Semperis

Customer Success Manager

• Scale success programs for SMB customers across the Central Time Zone and deliver an exceptional customer journey.
• Ensure customers' success and satisfaction with Semperis products and support them every step of the way.
• Onboard new customers and ensure smooth, successful implementation of solutions.
• Design success plans throughout customer lifecycle from onboarding through upsell, cross-sell, and renewal to reach business objectives and operational cyber-security goals.
• Achieve and report on customer health, satisfaction, retention, and growth targets.
• Act as the voice of the customer; gather insights and provide feedback to Product Development and internal teams.
• Lead training sessions to ensure product adoption and wide usage that impacts customer operations.
• Monitor recordkeeping to enable informed, personalized customer interactions with Support, CS, Sales, etc.
• Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops).
• Identify potential customer references and assist with development of customer case studies.
• Gain and maintain an understanding of Semperis technology, products, and services.
• Assist with development and enhancement of processes and systems for the overall Semperis CS program.
• Collaborate closely with Technical Delivery and Sales teams to maximize opportunities for SMB customers and Semperis.

Recruitment

• Partner with GTM leaders and the Director, Global Talent Acquisition to design and execute sourcing strategies for sales, marketing, channels, customer success roles, and more with a focus on the cybersecurity industry.
• Manage full-cycle recruiting — no sourcers or coordinators assigned.
• Build and maintain a pipeline of high-caliber GTM talent through proactive outreach and networking.
• Advise hiring managers on market trends, competitive intelligence, and creative sourcing approaches to attract top talent in a competitive landscape.
• Partner with stakeholders to create compelling role briefs and candidate profiles that align to both business goals and culture.

Talent Acquisition Partner, GTM

General Counsel

• Serve as Senior Commercial Counsel and the primary legal resource for the EMEA go-to-market team.
• Draft, review, and negotiate a broad range of commercial agreements including NDAs, SaaS, software licensing, professional services, data privacy, channel partner, and vendor agreements.
• Lead and collaborate with sales, marketing, and channels teams on contract negotiations, commercial transactions, and go-to-market activities.
• Design, implement, and streamline policies, practices, templates, playbooks, and enablement to scale the commercial legal function in EMEA.
• Provide pragmatic advice to sales teams and internal stakeholders on legal and commercial issues, balancing legal risk with business needs.
• Assist with various projects to achieve corporate objectives and support continuous improvement of standard agreements and legal processes.

Senior Commercial Counsel

Technical Writer

• Write, review, and maintain technical product documentation
• Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes
• Develop and maintain a strong understanding of products and customer usage
• Ensure usability of documentation by verifying a document’s content against the actual product
• Adhere to technical documentation standards
• Identify contradictions, technical omissions, and inaccuracies in documentation
• Conduct technical reviews of documentation to ensure consistent quality of the documentation set
• Contribute to setting standards and development procedures for technical product documentation
• Collaborate with peers to improve the documentation development process to increase efficiency and quality of product documentation
• Review, edit, and proofread materials, including technical product content such as knowledge base articles and training video transcripts

• Lead and manage a team of Customer Success Managers throughout EMEA to deliver exemplary customer experience
• Hire, train, onboard, performance manage, and scale CSMs; own team development and satisfaction
• Manage a book of business and act as strategic advisor to drive product adoption, retention, and advocacy
• Measure and track CSM KPIs; provide guidance and feedback to meet adoption, retention, satisfaction, advocacy, and expansion targets
• Coordinate technical development so CSMs can effectively speak to product features, releases, and use cases
• Optimize CS initiatives and align CSM activities with customer objectives and use cases
• Assist team in managing customer escalations to mitigate health concerns and churn risk
• Collaborate with Sales, Partners, and Delivery on account plans, deployments, and product rollouts
• Share prioritized customer product feedback with Product and Engineering
• Ensure consistent execution of CSM engagement activities (best practice training, strategic roadmap reviews, QBRs)
• Maintain understanding of Enterprise AD, identity, infosec, access management, and Semperis products
• Define, refine, and execute programs, processes, and playbooks to improve CSM and customer experience
• Act as customer advocate between the CSM team and internal teams (Product, Development, Research, Engineering)

Customer Success Team Lead

Data Engineer

• Build and maintain a deep understanding of the data and analytics landscape at Semperis including data sources, data and analytic assets and products, analytic tools and software, and master data
• Deploy and manage cloud data warehouse
• Perform data warehouse maintenance, optimization and configuration tuning
• Determine data design and development, including data architecture, modeling and ETL development
• Create simple, flexible, and scalable data models to meet the wide range of business needs across the organization
• Define and manage cloud data warehouse and big data technology standards, guidelines, and processes to ensure data quality
• Oversee end-to-end cloud data warehouse and big data life cycle management activities

Data Warehouse Engineer

Account Executive

• Establish and maintain professional relationships with new and existing accounts.
• Qualify, manage and support leads from marketing campaigns and sales opportunities, and progress opportunities through closure. Convert SQLs from our SDR team into closed/won opportunities.
• Own the market in your territory through trusted partner relationships and strategic alliances along with territory Channel Director.
• Continuously build new pipeline and exceed assigned growth goals.
• Proactively seek new business opportunities in the market.
• Conduct prospecting efforts to generate leads
• Conduct discovery calls to identify client needs and advise appropriate Semperis products.
• Maintain up-to-date knowledge of new products, services and pricing models.
• Build long-term trusted relationships with clients, partners and internal teams.
• Must be based in territory and have strong in territory experience
• 8+ years of Enterprise Sales experience successfully selling into enterprise accounts is preferred
• Active Directory, Azure AD, identity-related sales experience is a plus
• Strong territory planning, and sales methodology focus. Ability to develop and execute both territory and account-based strategies.
• Proven track record of performance in exceeding goals and quota, and growing the business.
• Contribute a "Challenger" mindset to evangelize, advise, tailor strategy and take control of the sales process from the start.
• Strong experience with Enterprise customers in the region
• Ability to work across all levels of the organization
• Travel as needed

DevOps Engineer

• Lead the design, implementation, and continuous improvement of build and release pipelines
• Provide day-to-day guidance and direct support to a team of three global DevOps engineers
• Conduct 1:1s, deliver performance reviews, and promote professional development across the team
• Architect and execute cloud deployment strategies for optimized performance and cost efficiency
• Review code, infrastructure configurations, and documentation to uphold best practices
• Train and mentor developers and stakeholders in Azure DevOps and Git workflows
• Advocate for DevOps culture and best practices across engineering and IT teams
• Collaborate with Infrastructure engineers to diagnose and resolve deployment challenges
• Document and communicate procedures with clarity and consistency
• Troubleshoot issues during deployment and provide production support in staging and live environments
• Represent the team in cross-functional meetings with insightful recommendations
• Research and evaluate emerging technologies for possible adoption
• Infrastructure & Cloud Operations
• Design and manage Azure infrastructure using IaC principles with Terraform and Terragrunt
• Maintain AKS clusters with Istio for secure, scalable service-to-service communication
• Manage Azure resources such as networking, Key Vault, Blob Storage, and CosmosDB
• Configure OpenSearch clusters for efficient logging and data indexing
• Optimize CosmosDB performance with scaling strategies and cost oversight
• DevOps Practices & Automation
• Lead the development of robust CI/CD pipelines.
• Establish and maintain GitOps workflows via ArgoCD
• Author and maintain automation scripts (primarily Bash) to streamline operations
• Continuously evaluate and enhance deployment and developer processes
• Security & Compliance
• Implement Zero Trust security architecture using Azure PIM and RBAC
• Define and enforce least privilege access models and security best practices
• Configure Web Application Firewalls (WAFs) and manage network security in Azure
• Ensure alignment with compliance frameworks and standards
• Monitoring & Reliability
• Deploy observability tooling using OpenTelemetry, Azure Monitor, and Application Insights
• Participate in on-call rotation and incident response protocols
• Lead post-incident analysis and drive implementation of long-term fixes
• Define and maintain reliability objectives, SLAs, and error budgets

DevOps Team Lead

Consultant

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work.
We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.
We are looking for a Senior Cyber Delivery Consultant to join our Professional Services team. This role goes beyond traditional implementation—it’s about helping organizations strengthen resilience, align with regulatory and business requirements, and embed Ready1 into the fabric of their crisis response processes.
As a trusted advisor, you’ll lead client engagements across onboarding, implementation, readiness assessments, playbook enhancements, tabletop exercises, and strategic advisory. You’ll partner with executives, security leaders, and cross-functional teams to ensure customers realize the full value of their Ready1 investment.
Lead Ready1 onboarding projects from kickoff through go-live, ensuring adoption and measurable outcomes.
Configure platform access, workflows, and integrations aligned to client requirements.
Manage stakeholder alignment, deliver enablement sessions, and facilitate knowledge transfer.
Design and facilitate scenario-driven tabletop exercises to pressure-test crisis response and business continuity plans.
Deliver after-action reports with findings and recommendations.
Support iterative improvements by re-running exercises in-platform.
Assess client playbooks against industry best practices, frameworks (NIST CSF, ISO 22301, CIRCIA, SEC, DORA, NIS2, CCOP), and regulatory requirements.
Enhance or co-develop playbooks, ensuring clarity, ownership, and readiness for real-world scenarios.
Implement playbooks within Ready1 for dynamic use during incidents.
Conduct holistic resilience assessments covering governance, people, process, and technology.
Deliver maturity scoring and gap analysis based on NIST CSF 2.0 and NIST 800-61.
Provide roadmap recommendations to improve cyber crisis readiness and operational resilience.
Deliver ongoing platform and user management, ensuring continuous improvement, compliance, and readiness.
Support client crisis teams with ongoing playbook maintenance, tabletop exercises, and board-level reporting.
Act as an embedded extension of client teams to drive sustained adoption and resilience outcomes.

Senior Cyber Crisis Delivery Consultant

Backend Engineer

• Senior Backend Engineer on the Engineering team building SaaS that protects Microsoft Entra ID, Active Directory, and Microsoft 365 applications.
• Design, implement, test, and deliver end-to-end features for the SaaS product.
• Drive improvements in architecture, innovation, and adoption of quality and security best practices.
• Build strong collaboration, share knowledge openly, and contribute to a high-performing team culture.
• Work in a Dallas-area required hybrid role with onsite three days per week and remote the remaining days.

Senior Backend Engineer

Controller

• Semperis mission to be a Force for Good; focus on employee experience rooted in purpose, growth, and balance.
• Hybrid model in Dallas, TX or Hoboken, NJ or Boston, MA.
• Seeking an experienced Controller to join the Finance team.
• Responsibilities: oversee general accounting and bookkeeping globally; manage day-to-day GL; close month-end; audit and tax engagements; internal controls; work with foreign subsidiaries; FP&A budgeting; mentoring; ad-hoc projects; payroll, receivables, payables, cash management.
• Lead month-end close and prepare financial statements (balance sheets, income statements, and cash flow).
• Manage accounting systems and processes; promote efficiency.
• Coordinate financial statement audits and tax engagements with external auditors.
• Ensure compliance with internal controls and procedures.
• Work with foreign subsidiaries and consolidate financial statements.
• Partner with FP&A during budget process and monthly vs actual analysis.
• Mentor, coach, and develop a team.
• Software Stack: NetSuite, Salesforce, Xactly Incent, Avalara, Expensify, Coupa; Excel.
• Why Semperis? Equal opportunity employer and benefits package details.