IT Site Manager
Vita Coco
Cyber Security
Salary
💰 $70,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Write, review, and maintain technical product documentation
- Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes
- Develop and maintain a strong understanding of products and customer usage
- Ensure usability of documentation by verifying a document’s content against the actual product
- Adhere to technical documentation standards
- Identify contradictions, technical omissions, and inaccuracies in documentation
- Conduct technical reviews of documentation to ensure consistent quality of the documentation set
- Contribute to setting standards and development procedures for technical product documentation
- Collaborate with peers to improve the documentation development process to increase efficiency and quality of product documentation
- Review, edit, and proofread materials, including technical product content such as knowledge base articles and training video transcripts
Requirements
- 5+ years of technical writing experience documenting software applications
- Excellent writing and editing skills; strong organization skills
- Inquiring mind with meticulous attention to detail
- Ability to comprehend and explain complex content
- Ability to formulate questions that focus on documentation omissions, inconsistencies, and inadequacies
- Ability to juggle multiple tasks, tight deadlines, and surprises with ease
- Ability to use creativity in the preparation of documents while remaining compliant with company standards
- Demonstrates strong computer skills and use of online documentation and desktop publishing tools
- Knowledge of agile software development methodologies and source control systems
- Ability to work independently with limited supervision
- Excellent oral communication skills, good presentation skills, and good conflict-resolution skills
- Ability to work with and communicate effectively with a team of developers and SMEs located around the world
- Undergraduate degree or equivalent experience with an emphasis in English, Technical Communication, or Information Management (preferred)
- Experience with topic-based authoring (preferred)
- Experience using help authoring and desktop publishing tools such as MadCap Flare, MadCap Central/Flare Online, Adobe Acrobat Pro, Word (preferred)
- Experience with source control systems such as Git (preferred)
- Experience documenting multiple products simultaneously (preferred)
- Experience writing content for rapid deployment (SaaS releases) (preferred)
- Knowledge of accessibility requirements (preferred)
- Experience documenting cybersecurity software products (preferred)
