Customer Success Manager

• Scale success programs for SMB customers across the Central Time Zone and deliver an exceptional customer journey.
• Ensure customers' success and satisfaction with Semperis products and support them every step of the way.
• Onboard new customers and ensure smooth, successful implementation of solutions.
• Design success plans throughout customer lifecycle from onboarding through upsell, cross-sell, and renewal to reach business objectives and operational cyber-security goals.
• Achieve and report on customer health, satisfaction, retention, and growth targets.
• Act as the voice of the customer; gather insights and provide feedback to Product Development and internal teams.
• Lead training sessions to ensure product adoption and wide usage that impacts customer operations.
• Monitor recordkeeping to enable informed, personalized customer interactions with Support, CS, Sales, etc.
• Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops).
• Identify potential customer references and assist with development of customer case studies.
• Gain and maintain an understanding of Semperis technology, products, and services.
• Assist with development and enhancement of processes and systems for the overall Semperis CS program.
• Collaborate closely with Technical Delivery and Sales teams to maximize opportunities for SMB customers and Semperis.

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