Santander

Operations

• Serve as the focal point for complex operations and relationships with sensitive clients, ensuring operational continuity and acting as a facilitator between Commercial, Operations and Risk areas, mediating client problem resolution in a simple, personal and fair manner.
• Structure and monitor inbound and outbound transactions for non-resident investors, ensuring client satisfaction and compliance with current legislation.
• Act as intermediary in relationships with different clients, delivering personalized and technically informed service with a focus on problem resolution.
• Provide support to the Operations Desk in critical cases, ensuring speed in processing and mitigation of operational errors.
• Act as mediator in escalated critical cases, seeking effective solutions to satisfy the client while preserving the institution's reputation in the market.
• Coordinate communication with Commercial, Operations and Compliance areas to ensure the best possible client experience.

Technical Operations Specialist II

Analyst

• Analyze portfolio exposures and build data-driven insights.
• Automate credit risk reporting processes for Loss Forecasting covering all US business entities.
• Extract, transform, and analyze credit risk and portfolio data.
• Develop automated reporting and analytical tools using Python.
• Monitor key risk indicators.
• Collaborate with risk owners to improve controls and reporting workflows.
• Present insights and recommendations to stakeholders.

Credit Risk Analyst

• Ser o profissional ponto focal para operações complexas e relacionamento com clientes sensíveis, garantindo a fluidez operacional e atuando como facilitador entre as áreas comerciais, operacionais e riscos, mediando a solução de problemas dos nossos clientes de forma simples, pessoal e justa.
• Atuar na estruturação e monitoramento das operações de entrada e saída de recursos de investidores não residentes, garantindo a satisfação do cliente e o cumprimento da legislação vigente;
• Intermediar o relacionamento com diferentes clientes, garantindo atendimento personalizado e técnico com foco na solução de problemas;
• Atuar como suporte a Mesa de Operações em casos críticos, garantindo agilidade no processamento e mitigação de erros operacionais;
• Atuar como mediador em casos críticos escalonados, buscando soluções eficazes para a satisfação do cliente, preservando a imagem da instituição junto ao mercado;
• Articular a comunicação com as áreas Comerciais, Operacionais e Compliance para garantir a melhor experiência para o cliente.

Espec Tec Operacoes III

• Act as the primary point of contact for complex operations and sensitive client relationships, ensuring operational flow and serving as a facilitator between Commercial, Operations and Risk teams, mediating the resolution of clients' issues in a simple, personal and fair manner.
• Structure and monitor inbound and outbound fund flows for non-resident investors, ensuring client satisfaction and compliance with applicable foreign exchange regulations.
• Manage relationships with various clients, providing personalized and technical support focused on problem resolution.
• Provide support to the Operations Desk in critical cases, ensuring rapid processing and mitigation of operational errors.
• Act as a mediator in escalated critical cases, seeking effective solutions to satisfy the client while preserving the institution’s reputation in the market.
• Coordinate communication with Commercial, Operations and Compliance areas to ensure the best client experience.

Technical Operations Specialist III

Compliance

• Responsible for the process administration, reporting, analysis, and documentation of assignments in the regulatory reporting area
• Prepare daily, weekly, monthly, quarterly and annual regulatory reports
• Collaborates with internal business lines on data enhancement, requirements and reconciliation
• Participates in projects and process enhancements from end-to-end
• Improves the effectiveness of the reporting team by analyzing adjustments and/or enhancements to current reporting processes

Senior Regulatory Reporting Analyst

Financial Planning and Analysis

• In this role you would serve as an SME responsible for origination and support of Trade Finance & Working Capital (inclusive of Receivables, SCF, Letters of Credit, Inventory Finance and others) transactions.
• Responsible for origination of Trade and Working Capital transactions through meetings and constant contact with clients.
• Responsible for managing and growing the existing traditional trade and structured trade portfolio.
• Leverage data and market intelligence to identify new business opportunities within the Commercial Bank.
• Develops internal relationships in areas critical to getting deals booked - product, legal, , compliance, operations, risk, etc.
• Works with different teams to approve, structure and execute new transactions, as well as maintaining existing ones.
• Promotes and develops working relationship within Commercial Banking and CIB.

VP, Trade Finance and Working Capital Sales

Risk

• Lead and execute model risk management activities and projects in alignment with the Enterprise MRM framework, regulatory guidance, and industry best practices.
• Develop and enhance methodologies, tools, and approaches for identifying, assessing, and managing model risk across interest rate, liquidity, credit, and market risk models.
• Evaluate model conceptual soundness, key assumptions, data integrity, and overall design to ensure models are fit for purpose.
• Perform independent testing of models, including numerical, statistical, and computational accuracy, outcomes analysis, and review of governance and control processes.
• Proactively identify gaps, weaknesses, or emerging concerns in existing processes, policies, procedures, and frameworks, and support timely remediation.
• Monitor model-related activities to minimize the Company’s exposure to model risk through quantitative analysis, risk identification, and remediation efforts.
• Communicate complex risk modeling topics, findings, and recommendations to senior management to improve decision-making, efficiency, and risk reduction.
• Support regulatory compliance and the Company’s reputation by ensuring adherence to legal, regulatory, and internal standards related to model risk management.

Model Validation Associate – Liquidity and Market Risk

Designer

• Support end-to-end execution of retail experience and format initiatives across the physical network
• Maintain visibility into project scope, timelines, risks, decisions, and dependencies
• Support design development, implementation, and standard maintenance
• Coordinate with architecture/design firms, agencies, and contractors to ensure high-quality deliverables
• Create executive-ready presentations to communicate concepts, progress, and recommendations

Senior Associate, Retail Design – Experience

Support Engineer

• Provide day-to-day support and service to assigned Santander clients via telephone and email
• Identify opportunities to enhance client relationships through services and products
• Conduct follow-up on all paperwork submitted
• Handle daily customer requests such as account opening, wire processing, and transfers
• Troubleshoot and investigate customer issues and onboard new clients
• Support Relationship Managers by answering calls and preparing packages
• Prepare and distribute weekly reports and assist with Compliance requested items

Client Support Analyst

• Serves as subject matter expert in designing and implementing data governance frameworks for key reporting and business processes
• Partners with business leaders to ensure data quality and timely delivery
• Performs independent challenge and validation of complex risk models
• Supports special projects as needed
• Identifies, documents, and assesses model data inputs to evaluate completeness, consistency, lineage, and effectiveness of controls
• Defines, documents, and executes data validation requirements for model validation activities
• Performs independent validation of statistical, machine learning, and Generative AI models
• Develops and executes benchmarks, challenger models, and replication analyses
• Assesses overall model health and compliance with data and model risk management policies
• Partners with model owners, developers, and business stakeholders to understand model design and business context

Risk Modeling, Data Governance Associate

Collections

• Manage one or more teams within the Collections Division
• Execute processes/functions while identifying and addressing risks
• Provide direction and maintain communication across teams
• Build strong teams and set strategic direction for functions

Manager, Collections Operations

Client Services Representative

• Ensure client's needs are managed to the highest level of satisfaction
• Collaborate with internal operational and portfolio management to address client needs
• Proactively offer creative solutions to improve or enhance client experience
• Participate and sometimes lead projects as needed

Client Support Associate

• Ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth
• Oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements
• Minimize operational risks tied to cash handling and transactions
• Enhance the customer experience by ensuring smooth transaction processing, resolving issues promptly, lobby management and creating a welcoming environment
• Serve as a trusted expert, providing clarity on policies, guidance on execution and assistance with escalations
• Assist customers with various transactions, including deposits, withdrawals and payments
• Oversee operational risk control measures to safeguard branch assets, including Vault and ATM custodianship
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service
• Effective lobby management to optimize customer flow and engagement
• Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty
• Engage customers through digital platforms to enhance customer interactions and educate them on self-service options
• Conduct cash counts and maintain accurate audit logs
• Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels
• Utilize data-driven decision-making to improve branch performance and operational efficiency
• Assist colleagues in achieving their developmental goals and career aspirations.

Branch Operations Manager

Marketing

• Leads in developing, implementing, evaluating and administrating US marketing campaigns
• Responsible for developing and maintaining Santander and Openbank’s comprehensive paid media strategy
• Owns strategy and implementation with partner agencies for all paid media channels
• Manages projects related to all financial products including developing and implementing marketing plans for product launches and product updates
• Contributes to marketing effectiveness by identifying short-term and long-range issues
• Ensures that marketing promotions meet or exceed set objectives by collaborating with the Marketing Analytics, Brand Strategy, and Integrated Marketing teams
• Partners with Marketing Analytics to create daily analysis of paid media and marketing campaigns

Senior Associate, Marketing

Digital Marketing

• Lead intake, prioritization, and execution of digital enhancements, maintenance requests, and defect remediation across assigned web platforms.
• Translate business objectives and customer needs into clear, actionable product requirements, user stories, and acceptance criteria for design, development, testing, and deployment.
• Partner cross-functionally with UX, design, technology, analytics, compliance, operations, and release management teams to ensure timely, compliant, and accessible digital solutions.
• Contribute to digital product roadmaps by balancing customer experience goals, technical feasibility, regulatory considerations, and business value.
• Drive Agile delivery by facilitating ceremonies, maintaining a prioritized backlog, and proactively identifying risks, dependencies, and delivery blockers.
• Support user acceptance testing and validation to ensure delivered solutions meet defined business, technical, and quality standards.
• Gather and analyze customer, stakeholder, and performance feedback to measure success, inform continuous improvement, and identify opportunities for innovation.