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Claims Representative – Entry Level
SentryClaims Representative Entry Level at Sentry handling real auto claims with hands-on training and customer support. Based out of Nashville, TN, El Paso, TX, or Davenport, IA in a hybrid work model.
About the role
Key responsibilities & impact- Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
- Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence
- Build knowledge to evaluate claims exposure appropriately, establishing timely reserves
- Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim
- Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience
- Previous insurance related and/or customer service experience is preferred
- Ability to professionally communicate verbally and in writing
- Ability to exercise effective time management skills
- Shows technological aptitude
- Ability to travel as necessary to satisfactorily complete job responsibilities
Benefits
Comp & perks- flexibility through a scheduled Hybrid work model
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
ATS Keywords
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Soft Skills
empathyeffective communicationtime managementinvestigative skills