Semperis

Support Engineer

• Manage and mentor a team of Product Support Engineers.
• Handle customer escalations and troubleshoot complex issues.
• Ensure seamless product support delivery for Semperis' security and identity products.
• Measure success through KPIs like average response time and resolution time.
• Lead product upgrades in customer production environments.
• Provide expert-level product support and root cause analysis.
• Collaborate with cross-functional teams to resolve escalated customer issues.
• Conduct postmortem reviews of high-visibility incidents to improve processes.

Product Support Engineer – Team Lead

• Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
• Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support.
• Monitor the Support Queue to ensure all SLA are being met.
• Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).
• Experience with Cloud technologies like Azure, AWS, and Google.
• Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce.
• Create Knowledge base articles on regular basis to grow and mature our KB repository.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Successfully anticipates, identifies, and resolves issues/concerns both internally and externally.
• Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution.
• Uses sound judgment regarding escalation of issues to client or company management.
• Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks.
• Provide pre-sales technical assistance and product education
• Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas.
• Willingness to travel to customers or events as necessary.

Product Support Engineer

Business Development Rep

• Develop a targeted list of prospects as well as qualify inbound leads according to the established framework. (via cold calls, emails, marketing leads).
• Conduct lead generation activities following best practices and processes provided in the sales development playbook, and provide feedback for process improvement based on insights gathered from the field.
• Effectively communicate Semperis’ value and offerings to prospects across a company’s I/T organization.
• Partner with assigned SLED Account Executives to develop your territory.
• Consistently achieve assigned quotas and performance goals.
• Update and maintain prospect information and sales activities on systems such as Outreach and Salesforce.com.
• Provide Account Executives with detailed notes on prospect interactions.
• Continually seek knowledge on industry best practices and Semperis product offerings.

Business Development Representative

• Semperis is looking for a talented and entrepreneurial individual to join our Business Development Representative (BDR) team to contribute to our rapid revenue growth.
• BDRs play a critical role in driving sales by generating qualified leads from both inbound and outbound sources, profiling prospective clients, and providing valuable feedback on the effectiveness of our sales and marketing campaigns.
• As a Business Development Representative (BDR), you are the tip of the spear for our sales efforts, revenue generation, growth and success.
• You will use your personality, communication skills, and the training we provide you to develop those conversations into Sales Accepted Leads (SAL’s).
• Develop a targeted list of prospects as well as qualify inbound leads according to the established framework. (via cold calls, emails, marketing leads).
• Conduct lead generation activities following best practices and processes provided in the sales development playbook, and provide feedback for process improvement based on insights gathered from the field.
• Effectively communicate Semperis’ value and offerings to prospects across a company’s I/T organization or I/T professionals through a company’s I/T department.
• Partner with assigned SLED Account Executives to develop your territory.
• Consistently achieve assigned quotas and performance goals.
• Update and maintain prospect information and sales activities on systems such as Outreach and Salesforce.com.
• Provide Account Executives with detailed notes on prospect interactions.
• Continually seek knowledge on industry best practices and Semperis product offerings.

Solutions Engineer

• Lead, calibrate and upskill a team of Solutions Architect
• Own onboarding, and ongoing enablement plans for the team.
• Orchestrate PoC/POVs
• Lead RFP/RFI responses and security/architecture reviews; address objections
• Effectively assist your team in managing escalations to mitigate risk
• Ensure quality and consistent execution of Solutions Architect activities

Solutions Architect Team Lead

• Lead, calibrate and upskill a team of Solutions Architect; run 1:1s, help deal reviews, and skills coaching.
• Own onboarding, and ongoing enablement plans for the team.
• Orchestrate PoC/POVs: scope, success criteria, timelines, resource plans, and executive readouts.
• Lead RFP/RFI responses and security/architecture reviews; address objections with crisp, evidence-based answers.
• Effectively assist your team in managing escalations to mitigate risk
• Ensure quality and consistent execution of Solutions Architect activities such as demos, workshops, and PoC/PoV.
• Help standardize discovery guides, demo scripts, ROI/TCO models, POV templates, and success plans.
• Provide structured product feedback to Product/Engineering based on field signals.

• Collaborate closely with both external channel companies and the internal Semperis channel team to:
• Grow Channel Relationships: Proactively engage with partner channel organizations to expand existing relationships, identify new opportunities, and advocate for Semperis solutions within their product and service offerings.
• Enable Partner Success: Lead technical enablement activities for channel partners, including multi-day training exercises, hands-on labs, and lunch-and-learn sessions, ensuring partners are equipped to position and deploy Semperis products effectively.
• Drive Channel Adoption: Work with partner technical teams to integrate Semperis solutions into their product stacks, deliver compelling product demonstrations, and support proof-of-concept installations tailored for channel-led opportunities.
• Represent Semperis at Channel Events: Attend trade shows, partner summits, and other industry events as a technical ambassador for Semperis, presenting solutions and sharing best practices with partner audiences.
• Collaborate Internally: Partner with the Semperis channel team to develop and refine channel enablement materials, share feedback from the field, and contribute to the ongoing evolution of our channel strategy.
• Advocate for Semperis Adoption: Serve as a technical evangelist for Semperis products, working to ensure they are included in partner product stacks and solution offerings.
• Support Channel Sales Efforts: Collaborate with partner account managers and sales teams to drive joint sales initiatives, respond to technical inquiries, and assist with complex solution design for partner-led opportunities.
• Subject Matter Expertise: Assist partner sales teams with technical qualification of opportunities, including discovery calls, requirements gathering, and solution mapping.
• Hands on Technologist: Support partner-led proof-of-concept (POC) and pilot projects, ensuring successful outcomes and clear demonstration of Semperis value. Providing rapid technical responses to partner inquiries, RFPs, and solution design requests.

Senior Solutions Architect, Channel

Sales

• Develop professional productive relationships with new accounts
• Qualify, manage and support leads from marketing campaigns and sales opportunities
• Own and expand the market through trusted partner relationships and strategic alliances
• Continuously build new pipeline and exceed assigned growth goals
• Proactively seek new business opportunities in the market
• Conduct prospecting efforts to generate leads
• Conduct discovery calls to identify client needs and advise appropriate Semperis products
• Maintain up-to-date knowledge on new products, services and pricing models
• Build long-term trusted relationships with clients, partners and internal teams

Enterprise Sales Director

Recruitment

• Manage full-cycle recruiting for technical and other roles
• Partner with hiring managers to understand needs and align on role requirements
• Source candidates using a mix of outbound, inbound, referrals, and creative strategies
• Conduct recruiter screens and support interview coordination
• Build and maintain candidate pipelines through proactive outreach
• Provide market insight and candidate feedback to help managers make informed decisions
• Contribute ideas to improve recruiting processes, tools, and candidate experience

Global Talent Acquisition Partner

Director

• In support of the Semperis “100% Channel Sales Model” the Channel Sales Director, Northern Europe acts as the primary leader & point of contact for creating & enabling mutually profitable relationships with Referral Partners, System Integrators & Consulting Firms, Resellers, Value-Added Resellers (VARs) and Tech Alliances across the Nordics and Benelux.
• Recruit and onboard strategically aligned, mutually beneficial partnerships with top-tier partners
• Drive partner-sourced pipeline growth by executing “Sell With” and “Sell Through” strategies in close collaboration with Semperis field sales
• Maintain accurate revenue forecasting and ensure comprehensive documentation of partner activities within Salesforce.
• Plan, coordinate, and participate in joint marketing initiatives with partners, including both in-person events and webinars.
• Lead enablement efforts by delivering training sessions and coordinating education programs for partner Sales, Pre-Sales, and Services teams.
• Proactively uncover new business opportunities through channel partners and support sales efforts by attending customer meetings alongside partner sales representatives.

Channel Director

Customer Success Manager

• Ensure customers' success and satisfaction with products
• Collaborate closely with cross-functional teams
• Build and nurture long-lasting relationships across multiple client accounts
• Act as the voice of the customer and gather insights
• Lead training sessions for product usage
• Develop and execute programs for ongoing customer development
• Monitor recordkeeping for personalized customer interactions
• Identify potential customer references and assist with development of customer case studies

Enterprise Customer Success Manager

• Semperis is looking for an Enterprise Sales Director who is a self-starter and is comfortable working in a fast-paced, dynamic environment.
• You will develop professional productive relationships with new accounts, while ensuring consistent pipeline development, and closed business opportunities in your respective Territory.
• Establish and maintain professional relationships with new and existing accounts.
• Qualify, manage and support leads from marketing campaigns and sales opportunities, and progress opportunities through closure. Convert SQLs from our SDR team into closed/won opportunities.
• Own the market in your territory through trusted partner relationships and strategic alliances along with territory Channel Director.
• Continuously build new pipeline and exceed assigned growth goals.
• Proactively seek new business opportunities in the market.
• Conduct prospecting efforts to generate leads
• Conduct discovery calls to identify client needs and advise appropriate Semperis products.
• Maintain up-to-date knowledge on new products, services and pricing models.
• Build long-term trusted relationships with clients, partners and internal teams

Backend Engineer

• Design and build shared platform components used across multiple product teams, ensuring scalability, reliability, and maintainability
• Architect distributed systems using microservices and event-driven patterns that support enterprise-scale workloads
• Own critical backend services from conception through deployment, including code quality, performance optimization, and operational excellence
• Collaborate extensively with product engineers, DevOps, and architects to define platform capabilities and technical standards
• Mentor junior engineers through code reviews, pair programming, and technical guidance
• Drive technical initiatives that improve developer productivity, system observability, and platform resilience
• Contribute to architectural decisions and establish best practices for backend development across the organization
• Analyze system performance and data patterns to identify optimization opportunities and inform future platform investments

Senior Software Engineer, Backend

• Design and build shared platform components used across multiple product teams
• Architect distributed systems using microservices and event-driven patterns
• Own critical backend services from conception through deployment
• Collaborate extensively with product engineers, DevOps, and architects
• Mentor junior engineers through code reviews, pair programming, and technical guidance
• Drive technical initiatives that improve developer productivity
• Contribute to architectural decisions and establish best practices for backend development
• Analyze system performance and data patterns