Sentry

Full-stack Engineer

• Design, build, and operate globally distributed, horizontally scalable infrastructure to reliably ingest mission-critical data from customer applications
• Collaborate within the *Client Infrastructure* team to continuously improve and evolve our data processing pipeline and the services supporting Sentry's scale
• Solve intricate problems related to distributed systems, performance optimization, and high-throughput data processing
• Leverage multiple programming languages and technologies (primarily Rust, alongside Python) to address critical system-level challenges
• Partner with Infrastructure and Operations teams to architect and implement solutions designed to handle over a billion events daily
• Ensure the correctness and maintainability of your work through comprehensive unit and integration testing, complemented by clear documentation for colleagues and customers
• Contribute to the stability and operational health of our services by participating in an on-call rotation

Software Engineer, Ingest

Account Executive

• Selling Dairyland and Harley Davidson products to meet growth, retention, profit and sales objectives
• Promote Dairyland and Harley Davidson Insurance Services product and services to customers
• Understanding of specific company products
• Answer inbound customer inquiries on coverage limits, deductibles, etc.
• Provide quotes and bind coverage for customers in a timely fashion

Licensed Direct Sales Representative – P&C

Claims Specialist

• Verify historic coverage, if needed, and investigate long-tail losses.
• Evaluate damages, determine liability and set reserves.
• Work with selected defense counsel and co-carriers in the investigation and preparation of the defense.
• Detect potential problems or trends and refer to appropriate level for resolution.
• Determine if contribution and subrogation potential exists and take necessary steps.
• Accurately document claims files, capturing and updating relevant data.
• Evaluate, negotiate settlements and pay claims within assigned authority limits.

Claims Specialist – Latent Construction Defect and Environmental

Operations

• Provide operational and administrative services to the underwriting teams
• Triage and complete tasks for internal and external customers
• Work with Underwriting Support Specialists to complete new business and renewal submissions within our policy system
• Verify and review information for accuracy along with required additional information as needed
• Respond to service questions by investigating and handling problems and/or service issues to a satisfactory resolution
• Perform other related job duties as needed

Senior Operations Technician – Commercial Lines

• Optimize and scale Sentry’s delivery process, ensuring engineers can ship high-quality code quickly and confidently.
• Learn from our retrospectives and create tooling and process change to help developers avoid outages in the future.
• Develop deployment processes and tools to ensure our software gets to customers safely and efficiently.
• Improve onboarding by automating setup tasks, introducing engineers to key tools and processes, and accelerating their first successful deployment.
• Define and monitor key delivery metrics, and respond to any major degradation or anomalies in service.

Senior Software Engineer, Developer Infrastructure

Engineering Manager

• Lead a globally distributed team working on one of the most foundational systems at Sentry
• Nurture and grow engineers at different levels, providing support through coaching, mentorship, and career development
• Foster an inclusive, high-performing team culture focused on ownership, learning, and delivery
• Drive the evolution of Sentry's event streaming platform, contributing to system architecture and owning key technical decisions
• Collaborate with product engineering teams to build scalable APIs and developer-friendly primitives that abstract away the complexity of streaming infrastructure
• Own the reliability, performance, and delivery of the team's roadmap while fostering a culture of technical excellence and collaboration

Engineering Manager, Event Streaming

• Design, build, and operate components of our Streaming Platform, including Kafka, the streaming runtime, high-level APIs, and developer-facing abstractions.
• Implement resilient, high-throughput stream processing systems that handle unbounded datasets with strong correctness guarantees (delivery, checkpointing, watermarking, and more).
• Build scalable automation and control plane for Kafka fleet management and improve efficiency.
• Partner with product engineers to ensure our abstractions enable fast, reliable, and consistent ingestion pipelines.
• Improve observability, monitoring, and failover for mission-critical real-time systems.

Senior Software Engineer, Streaming Platform

Product Manager

• Develop and leverage expert knowledge of Personal Lines Nonstandard Auto products
• Maximize opportunity for success in assigned region
• Develop and implement product plans to meet annual goals
• Take responsibility for profit and loss results
• Execute strategic plans for product risk appetite and market entry
• Develop coverage solutions, pricing improvements, and contract language
• Collaborate with business partners to drive changes to systems/business practices
• Ensure regulatory compliance for products with staff responsible for compliance and filings

State Product Manager – Nonstandard Auto

Customer Support

• Translate verbally phone conversations and rewrite documents in both English and Spanish
• Participate on phone calls between Sentry and Claimants
• Interpret various dialect meanings while translating verbally or in written form
• Provide translation services to all Sentry offices
• Translate a high volume of calls daily
• Provide a high quality of customer service for internal and external customers

Customer Service Representative – Translator

Solutions Engineer

• Understand customers' pain points and translate into implementation and onboarding plans
• Develop best practices and educational offerings around error and performance management
• Act as a trusted advisor and subject-matter expert for customers
• Provide workshop-level interaction to customers
• Work cross-functionally to provide feedback to product and development teams

Senior Solutions Engineer

Underwriter

• The Territory Underwriting Specialist will be responsible for agent and broker relationships.
• Solicit accounts through select agents and brokers
• Evaluate, underwrite, and price prospective accounts to select independent agents
• Serve as the primary contact with assigned agents and brokers
• Provide comprehensive sales expertise to increase production through agency channels
• Work with assigned agents and brokers on the coordinating of resolutions
• Solicit accounts through appointed commercial lines independent agents and/or selected agents/brokers, or in response to inquiries from prospective clients, or referrals.
• Analyze quality and quantity of risks underwritten and manages a book of business within their current authority levels.
• Initiate and implement market development programs designed to support and enhance market segmentation, penetration, sales and profitability.
• Evaluates prospective accounts and independent agencies to determine their acceptability and works closely with management, Underwriting, Loss Control and Claims in determination of acceptability of the risk and the services needed.
• Develop and maintain relationship/services, procedures and contacts for assigned business products accounts and agencies.
• Promote Sentry products and services to existing and potential customers.

Territory Underwriting Specialist

• Drive efficient PIP claim resolutions by investigating, evaluating, and settling auto insurance claims for medical coverage and compliance with state laws
• Verifying that coverage exists
• Investigating and gathering information about injuries from auto accidents
• Determining qualification for benefits
• Documenting all decisions, correspondences, reports and discussions
• Assisting with litigation support including depositions and interrogatories

Claims Representative II – PIP

• Design systems that scale with company growth, balancing reliability, performance, and cost.
• Build platform services and interfaces that enable self-service workflows for engineering teams.
• Collaborate with other engineering teams to enhance solutions tailored to their needs.
• Provide comprehensive documentation, training, and support for effective adoption tools.
• Continuously assess and enhance capabilities based on user feedback and emerging technologies.
• Monitor and troubleshoot issues to maintain solution availability.

Senior Software Engineer, Infrastructure

• Build, manage, and expand a healthy sales pipeline across assigned territories and accounts
• Lead consultative discovery, qualify opportunities, articulate value, and close deals
• Establish strong relationships with engineering, SRE, product, procurement, and executive stakeholders
• Deliver thoughtful, technically accurate demos that showcase how Sentry solves real developer problems
• Work hands-on with prospects through proofs-of-concept, trials, and technical evaluations

Technical Account Executive

• Ensures a quality customer experience by reducing friction points
• Listens to and assesses customer needs
• Builds positive relationships and creates customer confidence
• Provides timely customer service meeting or exceeding specified service standards
• Receives a high volume of telephone calls for assigned line of business
• Locates, provides or obtains information or documentation
• Answers questions, routes or transfers calls as appropriate
• Enters data to begin a claim
• Researches and identifies contact center problems
• Reports trends, issues and feedback learned from customer interactions