Horizon3.ai

Senior Customer Success Manager

Horizon3.ai

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $140,000 - $175,000 per year

Job Level

Senior

Tech Stack

CloudCyber Security

About the role

  • Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.
  • Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits.
  • Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.
  • Act as a customer advocate, relaying customer feedback to internal teams to drive the evolution of our product and services.
  • Guide clients through the onboarding process and help them extract maximum value from NodeZero.
  • Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
  • Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals.
  • Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in.

Requirements

  • 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
  • Background in cybersecurity (required).
  • In-depth knowledge of cybersecurity practices and principles; relevant certifications preferred (e.g., CompTIA Security+, CISSP).
  • Strong technical expertise in information technology and cybersecurity.
  • Exceptional communication, interpersonal, and customer service skills.
  • Strong analytical skills with the ability to identify user trends and discern customer needs.
  • Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).
  • Ability to work independently and in a team, establishing successful customer-focused initiatives.
  • Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.
  • Legal authorization to work in the United States (application form requires this).