Customer Service Representative

Sentry

Customer Service Representative at Sentry handling inquiries and providing assistance to insureds. Ensuring quality experience and building customer relationships in a fast-paced environment.

Posted 5/11/2026full-timeFreeport • Illinois, North Carolina, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $24 per hourWebsite

About the role

Key responsibilities & impact

Ensure quality customer experience by minimizing friction points
Listen and assess customer needs to take appropriate actions
Build positive relationships and customer confidence
Provide timely customer service meeting specified standards
Handle a high volume of calls and assist insureds and customers
Navigate systems to provide and gather information
Document actions taken during customer interactions
Research contact center issues and assist with solutions
Report trends and feedback for continuous improvement

Requirements

What you’ll need

High school diploma
Proficiency in Spanish preferred, but not required
Good human relations skills for customer dealings
Effective verbal and written communication skills
Computer usage and software proficiency (Excel, Word)
Ability to navigate multiple software for service resolution
Reliable attendance and availability for nights, weekends, holidays
Basic critical thinking, creativity, and problem-solving skills

Benefits

Comp & perks

Scheduled Hybrid work model (Monday and Friday work from home, Tuesday-Thursday in-office)
In-office workspace and home office materials provided
Meal Subsidy for in-office associates
401(K) plan with dollar for dollar match
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Employee Assistance programs
Sentry Foundation gift matching program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

computer usagesoftware proficiencyExcelWordproblem-solvingcritical thinking

Soft Skills

customer experiencehuman relationsverbal communicationwritten communicationcreativityreliabilityavailability

Certifications

high school diploma