Sem Parar

Analyst

• Participar do Planejamento Financeiro e da elaboração do Budget de Vendas e Despesas da área Comercial;
• Acompanhar, analisar e elaborar apresentações das variações de resultados;
• Desenvolver, analisar e evoluir relatórios da área Comercial;
• Criar, manter, atualizar e analisar relatórios e dashboards gerenciais, priorizando automação e eficiência;
• Garantir o fluxo de informações entre as áreas, apoiando decisões táticas e estratégicas;
• Propor e executar a otimização de processos, relatórios e dados financeiros utilizados pela área;
• Apoiar as áreas Comerciais com análises de oportunidades e identificação de riscos, especialmente nas linhas de despesas;
• Interagir com diferentes áreas da empresa, garantindo alinhamento e integração das informações.

Analista de Planejamento Comercial Sênior – Dados

Account Manager

• Prospecting and onboarding of new indirect channels for the commercialization of Sem Parar Empresas products.
• Ongoing management and relationship-building with the portfolio of active partners.
• Mapping business opportunities within the customer base, implementing upsell and cross-sell strategies to maximize results.
• Preparing and presenting technical and commercial proposals.
• Managing the sales funnel through to client implementation.
• Monitoring channel revenue metrics and targets.
• Liaising with internal teams to ensure quality and speed of delivery.

Senior Partnerships Executive

Threat Intelligence Specialist

• Support performance, budget, sales targets and forecasting analyses, contributing to decision-making within the commercial area.
• Develop projections, scenarios and strategic analyses, monitoring KPIs and identifying opportunities.
• Work in the Databricks environment, ensuring integrity, standardization and correction of inconsistencies in commercial data sets.
• Contribute to the construction and evolution of the Commercial Data Warehouse, developing queries, data modeling and automation of pipelines.
• Design and maintain dashboards and reports in Power BI, ensuring quality, clarity and standardization of metrics.
• Support continuous improvements in data processes and metrics, in partnership with business areas.

Commercial Intelligence Analyst, Mid-level

Collections

• Monitor the performance of B2B and B2C portfolios and define credit recovery strategies.
• Monitor the quality of collections partners' customer service and propose improvements.
• Analyze operational, financial, and quality metrics, preparing reports and dashboards.
• Develop and deliver training for internal teams and partners.
• Support operational processes, audits, and documentation management for the area.

Collections Analyst, Senior

• Monitor daily retention operation metrics such as retention rate, volume, cancellations, callbacks, disconnections, short calls, TMO/TMA (average handling/operation times), productivity and other operational KPIs.
• Identify performance deviations by partner, cell, supervisor, agent, cancellation reason, offer and other business-relevant segmentations.
• Build root-cause analyses to explain result variations and support decision-making on action plans.
• Support the management of service partners by preparing analyses, raising issues, conducting follow-ups and creating materials for performance meetings.
• Develop and maintain analytical databases, dashboards, operational controls and executive reports to highlight primary issues and opportunities.
• Monitor retention cells, pilots and special initiatives, ensuring interpretation of results, progress of indicators and recommendation of next steps.
• Support the management of operational campaigns and incentives, including result verification, eligibility criteria, payment control and effectiveness analysis.
• Use data, analytical tools and AI resources to accelerate diagnostics, identify behavioral patterns and support improvements in operational execution.
• Collaborate with internal areas such as Operations, Planning, Data, Quality, Training, Product and vendors to ensure alignment and execution of actions.
• Translate analyses into practical recommendations focused on reducing cancellations, increasing retention, improving the quality of interactions and sustaining results.

Mid-level Retention Analyst

Administrative Assistant

• Receive and verify cards sent by issuers;
• Handle and organize physical cards;
• Associate physical cards with the corresponding CPF (Brazilian taxpayer ID) in the system;
• Update and maintain spreadsheets recording received, pending, and distributed cards;
• Generate pick-up manifests for card collection by clients or partners;
• Maintain control of logistical operations using spreadsheets, requisitions, and administrative procedures;
• Provide direct operational support to the area supervisor.

Administrative Assistant – PWD Affirmative Action

Recruitment

• Liderar a estratégia de gestão de talentos, garantindo eficiência em recrutamento, desenvolvimento e retenção, alinhados às necessidades do negócio.
• Definir estratégias de atração e seleção alinhadas ao perfil e cultura organizacional;
• Garantir qualidade, agilidade e assertividade dos processos seletivos por meio de indicadores;
• Estruturar políticas, processos e ferramentas de recrutamento, seleção e desenvolvimento;
• Gerir fornecedores de R&S, assegurando excelência na entrega;
• Conduzir análises de indicadores e propor melhorias contínuas na área;
• Definir e aplicar ferramentas de avaliação de potencial e desempenho;
• Mapear gaps de competências e implementar programas de desenvolvimento;
• Desenvolver e manter programas como integração e trilhas de aprendizagem;
• Atuar na gestão do clima organizacional, com foco em engajamento e planos de ação;
• Estruturar programas de carreira, sucessão e pipeline de talentos;
• Gerenciar orçamento da área de talentos e desenvolvimento;
• Garantir conformidade com legislação aplicável (estagiários, aprendizes e PCDs).

Coordenador de Talent Acquisition

Security Analyst

• Ensure an appropriate level of security for the business by safeguarding the confidentiality, integrity and availability of information created or obtained by the company;
• Lead risk management, incident response, SI monitoring, and threat/vulnerability management processes, as well as other information security processes and solutions;
• Participate in Information Security projects and represent the department in projects led by other areas, ensuring appropriate risk levels and a balance between operability, costs and security requirements;
• Protect the company's, its customers', and business partners' information;
• Manage information security risks;
• Implement information security solutions and monitor them for anomalies and suspicious activity;
• Respond to information security incidents;
• Manage information security threats and vulnerabilities;
• Monitor and report metrics for information security processes and solutions;
• Define and support the implementation of security standards (baselines) on systems and IT assets;
• Participate in technical and non-technical projects that require Information Security oversight and ensure policies, procedures and standards are met;
• Assist in the assessment of new technologies and business partners by identifying risks, necessary controls and ensuring these are implemented securely;
• Manage IT controls, regulations and standards applicable to the company, reporting and correcting any deviations;
• Review, publish and support the development of procedures, policies and other information security documents;
• Participate in change, incident and problem management;
• Raise employee awareness regarding Information Security;

Senior Information Security Analyst

Sales

• Actively prospect new B2B business opportunities through multichannel approaches (own prospecting, leads, mailings, calls, email, WhatsApp, LinkedIn and in-person or online meetings), with a focus on cold demand generation, opening new markets and continuously building the customer base.
• Manage the full sales cycle, from prospecting and qualification to negotiation and closing, acting consultatively with potential clients.
• Develop relationships with decision-makers and influencers, building a solid pipeline for short-, medium- and long-term sales.
• Manage your portfolio of opportunities and sales pipeline, ensuring volume, quality and predictability of results.
• Record, update and maintain accurate information in the CRM (Salesforce), ensuring operational discipline and data quality.
• Execute action plans and directions defined by Sales Coordination, in alignment with the company’s established strategy.
• Support client onboarding after closing, acting as a facilitator between the client and internal teams until transition to the team responsible for ongoing relationship management.
• Contribute market, competitor and customer behavior insights.

Mid-Level Sales Executive

• Analisar e acompanhar a performance da carteira de cartão de crédito, monitorando indicadores de risco, rentabilidade e comportamento do cliente
• Apoiar a gestão e evolução das políticas de crédito para cartão
• Realizar análises recorrentes de dados e indicadores para suporte à tomada de decisão
• Acompanhar resultados das políticas aplicadas e sugerir ajustes quando necessário
• Atuar em parceria com áreas internas, fornecendo insumos analíticos e visão técnica sobre crédito e risco
• Contribuir para a sustentação e melhoria contínua dos processos da área de Políticas de Crédito
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