and resolve conflicts
• Talk to Sentry's customers to deeply understand how they use the product and where their pain points are
• Set clear plans, delegate effectively, and keep execution on track

Engineering Manager, Issue Workflow

Program Manager

• Partner with the CTO and senior EPD leaders to turn priorities into clear measurable plans across teams
• Drive sequencing, milestones, and decisions while ensuring leadership has reliable visibility into progress and tradeoffs
• Define the charter and operating model for TPM at Sentry and how the team partners across EPD
• Immediately start hiring and developing a high-performing TPM org with strong standards for ownership and execution
• Establish metrics and dashboards that reflect delivery health, risk, and roadmap confidence
• Improve visibility into resourcing, constraints, and cross-team dependencies so leaders can align investment to the highest priorities
• Surface risks and bottlenecks early, drive tradeoffs when priorities compete, and keep execution focused as plans shift

Head of Technical Program Management

• Architect and build the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy.
• Design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts.
• Lead technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure.
• Establish billing-specific engineering standards across Sentry—defining patterns for usage tracking, financial data modeling, and audit logging that other teams can adopt

Staff Software Engineer, Billing

• Architect and build the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy.
• Design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts, enabling product and sales teams to experiment rapidly while maintaining revenue accuracy and reduced time-to-market for new products.
• Lead technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure.
• Establish billing-specific engineering standards across Sentry—defining patterns for usage tracking, financial data modeling, and audit logging that other teams can adopt