Santander

Engineering Manager

• Responsible for the design, engineering, implementation, and maintenance of the Digital Workplace Estate including Citrix, Cloud PCs, Thin Clients.
• Ensuring a seamless and efficient digital workspace experience.
• Critical in enabling remote and flexible work arrangements by providing reliable access to our digital resources.

Senior Digital Workplace Engineering Manager

General Counsel

• providing legal advice relating to a wide range of agreements that support Santander UK’s operations and infrastructure, including drafting, negotiating and advising on contracts for outsourced and material services
• consultancy services (including IT)
• marketing and sponsorship
• intra-group arrangements
• insurance distribution (from a commercial contracts perspective)
• cash management services
• employee platforms and rewards
• strategic projects
• advising on the regulatory regimes that apply to the provision of services to Santander as a ring-fenced bank in the UK.
• working closely with stakeholders across the Bank to deliver expert, accurate, concise, commercial and cost-effective legal advice that is readily understandable to non-lawyers, and which facilitates business decisions
• demonstrating creativity and innovation in reaching practical solutions on complex subject matters and be comfortable challenging when appropriate to ensure compliance with all relevant legal and regulatory requirements
• sharing technical skills, experience and best practice with colleagues and the wider business and support other departments through training and the development and updating of legal templates and checklists.
• keeping abreast of external developments in the law and financial services industry to enable Santander UK to react appropriately and in line with best practice
• answering legal queries from internal customers as well as managing external suppliers/ stakeholders to successfully deliver advice, projects and other outcomes on a timely basis

Legal Counsel – Digital & Technology

Customer Support

• Supporting customers online and over the phone, building strong relationships and understanding their mortgage needs
• Identifying opportunities for our Mortgage Advisers while delivering a seamless and positive customer experience
• Using your curiosity and knowledge to take the right action and help customers make informed decisions
• Building and maintaining knowledge of TSB mortgage products, policies and lending criteria to deliver fair outcomes
• Working 35 hours per week, Monday to Friday between 8.30am and 6pm, with flexibility to support wider operating hours when required

Mortgage Coordinator – Grade B

Compliance

• Owning the portfolio management framework and governance model across the Monitoring & Testing function, ensuring consistent, efficient and effective delivery of the Compliance Monitoring Programme.
• Leading portfolio planning, scheduling and resource coordination across Monitoring & Testing coverage teams to support strategic, regulatory and business priorities.
• Driving the consistent application of governance standards, portfolio planning disciplines, risk assessment methodologies and reporting across the function.
• Owning the end-to-end issues management framework, ensuring effective tracking, escalation, governance and timely closure of actions arising from monitoring activities.
• Developing portfolio-wide conduct risk insights, management information, dashboards and executive reporting to support data-driven decision making and effective governance.
• Establishing and managing the central repository for AI and data use cases while promoting governance, knowledge sharing and the safe adoption of innovative technologies across the function.
• Leading the standardisation, automation and continuous improvement of portfolio management processes to improve operational efficiency and simplify ways of working.
• Building great relationships with senior stakeholders across Monitoring & Testing and the wider Risk & Compliance function, providing strategic portfolio insights and recommendations that support informed decision making.

Portfolio Control Manager – Compliance Monitoring, Risk & Compliance

Operations

• Lead the day-to-day management and continuous improvement of Cyber Fusion & Intel Ops
• Maintain an intelligence-led defence model
• Support the Senior Manager and CISO leadership by translating internal telemetry
• Build trusted internal, sector and strategic partner relationships

Cyber Fusion & Intel Ops Manager

Security Engineer

• The Application Security Manager has an important role and is responsible for ensuring TSB applications and third party products are developed and maintained is a secure way protects that Bank from threats.
• Spearhead the red teaming across our software application estate, including mobile, web, cloud and API's - orchestrating a comprehensive assessment along with simulated attacks to ultimately ensure a fortified security posture and inspire confidence into the TSB business.
• Work closely with Business Value Streams and 3rd party suppliers to ensure application risks are identified, resolved and reported appropriately.
• Support the business in meeting the Bank’s security standards as part of the system development lifecycle and proactively work with many areas of the wider Group to continually detect, respond and remediate application threats and weakness.

Application Security Manager

Business Analyst

• Producing high quality requirements and other BA deliverables to support changes through their delivery lifecycle.
• Working closely with the business to understand their needs and business problems so that you can elicit, analyse, define and communicate requirements for changes to our systems that support our strategy, objectives and regulations.
• Managing changes that could range from large scale IT solutions to customer journey changes, to regulatory gap analysis and policy changes.
• Demonstrating the end-to-end journey, impacts, benefits and risks in their solutions and proposals.

Business Analyst – Grade D

• Act as an SME in technical integration of defined services.
• Provide second level support and deputise for the Service Operations Management Lead.
• Drive root cause analysis and permanent fixes for incidents.
• Manage risks and perform maintenance to prevent service issues.
• Provision, configure, and maintain infrastructure services.
• Monitor performance and security, resolve operational issues, and automate routine tasks.

Service Operations Management Analyst – Grade D

Administrative Assistant

• Leading high-profile Payments’ delivery across complex, cross-functional change initiatives
• Driving clarity and structure in ambiguous business requests and shaping clear scope and outcomes
• Eliciting and defining high-quality plans, including business, functional, and non-functional deliverables
• Translating complex work requests into a clearly defined scope and plan
• Partnering with Technology and suppliers to drive solution design and delivery
• Influencing senior stakeholders through insight, challenge, and clear recommendations
• Managing project governance and change control to protect quality and value
• Providing transparent reporting and insight on progress, risks, and readiness

Project Manager – Chief Payments Office, Retail and Business Banking

• Ensure the branch operates efficiently and securely
• Deliver exceptional customer experiences
• Oversee risk controls and compliance with policies
• Enhance the customer experience by ensuring smooth transaction processing
• Build and maintain strong relationships with customers
• Utilize data-driven decision-making to improve branch performance

Branch Operations Manager

Threat Intelligence Specialist

• Delivering data-driven insights to identify, quantify and optimise conversion opportunities across digital channels
• Analysing end-to-end customer journeys, including web and app behaviour, drop-off points, and channel interactions
• Evaluating 1:1 customer engagement campaign performance and making recommendations for improvement
• Leveraging digital analytics tools to understand customer behaviour, attribution and experience across journeys
• Supporting test-and-learn and experimentation activity, including A/B testing and journey optimisation
• Proactively identifying new data sources to enhance insights and improve conversion rates
• Designing and maintaining insight-led dashboards and MI, combining customer, product and digital metrics
• Collaborating with stakeholders across the business to deliver exceptional customer-centric solutions
• Developing and maintaining great working relationships with key stakeholders

Customer Intelligence Analyst, Customer Engagement and Channel Performance

Procurement

• Leading supplier management, category management and sourcing activity aligned to a specific spend area.
• Building multi-year sourcing and category strategies aligned with our global colleagues and technology strategy using market data and industry trends.
• Leading and executing complex and strategic sourcing activity.
• Driving cost and business benefits aligned to Procurement and business targets.
• Translating business strategy into actionable sourcing and category plans.
• Identifying value through contract lifecycle management.
• Supporting stakeholder engagement across the organisation.
• Ensuring supplier performance meets expectations in quality, compliance and cost.
• Contributing to financial planning, forecasting and budget management.

Technology Category & Sourcing Manager

General

• Help shape Santander UK's overall economic view by contributing to the development and communication of the bank's central economic outlook and key economic risk scenarios.
• Help the EA team produce and maintain the macroeconomic, retail financial market and housing market forecasts used across Santander UK for planning, stress testing, IFRS 9, climate risk assessment and other strategic and regulatory exercises.
• Take ownership of designated areas within the team's forecasting framework, becoming a recognised subject matter expert both internally and externally.
• Lead the workstreams for either IFRS9, or for the stress testing scenarios including the BCST, internal stress tests and climate.
• Monitor economic, financial and policy developments, assessing their implications for Santander UK, its customers and the wider banking sector.
• Help to prepare economic analysis, briefing papers and presentations for senior governance forums, including the Asset & Liability Committee (ALCO), Board and other executive committees and sign off in the absence of the Chief Economist.
• Respond to requests from senior management and business teams for economic insight, analysis and commentary, translating complex economic developments into clear and actionable communications.
• Present economic insights and forecasts to a variety of audiences, including senior executives, risk committees and business stakeholders.
• Collaborate closely with colleagues across Risk, Finance, Treasury, Strategy and other business areas to ensure economic forecasts effectively support their requirements.
• Represent the Economic Analysis team at senior governance forums and executive meetings as required.
• Lead research into key long-term economic trends, including productivity, demographics, housing, climate transition, consumer finances and technological change.
• Drive innovation in forecasting methodologies, economic modelling and the use of alternative data sources.
• Develop, maintain and enhance econometric models and analytical tools to improve forecasting accuracy and deepen understanding of economic and financial market trends.
• Publish economic insights and thought leadership to support internal decision-making and strategic discussions.
• Act as a spokesperson for Santander UK on economic matters with media, industry bodies, regulators and external stakeholders.
• Represent Santander UK at industry forums, conferences, roundtables and meetings with policymakers and regulatory authorities.
• Build and maintain relationships with economists, academics, think tanks, government departments and industry associations.
• Contribute to the development of Santander UK's external economic profile through thought leadership and market commentary where appropriate.
• Help to produce regular economic reporting and information packs, including monthly updates on macroeconomic and retail financial market developments for internal stakeholders and external publication where required.

Senior Economist – Economic Advisory

Advisor

• Review, interpret, and respond to court orders and competent authority requests, sometimes involving challenging deadlines
• Take inbound calls from a wide range of Law Enforcement Agencies (LEAs) and competent Authorities over the phone to share high level intel and provide steer if a voluntary request or legally mandated court order is appropriate.
• Assist setting up cases onto case management system (COU Appian)
• Escalating any risks, issues or errors, priority cases as required.
• Be flexible with the type of work undertaken as needed and respond to urgent cases as required, to support the management team meet team objectives and ensure Santander is compliant with legally mandated deadlines/ requirements.

Criminal Court Order Advisor

Account Manager

• Supporting a Relationship Director with the day-to-day management of a portfolio of clients which include lending relationships.
• Supporting Relationship Directors and deal teams with new business opportunities with existing clients and new to bank prospects.
• Supporting Relationship Directors with all aspects of credit applications for new and existing clients.
• Demonstrating a client-focused approach to deliver day to day operational solutions for existing and new clients, working collaboratively with other areas of San UK to achieve this.
• Working collaboratively within Relationship Manager community to aid training, development and sharing best practice.
• Building and growing an internal and external network of clients, key business introducers, and stakeholders.